I am slightly obsessed with this store. I have been here multiple times and each time is great!…read moreThe staff is always nice! I love their products here. I always shop here for family photos, Christmas, just because or if I'm looking for baby gifts. Their baby clothes is always a win as a baby shower gift no matter if it's for a boy or girl. The staff here if always kind! They have some of the best retailers customer service around. They are in such a great shopping area. It's hard not to want to stop in when I'm shopping at the Village. I'm sure I'll be back sometime soon. Especially if they have new bags in.

Buyer beware! Even though there is a sale and everything looks to be 50% off they get you by…read moredeceiving you and saying only specific things are on sale. Just think it should be more clear on what's on sale and what's not. The staff also was not helpful.. at all.

i usually love going to zumies i always feel welcomed. but i went in on nov 21st at 4 pm and i…read morelitteraly got ignored, and looked at sideways. ALL I WANTED WAS SOME BAGGY JEANS AND DCS. i did not get the help i needed. tried to ask for the shoe sizing.. got ignored. tried to ask for a dressing room........ GOT IGNORED. where did all the cool people go:/

The service was peak. I have never had better service at a clothing store. Everyone was super…read morefriendly and helpful

This is a five star store we walk in there quick greet you a quick to ask you if there's anything…read morethat you need quick to ask you if you need your bag cleaned which I did and they were very quick and prompt about it. They told me what I need to do how to do it they were very informational and knowledgeable about the person and how to clean them as well as the shoes. I ended up getting a matching purse i and slides. She was also so kind enough to Amazon me the applicator for the shoes and purse.

My husband and I went into Coach to grab a MATCHING passport holder to commemorate our upcoming…read moreinternational trip together. We were greeted by someone who just started working there and we let her know that we are here for some passport covers. She immediately told us that they don't have such things. I understand she's new but they need to train their staff better to let people know they're new and will check before completely telling us a flat out no. However, someone corrected her and showed us the actual passport holders. Everything went down hill from here. Katie the store manager made our whole shopping experience terrible. We bought two brown passport cases and she ended up hot stamping both of them the same initial by accident. She told us we'd had to wait a few days for a new one. Already disappointed, she then calls us to come pick up the new one couple days later and to our surprise she ordered a complete different passport holder. At this point we were frustrated with the whole experience and she told us she'd order another one that is going to be identical to the one we previously purchased before she made a mistake on the hot stamping. So the new one arrived and again it wasn't the same leather as the one we purchased. One says natural full grain leather and the other one says genuine full grain leather. She then tells me complete misinformation that the genuine grain leather will end up wearing like the natural full grain leather which is complete misinformation. After going through the hot stamping process three times, we just ended up returning them. Not only we were completely dissatisfied with the way she handled the whole situation but completely felt insulted when she started to tell me the sanded leather will end up like the natural full grain leather.

Love this store. So clean, organized, and friendly staff. Tons of great deals, very affordable…read more Even the clearance had good stuff! Jack helped us and we had a great conversation with him! Stop in and say hi to him lol.

This location just opened and is not as big as some we've been to but the layout is nice and they…read morehave plenty to choose from. Everything was priced and signs were visible which is helpful. It was bright and clean. What gives this place 5 stars is the customer service. Every employee that we passed asked if we needed help in any way. Employees smiled and offered to get us a bag or check sizes. Kelly was the one who helped us at checkout. She was extremely patient (we had a large order), super friendly, and made sure that everything was ringing up correctly for us. She definitely set the tone for a great visit!

I went in the other day and I had the rudest manager help me and also had the ugliest attitude ever…read moreby the name of Natalie. I let her know her store was a mess and she proceeded to go to the back and chat it up with her co- workers. If this store wants to do better they need to find better management!!!! If I could put 0 stardom yelp I would.

Came here and was greeted right as I walked in the door. The staff were very friendly and I was…read moreasked by a couple team members if I needed any help looking for a particular item. The store was clean and the clothes were organized well.

