The nail place lost me as a customer today.
Since the day I first started patronizing the salon, they have been so rude to me, and honestly all of their customers that I've seen. I try to look past it because their staff does great nails. Today was the final straw. As I was getting my nails done by the nail technician that I've been going to for the past 6 months, I realized that the nail design I desired and what the nail technician was doing were two different things.
He was on my very first nail & rather than waiting for him to go on to the next one, I explained to him that I did not like the color he had picked out for me as it didn't match the picture inspiration I had showed him. He explained to me that he didn't have a color to exactly match what I was looking for, which was completely okay with. I asked him if he we could go another direction as to what I wanted my nails to look like, something more simple than what I was asking for, so that I could clear up any confusion.
He was upset that he had to re-do the nail that he'd already started so he stormed out of his seat and walked away. He came back a few minutes later and began to use the nail drill to smooth out my nail again. He turned it on high, which began to hurt my nail. Anyone who gets their nails done frequently or does nails for a living knows how much the drill can damage the nail and hurt the customer in the process.
Later as the technician finished up my nails, I thanked him for his time and patience. I also apologized for causing any confusion, because I could see that he was clearly upset. He looked up at me and responded, "You should be happy that I am doing your nails because I am nice. Any other technician would have told you to go sit back down and wait."
It's extremely disheartening that he said that because it makes me feel that, as the customer, I have no right to tell him that I do not like the way they look/want a different style. I could understand if I had him do more than one nail and then told him i didn't like it, but I gave him the courtesy of telling him before we went on.
On top of this, I was not satisfied with my nails but I didn't bother telling him that as I already felt very defeated.
On top of this disrespectful experience, they treat customers with blatant disrespect. They have a ton of rules that you have to follow upon entering, you have to pay for each service directly after it is done (ex: if you are getting a mani/pedi, you have to pay for the mani first before you can receive your pedi, you cannot pay for both at the end of your entire service). They ID you when you are using credit cards. Essentially they make feel uncomfortable because you're under the impression that they think you might try to walk out of the salon without paying. They want you to come in 45 minutes before an appointment if you need to soak off your nails. You have to pay with cash only if you are receiving a discount (ex birthday discount) or booked an appointment. They always have different prices. But most of all their attitudes are unhinged.
As a young woman with a college degree and a well-paying job, I patronize establishments like The Nail Place with the expectation that I will enjoy my experience. I always follow the rules and give the upmost to respect the staff. It's highly upsetting that I left a nail salon feeling uncomfortable and upset because I spoke up for myself and what I wanted my own nails, that I'm paying for to look like.
I felt disrespected today as a long term customer. And that is where I draw the line. read more