What could be a very cool, swanky bar is instead underwhelming seemingly because of being understaffed.
This is the hotel bar for the Watergate Hotel. When my wife and I spent the night there for our anniversary, we decided we'd check it out when we checked in. We've walked by before and it has a very cool vibe with curving (in the style of the Watergate building) "walls" made out of fake whisky bottles. It would be even cooler if they were real whisky bottles, but hey. It's also got very nice red, mid-century modern style chairs and swanky tables giving the place a fantastically on-point vibe--especially at night. That said, we showed up at 3:30 and found out they didn't open until 4:30p, which seems really odd--especially on a Friday.
We instead got food at Tazza Cafe and came back after seeing a show at the Kennedy Center. We should have moved a tiny bit faster. While we (luckily) beat the rush to the seats and got two seats and a table before the whole post-show rush showed up, we didn't beat the rush to the line at the bar and I wound up waiting 20 minutes in line to get our drinks. On the one hand, rushes happen. On the other hand it just seemed like they were disorganized and only one of the three bartenders really knew what they were doing.
My wife got a glass of champagne and I got Octomore scotch. Both in terms of champagne and scotch, the selection didn't disappoint. They only had three champagnes on the menu, but they were all respectable and my wife really enjoyed hers. Unsurprisingly given the name of the bar, they have an impressive whisky and scotch collection. As a big fan of peaty, Islay scotch, I've always wanted to try Octomore, which are the peatiest scotches in the world, but I've never had a chance. They had four on the menu, but only two actually available. Still, impressive selection and they were delicious.
Even after the rush right after the show died down, it took us another ~10 minutes in line to order another set of drinks to take up to our room. I got the second Octomore and my wife got an old fashioned. The old fashioned was only OK and they ran out of big ice cubes, so instead served it with normal, partially crushed ice, which resulted in it rapidly being watered down and too cold.
That's a lot of service misses, even more so when you realize the cocktails are $25 and the champagne and rarer whiskies ranged from $40 to $80. It's not that price point is necessarily too high, but it's too high to then not get the service right. read more