This store has the best service that I've had in the PNW. I was looking for options just to get me…read moreout XC skiing for a great value. I needed up with a pair of skis and boots for around 250 which was great. The lady that helped me out explained the difference between alpine, XC and touring skiing and the advantages/disadvantages. I ended up going with XC skis cause of the low price to entry point. I'm glad I didn't read the negative yelp reviews before going here, as I found the shopkeeper to be very honest . I did buy one pair of ski pants that were a little speedy for me, but I'd rather support a brick and mortar from folks with good values that eBay or Amazon . I do need to point out how great they are at assisting folks even when super busy. When I came in there may have been 30-40 shoppers in the store, they assisted everyone with the same enthusiasm and professionalism. I'm also new to skiing and asked at least 50 or more questions before my purchase, they never became testy, short tempered or irritated with me. And the shopkeeper knew so much about skiing. Maybe I was amazed cause I'm a novice but I feel like I'm ready for the snow now, thanks again I'd give this stores solid 9.7 out of 10, thanks to the people here.

DON'T MISS THIS STORE! I was just kicking around looking for water gear for this Summer & thought…read moreI would try this store. I found some really quality gear fir great prices, along with stickers by local artists. Super friendly & helpful staff. I will be back......frequently!

Awesome selection of used outdoor goods & pretty knowledgeable staff to help you make good choices…read more We'll most definitely be back here in the future!

I get my snowboarding boots here and my friend's snowboarding boots love this place. Recommend 100%…read moreI will keep going.

Love this store. So clean, organized, and friendly staff. Tons of great deals, very affordable…read more Even the clearance had good stuff! Jack helped us and we had a great conversation with him! Stop in and say hi to him lol.

This location just opened and is not as big as some we've been to but the layout is nice and they…read morehave plenty to choose from. Everything was priced and signs were visible which is helpful. It was bright and clean. What gives this place 5 stars is the customer service. Every employee that we passed asked if we needed help in any way. Employees smiled and offered to get us a bag or check sizes. Kelly was the one who helped us at checkout. She was extremely patient (we had a large order), super friendly, and made sure that everything was ringing up correctly for us. She definitely set the tone for a great visit!

Up until today I had no clue this place existed. I've driven by it hundreds of times, but never…read morepaid any attention to it. Myself and a group of friends are on a softball team, and I have been in need of a glove. One of the gals on my team recommended I come here to look for one, so here we are! As soon as I walked in, I saw everything recreational you could think of--bikes, bats, gloves, helmets--name it, they probably have it. It didn't take me long to find the gloves as they were right by the door. They were all clearly labeled for what type of ball you were playing - fast pitch, softball, etc. I looked through the softball gloves and found a lot of brand new ones (some of them were a pretty penny), and very few used gloves. Lucky for me, I came across a glove that fit my hand just right, was used and only cost $20! As I was checking out, I asked the girl at the register if she thought the glove looked like it fit me (I've clearly never played the sport before, lolz). She said yes and then asked me if I was going to be a first baseman. Errrr...I do not know. She went in to explaining the different kinds of gloves there are and that she could show me what other options they had. I respectfully declined, I was trying to ball on a budget. (Pun intended.) I asked her a little bit more about their business and she shared with me that they are a sister company of Plato's Closet and run in a similar fashion. You can sell your old stuff to them and get cash/store credit in exchange for your items. She also shared that this specific location (they have another one in Nampa) mostly has new items and only some used. Something to keep in mind when coming here - you might strike gold and find a solid deal like I did, but you also might end up with only brand new options available.

Legit took an hour to rent 2 snowboards after getting all the equipment ready within 5 minutes…read more About 5 employees there have zero idea how to use 90% of the register and could not figure anything out and had the manager come over multiple times. Seems as if they are all hired yesterday. Kid in glasses and USC hoodie are unable to comprehend anything.

Service was amazing, quick, and efficient with no troubles. Nice and well taken care of products…read moreand cost effective.

Me and friends went into buckle. Q was the life of the party. He made us feel welcome from right…read morewhen we walked in to when we left. He was friendly and has amazing customer service.

We were in Boise for a couple days and we're really wanting bikes to explore the city and ride…read morealong the Greenbelt. We happen to see MCU sports while out for coffee and decided to look into bike rental options. I was shocked by how easy it was. The staff was super friendly and within 10 minutes the two of us were walking out with bikes and helmets for the day. The price was very reasonable, way cheaper than Lime bikes would have been. Plus, the bikes were in great shape and perfect for our needs. We had a smooth-riding, fun-filled day in Boise, thanks to this business! I highly recommend!

This bike shop is staffed by folks who obviously love what they do and love helping others out with…read morebikes too! The staff were all amazingly helpful and patient as we outfitted ourselves for a ride along the middle fork of the Boise. Thank you all so much! The bikes were great and rental was very reasonably priced! Again, service, crew, attitude all exceptional!

