Grooming dept very good. Friendly staff in store. It also has a Banfield vet on site. Wide variety…read moreof kibble, wet foods and accessories for pets

I've been to plenty of PetSmarts. This place was kind of on the sad side. They have the same thing…read moreas most PetSmart does but it just kind of looked beat up and run down. I only saw one employee who is the young lady who was working the counter to check out my purchase. I honestly would not probably come back here again but I happen to be in the area and I needed food for my dog.

I recently took our two dogs, Cooper and Sadie, to the PetSmart groomers, and I just have to give…read morethe highest praise to Angel for the phenomenal care she gives our babies every single time. Cooper is now three years old (he's our big Labrador/Newfoundland mix, over 100 pounds!), and Sadie is 11 (our sweet American Pitbull and Siberian Husky mix). From the moment my husband and I arrived, Angel was prompt, kind, and ready to take great care of them. Even though it was busy, Angel greeted us right away as soon as we walked in the grooming door. She checked us in smoothly and handled Cooper and Sadie with so much patience and love. What really stood out to me is how calm Cooper has become thanks to consistent visits, Angel even mentioned how proud she was to see how well he's grown into the grooming routine. It means so much to us to know that our dogs feel comfortable and safe with her. Their coats came back shiny and beautiful (I always get the Furminator treatment!), and they looked so happy and well cared for when we picked them up. Angel truly goes above and beyond, not just for our dogs, but for everyone's. It shows in how my babies react when they see her, they know they're in good hands and their whole energy calms down. That says everything to me about the trust she builds. I'm so grateful for Angel and the love she puts into her work. She's a true gem, and my family appreciates her so much. Thank you, Angel, for always taking such great care of Cooper and Sadie!

Good PetSmart - overall. Most interactions I have had were great, except one where the employee…read morewas too lazy to advise eon stock of a product. She said "I think they are on aisle..." and when I replied. that I didn't not see them there - her response was "well we are probably out, I think that is where they would be" and she walked away. I found someone else who looked in the two places they might be, then her little device and told me they were getting some in not he truck that just arrived. Check back tomorrow after they put everything on the shelf.

I needed help with buying a dog crate. I asked for help purchasing one and putting it in my car…read more Heather was more than willing to assist me and put it in the trunk of my car. As a mom of 3 and a new dog mom after my friend passed away, this was needed and appreciated!

Never use this location for grooming especially "Mya"…read more Lawndale is 10x better and doesn't actively cancel appointments.

The groomer was not friendly. It was clear she didn't want to be there. The Groomer said that next…read moretime they are charge me a fee because my little 4lb Yorkie flinches. She does bite or show aggression she flinches. Really PetSmart.

I've been ordering my cats food and treats for a very long time. I'm always happy with the service…read moreI receive.

I've been bringing my Great Pyrenees to PetSmart Grooming on Lawndale for the past three years, and…read morethey always do a fantastic job! She's a big girl with a lot of fur, but the groomers handle her with so much care, kindness, and patience. They always seem genuinely excited to see her, and I love how gentle they are with her during the bath and brush-out. She comes home looking and smelling amazing every time! The drop-off and pick-up process is super easy, which makes the whole experience smooth and stress-free. Here she is after last week's grooming session!

If you have gone to this store and attempted to use a manufacturer's coupon, and the manager of…read morethis store refused to honor it, do not agitate. MAKE PHONE CALLS. SEND EMAILS. First stop, the N.C. Department of Agriculture and Consumer Services. https://www.ncagr.gov/ Second stop, the U.S. Federal Trade Commission. These are the guys that really know how to levie a fine. https://www.ftc.gov/ And don't stop there. Complain to their corporate offices. Ken Hicks is the President and Chief Executive Officer of PetSmart. If you are willing to, send him a certified letter to: PetSmart 19601 N 27th Ave Phoenix, AZ 85027-4008 They might be a franchise; however, nearly every corporation known to man that has franchises, also has extensive legal agreements with each franchise owner to abide by certain standards and to uphold the reputation of the brand. There is usually a corporate compliance clause that defines the franchise's perimeters. This is why you don't get a Quarter-Pounder at one McDonalds and a spaghetti bowl at another. When I owned a business, the customer came first. The manager of this store obviously never got the memo. My wife and I have been a customer at PetSmart for more than 10 years. We have spent thousands of dollars over the years. And we have spent hundreds of dollars at this store in particular. When my wife received a $10 coupon from the pet food manufacturer, as she has done in countless stores before, she brought it with her and upon cashing out with a bill in excess of $144, the manager of this store steadfastly refused and gave some lame excuse about packaging. If I owned the store, I would have fired this guy on the spot. Needless to say, my wife, the younger sister of a U.S. Soldier who flew choppers with the 101st Airborne Division in Vietnam, was upset. We both come from Military Families. We were raised to what is right. We were raised to respect our fellow Americans. We were raised to never accept a "Wrong" because unless we strive to correct a 'Wrong,' the 'Wrong' wins by default.

