We have been taking our two dogs there for probably a year or so and we ran into a emergency the other day where we needed to drop our dogs off between scheduled hours. My wife sent the owner a email prior to this, which she never responded to. So I took the dogs and when I walked in the owner immediately gave me a dirty look and I thought something was odd. I told her I'm here to drop off my dogs and she immediately went into a tantrum throwing up her hands and being extremely rude. After about a minute of her episode I apologized and said I thought my wife sent you an email. She then said in a negative tone, we'll take the dogs, as if she was doing me a favor and honestly I should have took him back but at the time we were in a bind. So as I was walking to get my other dog she was still mumbling as I walked out the door and heard her say in a derogatory tone, "your wife knows what the hours of drop off are". Again bit my tongue and got the other dog. As I left I really thought, I hope she doesn't do something to my dogs. So upon my return to pick them up, I honestly was going to give this women a piece of my mind but decided she wasn't worth it. I walked in and she was awkwardly nice, almost like she was nervous to see me. Got my bill and we were charged for two baths, not at our request. Thinking my wife requested it, didn't think much and left. Not 20 minutes later, as I walked into my house, the owner called and said she gave us another dogs seizure medicine by accident. If it wasn't for the dog I would have waited to bring it back but got in my car, drove 20 minutes back and dropped off the medicine. Upon walking in, she was shaking her head and laughing. Not a comment like sorry for your inconvenience or maybe here's a free daycare day or bath or some gesture, nothing. Within the past 3 weeks, I have spent over $800 dollars at that place and much much more prior to that. The owner is extremely unprofessional and I believe has anger issues, my first thought is what a miserable old lady and my last thought was what a miserable old lady. Nevertheless, she won't be getting another dime of my money, hope it was worth it for her. I'm sure someone else will appreciate my money. read more