I am continually outfitted in all kinds of Eddie Bauer gear because my wife loves this store. We…read morecome here whenever we come to the mall, and in fact, we visit pretty much every Eddie Bauer store we come across in every city we visit. So, when it's time to shop for shoes, guess where we go? The quality of the clothes are really good, as I have t-shirts and pants that have lasted over a decade. Today we got great service, a sale price, and even got an additional $10 off on a coupon, because we are "Eddie Bauer Friends". ---Update to Review on April 8th, 2016--- More good news to report about Eddie Bauer. The shoes I purchased felt fine while trying them on in the store, but I wore them two days and they began to make my feet and hips hurt. The fit was just off. Well, Eddie Bauer gladly accepted the return, and I got all my money back. Later that day, we returned to the store to buy three pairs of pants that were on sale for 40% off. Very cool! [ I submitted 10 wordplays to a pun contest hoping one would win best quip... But no pun in ten did. ]

This review is primarily for Stetson. He was absolutely amazing and so kind and helpful. Provided…read moreamazing customer service, and this is coming from someone who has worked in customer service and retail her entire working career. Story time: my boyfriend and I have just moved to the boise area from an area that had a moderate climate where legitimate winter wear does not exist and isn't needed. The best and warmest we have are $25 jackets from Costco that act more as windbreakers. I went on a hunt for good quality coats for us about a month ago, did a ton of online research and browsing. Eddie Bauer was a recommendation from local family members but the price points were a little bit of a sticker shock for me. Thankfully, just in time for the upcoming snow and bitter cold, EB had a killer sale. We bit the bullet and placed our order online for two coats we really wanted because the Boise store didn't have the exact color, style or the sizing we wanted. Waited patiently for our shipment to arrive, only to have the arrival date pushed back twice. Delivery date came and next thing I know our address was determined to be "unshippable" and the package was being sent back to Ohio with no way of stopping it. I made many frantic calls to EB Customer service and to fedex. I was told my only option was to wait for the items to return back to Ohio (14 day wait), then EB would issue a refund and our order would go back into their inventory without any notification. The exact items we wanted would then be available to all and as of now the items are listed as sold out. So our coats could potentially be sold to someone else. If we were lucky and diligent in calling everyday, we could possibly get them sent back to us with express shipping (so now we are looking at getting them towards the end of December). All of it was a big MAYBE and I didn't want to waste mine or EB's time and frustration of calling customer service everyday between now and then. I was pretty upset and frustrated at this point and still without coats, without the refunded money, and snow and bitter cold closing in. Seriously I was on the verge of tears. We decided to go into the Boise store and explain our situation to the manager. This is where Stetson came in! I showed him our order and tracking proof, told him of our troubles and asked if he would be able to honor the sales pricing we got if we could find comparable coats in the boise store today. He said he would and then he went above and beyond by becoming our personal shopper without us even having to ask. He helped us find comparable coats and searched for the right sizing and helped us settle on colors. I didn't feel rushed and he was friendly and informative through the entire thing. Although the coat I got wasn't the exact one I originally wanted and my boyfriends is a different color than the one we ordered we are both extremely happy. Stetson completely turned our entire EB experience around. It will still be a few weeks until we get our refund from EB online customer service but at least we won't have to freeze or wonder if we will ever receive coats at all this winter in the meantime. Thank you Stetson! You have turned us into two loyal EB customers.

Yesterday, on 12/11/25 at 11:30 a.m. my cousin and I entered the Torrid store located at the Boise…read moreTowne Square Mall. We were immediately greeted by a cheerful clerk, named Shree (I hope I spelled her name correctly). She asked if she could help us and we said yes that my cousin was looking for dark denim jeans with no distress, faded nor rips in them. She took us to the section where the pants are located and started to select several pairs to try on and she took us to the dressing room where my cousin could try on the pants. I waited outside of the dressing rooms in a comfortable chair. I have been to several Torrid stores in the Bay Area in California and I have used their dressing rooms. None of them were as nice and as spacious as the Torrid in Boise, ID. It had a three fold mirror that customers could step out of the dressing room and see themselves from different angles while anyone accompanying the customer could sit and wait and/or watch as the customer showed them how a potential outfit looks on. The salesclerk, Shree, was awesome! She continued to bring other pant sizes and options when the first pair of pants didn't work for my cousin. Then when my cousin said she was thinking of getting a bra, Shree offered to select a few bras for her to try on. Shree even stepped inside of the dressing room with my cousin after asking if she could enter to measure my cousin for her bra size. It was a good thing that she did because my cousin's size had changed since the last time she bought a bra. At the same time as Bree was helping us, she also set up dressing rooms for two other potential customers to try on clothes. She also catered to those two women bringing them various dresses that they were looking for. Shree was good at multitasking and making each customer feel like they had her individual attention. In addition, to ringing up customers who were ready to make a purchase. All done with a cheerfulness that made our shopping experience positive. She provided excellent customer service. Thank you very much!

Great service by their staff. Very helpful and friendly. I would recommend stopping by and seeing…read morewhat they have. They always have sales on something and I've found some great stuff when I've gone. Also, if they have something in store that is cheaper on Torrid's website let them know so they can adjust the price for you. My cashier did that automatically without my asking, and was very helpful when I asked about sizing for different garments. I had a great experience.