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The Original Rainbow Cone

4.0 (5 reviews)
Closed • 12:00 pm - 11:00 PM
Updated 3 weeks ago

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Yumberry Frozen Yogurt - Delicious!

Yumberry Frozen Yogurt

3.1(7 reviews)
4.3 mi
•$

Worst Customer Service I've Ever Experienced! Avoid Yumberry Frozen Yogurt…read more I stepped into Yumberry Frozen Yogurt in Machesney Park with my significant other expecting a fun treat. Instead, I got one of the most bizarre and hostile customer service encounters I've ever had. No one was at the register when we walked in, so we grabbed our own spoons and cups to quickly try one flavor--literally a tiny taste--so we could make a confident purchase. Out runs a woman with blue and black hair, acting frantic, scolding us for trying a flavor. We immediately threw away our spoons as she demanded. A small drip of yogurt almost fell from my cup, so I caught it with my hand and ate it (not a crime last I checked). She then threatened to make us throw away our entire bowls--which we were moments away from paying for--just because we had dared to taste a flavor earlier. I calmly explained that I used to work at a frozen yogurt shop for years, so I understand policies, but asked if they offer any kind of compensation or exchange for unsatisfied customers. She said no. I asked what would happen if the yogurt was expired or the machine dirty still no. Even more shocking? She's worked there for a year and "isn't sure" about basic service procedures. Her reasoning for the extreme rules? COVID. In 2025. Meanwhile, the same yogurt she wanted me to throw away would've been wasted anyway. This is a frozen yogurt shop, not a high-security lab. Other froyo shops happily let customers taste flavors and will gladly fix an order if something's wrong. Here? You're treated like a criminal for wanting to be sure you'll enjoy what you're buying. Do yourself a favor and spend your money somewhere that actually wants you to come back. This place clearly doesn't.

The yumberry in Machesney park the floor is so dirty. The workers are just standing around. Do…read morebetter. Shame. Shame. Shame.

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Yumberry Frozen Yogurt
Yumberry Frozen Yogurt - Dirty floor

Dirty floor

Yumberry Frozen Yogurt

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The Original Rainbow Cone - icecream - Updated October 2026

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