Shopping at The Northface Boise is incredible because of the staff. I recently visited here to turn…read morein some old gear for credit and had an awesome experience with Kyle who convinced me with his hilarious style to let go of an old Borealius backpack and that it was time to upgrade and 'create new memories'. More in store experiences should be like this, where instead of transaction - you feel like you're having a conversation full of laughter with an old friend. I walked out with a new backpack and will definitely return.

Everyone was Amazing , super sweet staff was very helpful trying to get me the right sizes for…read morehoodies , and a jacket ! Thanks for everything:) I'll definitely be back .

I am continually outfitted in all kinds of Eddie Bauer gear because my wife loves this store. We…read morecome here whenever we come to the mall, and in fact, we visit pretty much every Eddie Bauer store we come across in every city we visit. So, when it's time to shop for shoes, guess where we go? The quality of the clothes are really good, as I have t-shirts and pants that have lasted over a decade. Today we got great service, a sale price, and even got an additional $10 off on a coupon, because we are "Eddie Bauer Friends". ---Update to Review on April 8th, 2016--- More good news to report about Eddie Bauer. The shoes I purchased felt fine while trying them on in the store, but I wore them two days and they began to make my feet and hips hurt. The fit was just off. Well, Eddie Bauer gladly accepted the return, and I got all my money back. Later that day, we returned to the store to buy three pairs of pants that were on sale for 40% off. Very cool! [ I submitted 10 wordplays to a pun contest hoping one would win best quip... But no pun in ten did. ]

This review is primarily for Stetson. He was absolutely amazing and so kind and helpful. Provided…read moreamazing customer service, and this is coming from someone who has worked in customer service and retail her entire working career. Story time: my boyfriend and I have just moved to the boise area from an area that had a moderate climate where legitimate winter wear does not exist and isn't needed. The best and warmest we have are $25 jackets from Costco that act more as windbreakers. I went on a hunt for good quality coats for us about a month ago, did a ton of online research and browsing. Eddie Bauer was a recommendation from local family members but the price points were a little bit of a sticker shock for me. Thankfully, just in time for the upcoming snow and bitter cold, EB had a killer sale. We bit the bullet and placed our order online for two coats we really wanted because the Boise store didn't have the exact color, style or the sizing we wanted. Waited patiently for our shipment to arrive, only to have the arrival date pushed back twice. Delivery date came and next thing I know our address was determined to be "unshippable" and the package was being sent back to Ohio with no way of stopping it. I made many frantic calls to EB Customer service and to fedex. I was told my only option was to wait for the items to return back to Ohio (14 day wait), then EB would issue a refund and our order would go back into their inventory without any notification. The exact items we wanted would then be available to all and as of now the items are listed as sold out. So our coats could potentially be sold to someone else. If we were lucky and diligent in calling everyday, we could possibly get them sent back to us with express shipping (so now we are looking at getting them towards the end of December). All of it was a big MAYBE and I didn't want to waste mine or EB's time and frustration of calling customer service everyday between now and then. I was pretty upset and frustrated at this point and still without coats, without the refunded money, and snow and bitter cold closing in. Seriously I was on the verge of tears. We decided to go into the Boise store and explain our situation to the manager. This is where Stetson came in! I showed him our order and tracking proof, told him of our troubles and asked if he would be able to honor the sales pricing we got if we could find comparable coats in the boise store today. He said he would and then he went above and beyond by becoming our personal shopper without us even having to ask. He helped us find comparable coats and searched for the right sizing and helped us settle on colors. I didn't feel rushed and he was friendly and informative through the entire thing. Although the coat I got wasn't the exact one I originally wanted and my boyfriends is a different color than the one we ordered we are both extremely happy. Stetson completely turned our entire EB experience around. It will still be a few weeks until we get our refund from EB online customer service but at least we won't have to freeze or wonder if we will ever receive coats at all this winter in the meantime. Thank you Stetson! You have turned us into two loyal EB customers.

Customer service was amazing, Manager was very helpful and very knowledgeable. Thank you for your…read morepatience and understanding with picking out my shoes.

Nate was awesome and gave us great customer service. He went…read moreabove and beyond and was so patient with us!