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    The Original Mattress Factory

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    5 years ago

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    Best Furniture Gallery

    Best Furniture Gallery

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    Awesome owners, fantastic furniture prices! Absolutely, worth a visit to see the beautiful rooms of…read moredesigner decor and furnishings.

    I have been a returning customer of Best Furniture Gallery for many years. In the past, I have…read moredealt with Alma and Caitlyn and had a wonderful experience. Recently, we went back to their store to purchase a couch, swivel chair and ottoman. We were met by Carolynn (owner) and selected a couch and ottoman by Smith Brothers and tried several swivel/gliders but none "fit". Carolynn checked dimensions of a Smith Brothers chair online and recommended it. I repeatedly stated I did not feel comfortable buying a chair I couldn't sit in first but she was very convincing that the dimensions were what I was looking for. She was extremely helpful in picking out fabrics that blended well together but that's where the story goes awry. The furniture was delivered and I immediately called her after sitting in the chair. I explained that my feet didn't even touch the floor and the chair didn't fit. She told me to come back into the showroom and select another chair and she would "work with me" on it. She said they would take the original one back for a small restocking fee. She said she was busy with another customer (which I totally understand) and told me to take fabric home and call her to proceed with order. I called her three times on three different days and left messages but she would not return my call. I finally called and left a message that I found it hard to believe that over a four-day period, someone was too busy to make a five minute phone call. She finally returned my call the fifth day. It was then she informed me that they set their restocking fee on a "case by case" basis and that the restocking fee on my chair that cost $1,799 would be $700!!! I told her that seemed a bit extreme but she again insisted it was a case by case basis without explaining how she derived that that astronomical restocking fee. I refuse to pay this unreasonable restocking fee of almost 40% when she would place the chair on her showroom floor and resell it to another customer for the price she sold it to me for in the first place......especially when I was insistent to her I was skeptical of buying a chair I couldn't sit in for fit first. They have lost a long time customer.....she has made it clear she doesn't care. Bottom line is, she is great on the sale but if you have an issue, you may as well hang it up as she will not make anything right.

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    Riley's Furniture & Mattress

    Riley's Furniture & Mattress

    3.4(19 reviews)
    30.3 mi
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    Great service and a great value!…read more When looking for new furniture for the house, this is always our first stop. At Riley's, you're not going to find your highest and, custom-made, handcrafted furniture. What you will find is durable, Quality Furniture at an affordable price that is perfect for a growing Family. We've purchased couches, bedroom sets, tables and other items at Riley's throughout the years. The staff has always been fantastic. They don't Hound you but they are always there to help. They make their presence known, they guide you to the areas that you want to be and they let you do your own browsing. When it comes to couches and some other upholstered furniture, you typically have a number of options for upholstery textures, colors and patterns. A lot of these are at no extra charge. Delivery and assembly is also very affordable. A lot of the wood furniture, tables and bedroom sets and the like, they are particle board and laminated. But again, very durable and great for a growing family. With a growing family, you don't always have little ones who are as considerate about the furniture as the people paying for it might be. That being the case, you probably don't want to go out and spend $10,000 on a bedroom set for a small child. Like most furniture stores, Riley's has deals going almost all of the time. Often times there are interest free options to pay overtime. Would I go back? Definitely. Like I said, this is a regular stop for us when we're Furniture shopping. I'd highly recommend checking out Riley's first.

    I am writing on behalf of my elderly parents. A shout out to Bruce and all of the employees at…read moreRiley's for treating my parents just right even when things didn't go just right-not because of Riley's just circumstantial things. In the end, Riley's did an outstanding job managing my parents' situation. It is appreciated by this daughter, and for this alone, I will make my way to Riley's to shop when I need furniture. Superb customer service if you are looking or if you are buying. Consider shopping Riley's the next time you need a recliner or furniture for any room :) Thanks again to the team.

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    The Original Mattress Factory - mattresses - Updated May 2026

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