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The Moving Guys

2.0 (38 reviews)
Closed 7:00 am - 8:30 pm

Services - The Moving Guys

In-state moving

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I am a non-profit leader in Abilene. Our non profit acquired 6 executive bookcases. The owner was selling them at $250 each. He sold two of them for $100 each as a token payment and donated the remaining 4. The value of the 6 bookcases was $1,500. Our organization bought and had these bookcases donated in order to put a library in a small school for foster kids in Abilene. I hired The Moving Guys over the phone. No one told me that I had to sign a contract. I texted the pick up address and the delivery address. I was quoted $150 an hour for 2 guys. I asked if they wrapped furniture and was assured that they wrapped each piece in blankets. I also asked that the non fixed shelves be removed so they did not fall out during transport and break. Was assured that was normal. Next day, got a call and an hour later got another of a frantic driver. He had picked up the bookcases and used ONE strap to hold them up in the truck.He hit a bump or a dip in the road and the strap snapped. As a result 3 of the book cases were "smashed" as he said on the phone. He arrived 30 minutes later and when I demanded compensation he said they do 60 cents per pound per USDOT rules. I fought. He offered me $200 cash from his wallet "cause that is what the owner said you paid for them." I explained that it was mostly a donation. He accused me of lying and told me he called the previous owner and I only paid him $200. I explained that the owner got a tax receipt, etc. for the value. I asked to take photos of the stuff in the truck. He refused and closed the truck door. I told him to call the owner. He refused. I asked for the number. he refused. He asked if I wanted it unloaded and I said not until we resolve compensation. He eventually drove off around 930 AM. He ghosted me the rest of the day till around 130 I text AGAIN and said that if the owner did not call me immediately I was going to the BBB and police. Owner called 10 minutes later. She was angry and rude. Deflected everything. Called me a liar. Told me to accept the $200 and move on. Thy could not wrap their mind around the fact that just because they were donated to our organization that does not mean they have zero value. She said they had no value cause I paid nothing for them. They were free. However, value is not calculated like that...value is what it would be to replace them. We committed these to the school. We told the school. Now, we will have to fundraise to buy new bookcases. It is obvious that the owner has zero business skill or knowledge. Definitely not a spirit of compassion. Finally, she agreed to come with driver and deliver the bookcases and discuss reimbursement. She arrived and got out and was immediately rude. Terry Fields is by far the most unprofessional and rudest woman I have ever met. I had my phone in my hand and she immediately asked if I was recording. I said I was not. She said, "I dont care what you post online. " Driver and owner both told me that they had been in business for 20 years and had a great reputation in Abilene. Their trucks are falling apart, peeled paid...honestly, it appears that the owner just doesn't care about her business. In the end, I was not charged for delivery and I accepted the $200. Half of the bookcases were destroyed. So, here I am posting online. They are frauds. They are liars. They are deflectors.

Scratched up door frame.

Agreed to show up at 1 pm. Showed up at 8:30 am, when we weren't ready for them. Broke several of the lids on our storage totes. Scratched up the door frame of our front door pretty bad while moving furniture into our house. Had a friend use them shortly after and had a similar experience. When I called to tell them about the issues, I got told they would check into it and get back to me, then I got ignored every subsequent time after that when I tried to get in touch with them. The movers were friendly, and I know things happen sometimes during a move, but they didn't even offer to make it right. Left us feeling frustrated and upset that we used them. Absolutely would steer everyone away from this company.

Damage on furniture.
Queen W.

"The Abilenian Effect Series: The Moving Guys" I was referred to the Moving Guys. First, I called to schedule service. The person on the other end stated the more guys we hire, the cheaper it'll be because it'll take less time. So, my husband and I agreed to 4 guys for $150/hr. They arrived with only 3 guys because one called out. I was at our new residence and my husband was at the previous residence. We only wanted one heavy box moved (books) and all furniture, as we were moving everything else with our cars. We only needed hands for the heavy stuff. To my mistake, I tipped each of them as gratuity for their service before my husband brought my attention to one of the pieces of furniture with multiple ding marks and a chip in the same place that wasn't there before. The "team lead" got on the phone with his boss and vehemently denied they did damage--this was after I tipped them! The boss offered a nominal amount to pay for the damage. The amount they gave for the damage would only hide the damage by a marker. If we want permanent recourse, we'd pay for a replacement ourselves. Why would I trump up allegations for damage if I tipped gratuity? Later that day, we saw a chip on another furniture piece that wasn't there before, but we had already paid and they were long gone. Angering and disappointing. You'd think we should get a discount because with it being 3 guys, the job took longer, which in effect costs more money. All in all, we paid $400 plus tips for damages on 2 pieces of furniture. Rating: They get two stars because they were on time and one of the guys admitted to the damage we saw on the dining table and was sounded empathetic. But, we were told 4 guys, not 3, and so that was more expensive. Also, they seem overworked and have no days off we were told by one of them. My take is this: if you have expensive furniture, like, furniture you bought from a reputable furniture store (and not something you got from a department store and had to assemble yourself) The Moving Guys WILL NOT be the company to go to.

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Business owner information

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Larry F.

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10 years ago

Had a great crew work nonstop in the rain. Handled belongings with care, packed professionally, and did s great job overall

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10 years ago

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Larry F.

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Review Highlights - The Moving Guys

Larry Lee, Dominic, and RB were very professional and really cared about our household goods.

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Cherry Family Movers

Cherry Family Movers

(12 reviews)

This is our second move with Cherry Family Movers. They are…read moregreat!!!!!! Very professional, very kind. We will be be calling Cherry Family Movers for our next move.

I have moved many times, including overseas more than once, and know the professionalism required…read moreby moving companies. First of all, it was a long time waiting to move as we waited for the closing date on our new home to arrive, it kept being extended for reasons beyond our control. The Cherry Family Movers sent a crew who was largely inexperienced and young, although it would have been far better for the older of them to have been in charge. The younger one was the boss's son, and therefore, brash and careless. Many items were broken during the move, including the door at our old home in Abilene. In our new home, the hearth, was nicked, and the original refinished wood floor scratched in the living room of our new home. We would have provided dinner for the crew, but the boss's son disallowed that, and they did not have any breaks, other than water provided to them by us. We had a freezer top damaged, and gave the benefit of the doubt, as it was the first item, The struts on the hutch were damaged, because they did not remove the hutch from the buffet prior to moving it. Antique collectors items, snow globes, and figurines were broken, because they did not take the time to wrap them. Also, some items we have looked for in scavenger hunt style, because the remotes and cords were separated from the TV and bolts, separated from items that we needed to put together. The cost for the move was $3110 from Abilene to the Plainview area. Give the crew proper training and teach them how to pack and label correctly. Least of all provide an inventory sheet for damage control, and give the moving crew proper breaks to hydrate and eat. Surprisingly, the piano didn't fall like Jenga pieces. Lastly, many items were left behind, and yes, my husband will go back and retrieve them, including tools and flatware. Update: Not going to get into a flaming war. But, please do give ojos azul the shift leader position. I hope that things improve for all. Oh, and where oh where are the Firesticks?

The Moving Guys - movers - Updated May 2026

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