The groomer, Sierra, was recommended by a friend. Since the Natural Dog is literally less than 5 min from my home, I thought I would try it. Our appointment was in January on a VERY cold (30 degree) day. The first thing was that they didn't warn me they were having a pet adoption fair that day so the parking lot was full and we had to walk a long distance from the back to the store, not pleasant but not a deal breaker. I walked in with my nervous dog, only to see dozens of dogs/cats for adoption, plus dozens of dogs just visiting the store with dozens of people roaming around. That alone would have kept me from taking my dog where she would be exposed to who knows what from unvaccinated pups/cats up for adoption. When we went back into the room Sierra spent more time and concern with my signing a very lengthy consent form. She said she usually had it on paper but was out. So she held up her laptop six feet away and asked me to read it. I told her I couldn't see it from that distance so she brought it up a couple of feet closer. I told her she would have to read it to me. That took 20 min. My dog is a short haired dog and only needed a bath and pedicure which usually takes about 45 min to an hour. Imagine my surprise when she called 10 min after I left to come get my dog. I arrived to find a soaking wet dog that I was going to have to walk quite a distance to my car in 30 degree weather. She said "She didn't like the sound of the dryer." Seriously??? Her regular groomer never had any issues but taking her there was two hour long round trips, once to drop her off and one to pick her up so I thought I would try Sierra. Then she had the nerve to ask me for a tip. I will NEVER go to Natural Dog for anything, let alone grooming. read more