I've had a great experience with Triad Reef Critters now Triad Aquatic Critters over the years…read more They handled moving my entire reef tank from one house to another, and anyone in the hobby knows that's no small task. During the move, they noticed my plumbing setup wasn't ideal and completely redid it, which has been a huge improvement. Unfortunately, I did lose three fish during the move, but they stood behind their work and gave me a livestock credit without any hassle. That level of customer service says a lot. Their prices seem to be right in line with other local fish stores. The only reason I'm giving 4 stars instead of 5 is that right before they relocated, I purchased a few replacement fish and lost two of them within a week while they were in my quarantine tank. To be fair, losses can happen with any fish store, and that's just part of the reefing hobby. What has always stood out to me is how informative, honest, and courteous the staff is. They're willing to answer questions, offer advice, and genuinely help hobbyists succeed. I haven't had a chance to visit their new location yet, but I definitely plan to soon. Overall, I'd recommend Triad aquatic Critters to anyone in the reefing community looking for knowledgeable service and a store that stands behind its customers.

Always helpful and friendly staff. Fish and aquarium plants do well, really everything' you look…read morefor in an aquarium store.

Briana in grooming did an AMAZING job on Stella , our Havapoo puppy. I highly recommend!!! I left…read moremessages all over with mobile groomers. One was no show and rest never called. Super convenient and great job!

PetSmart is clean, people try their best but are not experts. Talk to your vet before giving your…read morepets these toys or food.

I have been going here for years. The employees are always nice and helpful…read more They also carry a wide range of products. I moved for a short while and I am back. I called to see if they are still there; Yes! and the employee on the phone was lovely. Go to this store?! Absolutely!

The staff are great. Especially the lady tonight. Wish I could recall her name. Went above to be…read moremore than helpful. Helped guide me, and find stuff or pointed me to items. Explained the sales and why there are differences with online promotions. The corporation is favoring / incentifying online transactions thus the promotions are richer there. Also accommodated me towards closing time, so so pleasant. Store is orderly and get the job done. I do like the look, feel and bit more selection at the Clemmons location. But the location at Thruway Shoping Center (Historic) iis so convenient to other businesses and activities. Ate at Chik-Fil-A just before as was so hungry. And wanted to see how that business was since it had relaunched in a newer bigger building at the same site. Back to Pet Supermarket we love shopping on the last Tuesday of the month with 10% off for either Military or Seniors. Experience always positive. And the store holds positive functions / events like adoptions, meetups, etc. Civic minded.

Super nice person at the register. I can appreciate good customer service. Store was clean and…read moreeverything organized. The people on shift asked people if they needed any help. It didnt really feel like a normal PetsMart where you get lost in the shuffle. Don't count this one out in Lexington, has a local feel from a large chain store.

Went to get a dog bed and an obedience collar for a dog. Had to wait 15 min for someone to come…read moreunlock the cabinet for the collar and the lady starts asking personal questions about our dog. She was asking what type of dog and how much it weighed. I said I don't think that matters to you. We knew which one we needed because the 1st one broke and was getting the same one. And we got the one for small dogs . She would not give us what we needed without questions being answered. so we left the store . They lost a $150.00 sale. We are not going back to this store. The manager should have called over. But we were in a hurry. I'll buy from Amazon or chewy. It is easier to buy online sometimes anyways. Brick and mortar will be a thing of the past because of employees like this that doesn't own this business and is there only to collect a check. . We can read the box, we are not stupid. We wouldn't buy something that is going to hurt our animals.

Every time I visit PetSmart, I'm always impressed by how friendly the staff is. They never fail to…read moregreet you with a warm "hello," no matter what. It's such a small thing, but it really makes the shopping experience feel welcoming and personal. The store itself is very spacious and clean, which is another big plus. They're usually well-stocked, though there have been times they didn't have my go-to Purina Pro Plan Sensitive Stomach Salmon for my dog. On those occasions, I've had to grab the turkey or lamb flavor instead, which isn't ideal but still works. Aside from that, this is my main store for all my pet needs. The great service and overall shopping experience keep me coming back!

I took my shitzu to pet smart on university drive, I left out with a lab,…read moreI am very disappointed with the service at pet smart