I scream, you scream, we all scream for ice cream. We love ice cream all year round and Cold Stone…read moreallows for us to make our own creations each time or select one of their pre crafted ones. I love everything chocolate and brownie. Their cake batter is delicious too! The service here is quick and easy. The staff are super friendly and offer great recommendations. Overall, whenever we go to a cold stone we know exactly what we're getting and it always hits the spot.

The Gurnee location is clean and spacious. The team is friendly and attentive to the request. Our…read moreassistant was Idris. We were in and out in no time, and the place was steady. There were tables in the front and down a narrow hallway for sitting and eating as well as washrooms down the hallway. That area is more narrow than that of the lobby. The new product is posted clearly for viewing. The menu is large and clear and posted in different areas. The portion sizes are good and presentation is nice. Flavor is delicious. We took ours to go. We see they are on DOORDASH as well.

The wait staff are very attentive and kind. There was no line to check out and they were very quick…read moreto serve us. We ordered a regular size malt and a single scoop of ice cream. It was about $15 for both. The regular malt was huge and very good. The ice cream is at the perfect temp and it too is a big scoop. The staff brought our son a sample of their pumpkin bread. The atmosphere is very comfortable and the restaurant is quite clean.

Haven't been here for years and I remember it being so good! Walked on a friday night and there was…read moreno line. They let me try different flavors of ice cream and I ended up getting a cookie dough Sunday. I liked the ice cream but it was a little underwhelming. Not what I remember. The hot fudge quickly melted the ice cream so I kid of had to eat it fast.. The inside was fairly empty and cold but they also had tables with chess boards but no chess pieces which would have been nice to play. The table I sat at had not been whipped down which was kind of gross but I cleaned it before I sat down. Over all not really worth the trip..

Love the rolled ice cream! Kids had a great time watching it being made :) great service and ice…read morecream

Good stuff, presentation awesome, not the best thai rolled I've had but still fun to watch as usual…read moreand cool location. A bit plain of a taste for the cookies and cream. I also discovered Thai rolled "ice cream" is not really ice cream, it's custard. So it's much more tame in flavor than ice cream.

Located within Gurnee Mills, Scoops and Kettle sells premium Chocolate Shoppe ice cream and gourmet…read morepopcorn. It seems to be the only location named scoops & kettle shop anywhere. My daughter bought a jumbo bag of Chicago Mix (though you can't call it that since it's trademarked) for $21.95, to bring for a dinner party at my uncle's. Not quite a good as Garrett's, it was still a big hit for the family to munch on, after a fabulous dinner.

Excellent service and products…read more We were running an errand at the mall and they were handing out samples of popcorn flavors so we stopped and tried them out Great management! A++

Two pizza slices and pop for under five bucks…read more One star taken away for not being air conditioned. Maybe by the 22nd century.

I saw the reviews and had to try this place it's fresh and service was quick I like my dough a…read morelittle thicker maybe I should have got the pan but pizza is a little salty and lacks sause but not bad

Date of visit: July 24, 2023…read more A while back we ordered some peanut butter Mrs. Fields cookies for some friends and they rave about them a year later. When we stopped by this small outlet at the Gurnee Mills mall, we were inspired to try and relive the magic of that gift. The Buy 3, Get 1 Free deal helped sweeten the pot, too! Staff was incredibly friendly and efficient, which made it easy to add a tip to the order. We went with both peanut butter and M&M cookies and neither flavor disappointed in the least. The handy box to carry the cookies in was helpful as well. I don't find myself here very often, but if I did, I would definitely try a cookie cake from here knowing how good the regular cookies are!

Best place in the mall. Cookies, frozen yogurt, icees, cookie cakes. Very clean and amazing…read moreservice. The owners are great too. They give out little cups to taste the different frozen yogurt flavors. Will 100% be using them for catered treats in the future.

The business is always clean. Cookies are fresh and packaging is so cute. fast & friendly service.read more

Date of order: April 4, 2026…read more I used the app to order some cookies for a friend for Easter and understood that because it was further away I was paying a $13 extended delivery fee. A few minutes after the order was picked up by DoorDash, the driver realized that it was not very close and said they would not be delivering the order and I could contact DoorDash for a refund. I did not use DoorDash, I used Crumbl, who outsourced the delivery to DoorDash. I then called the Gurnee store to get my refund, but no one would answer the phone for me to get a refund so now I have to dispute the transaction with my credit card company. You would think that the store would reach out to me when DoorDash brought the order back to the store, but sadly they did not. Not likely to order anything from Crumbl again given the poor experience.

Ice cream here is so delicious!!! They offer many different…read moreoptions for ice creams that you wouldn't normally see in any other ice cream store. Well at least in Florida. I had the arroz con leche ice cream! Employees are very friendly and the establishment very clean. This was the best treat having in Chicago. Will definitely be back on my next vacation.