If I could give 0 stars I would. This was the worst customer service I have ever seen in my life. They showed up an hour and a half late after we had already moved almost everything. They worked for exactly 15 minutes and still charged 155 dollars. NEVER use this place they are so unprofessional and rude. read more

I called to make my appointment at 1 a month in advance, the day of they never called me. I had to call them multiple times to get them to even answer and then when they finally did they said they wouldn't be able to be there until 2. The guy on the phone was very rude and told me there wasn't anything he could do for me. I had nobody to help move my stuff down the stairs. Do not use this place if you want them to show up. read more

Highly recommend the moving guys:) we had a great experience with them. They're quick and efficient. All work hard together. They helped us move from the north side to far southside & we got it all done in a day. I'm pregnant so they helped me pack everything up. They helped take apart and move all our furniture then build it back up in our new spot. Nothing broken, no scratches. Will hire again in the future. read more

I am a non-profit leader in Abilene. Our non profit acquired 6 executive bookcases. The owner was selling them at $250 each. He sold two of them for $100 each as a token payment and donated the remaining 4. The value of the 6 bookcases was $1,500. Our organization bought and had these bookcases donated in order to put a library in a small school for foster kids in Abilene. I hired The Moving Guys over the phone. No one told me that I had to sign a contract. I texted the pick up address and the delivery address. I was quoted $150 an hour for 2 guys. I asked if they wrapped furniture and was assured that they wrapped each piece in blankets. I also asked that the non fixed shelves be removed so they did not fall out during transport and break. Was assured that was normal. Next day, got a call and an hour later got another of a frantic driver. He had picked up the bookcases and used ONE strap to hold them up in the truck.He hit a bump or a dip in the road and the strap snapped. As a result 3 of the book cases were "smashed" as he said on the phone. He arrived 30 minutes later and when I demanded compensation he said they do 60 cents per pound per USDOT rules. I fought. He offered me $200 cash from his wallet "cause that is what the owner said you paid for them." I explained that it was mostly a donation. He accused me of lying and told me he called the previous owner and I only paid him $200. I explained that the owner got a tax receipt, etc. for the value. I asked to take photos of the stuff in the truck. He refused and closed the truck door. I told him to call the owner. He refused. I asked for the number. he refused. He asked if I wanted it unloaded and I said not until we resolve compensation. He eventually drove off around 930 AM. He ghosted me the rest of the day till around 130 I text AGAIN and said that if the owner did not call me immediately I was going to the BBB and police. Owner called 10 minutes later. She was angry and rude. Deflected everything. Called me a liar. Told me to accept the $200 and move on. Thy could not wrap their mind around the fact that just because they were donated to our organization that does not mean they have zero value. She said they had no value cause I paid nothing for them. They were free. However, value is not calculated like that...value is what it would be to replace them. We committed these to the school. We told the school. Now, we will have to fundraise to buy new bookcases. It is obvious that the owner has zero business skill or knowledge. Definitely not a spirit of compassion. Finally, she agreed to come with driver and deliver the bookcases and discuss reimbursement. She arrived and got out and was immediately rude. Terry Fields is by far the most unprofessional and rudest woman I have ever met. I had my phone in my hand and she immediately asked if I was recording. I said I was not. She said, "I dont care what you post online. " Driver and owner both told me that they had been in business for 20 years and had a great reputation in Abilene. Their trucks are falling apart, peeled paid...honestly, it appears that the owner just doesn't care about her business. In the end, I was not charged for delivery and I accepted the $200. Half of the bookcases were destroyed. So, here I am posting online. They are frauds. They are liars. They are deflectors. read more

The Moving Guys - Movers Near Me - Abilene, Texas

Moved office. The lead guy called me before him came to confirm everything and they showed up on time. They were very polite and got everything moved for u this dot easy! read more

We had a great experience with The Moving Guys, led by Larry. I couldn't believe how hard and fast they worked. My only trouble was keeping up with telling them where things should land. They had great attitudes, even when we changed our minds about where heavy items would go. We had dozens (and dozens) of heavy book boxes going upstairs and they made a human change moving them from the garage up the stairs. We also moved a piano with no trouble. We are using them again in a few weeks for a different move. Recommend! read more

Agreed to show up at 1 pm. Showed up at 8:30 am, when we weren't ready for them. Broke several of the lids on our storage totes. Scratched up the door frame of our front door pretty bad while moving furniture into our house. Had a friend use them shortly after and had a similar experience. When I called to tell them about the issues, I got told they would check into it and get back to me, then I got ignored every subsequent time after that when I tried to get in touch with them. The movers were friendly, and I know things happen sometimes during a move, but they didn't even offer to make it right. Left us feeling frustrated and upset that we used them. Absolutely would steer everyone away from this company. read more

The Moving Guys - Scratched up door frame. - Movers Near Me - Abilene, Texas

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The guys that showed up were extremely friendly & showed up on time. However I was quoted 4 guys at $150 an hour but only 2 showed up & after talking to the owner on the phone I was told 2 guys and $130 per hour. I only booked with Moving Guys because they only had a 1 hour minimum & was told it would be cheaper in the long run. With only 2 guys it took them 3 hours ($390). Four guys could have easily moved us in 1 hour (only moved 2 blocks away) My wife and I had already moved 90% of the apartment. All that needed to be moved was, front room furniture, a bedroom set, patio table & chairs, grill, small chest freezer, maybe six boxes & a few misc items. Only about 25% of the truck was even used. Even though the movers were friendly, they were extremely slow and would stop often just to talk. As a side note; This was at the end of August with temperatures of over 90 degrees & they didn't bring anything to drink to stay hydrated so they asked us for bottles of water. (we gave them 2 bottles each) A piece a friendly advice; Don't get sucked in with the one hour minimum. In my experience it won't happen. On a positive note; I was very happy because none of my furniture was damaged. read more

The first time we used them they accidentally broke the door piston on the storm door. That's forgivable, but when they went to replace it they tried to do so with a cheap (wrong color) product. I was told to buy and replace it myself and they would reimburse me. They did not. Then, much later, my wife contacted them to move a piano. They took $50 as a deposit, then never showed up to move the piano and won't return calls. Two strikes: they're out. read more

"The Abilenian Effect Series: The Moving Guys" I was referred to the Moving Guys. First, I called to schedule service. The person on the other end stated the more guys we hire, the cheaper it'll be because it'll take less time. So, my husband and I agreed to 4 guys for $150/hr. They arrived with only 3 guys because one called out. I was at our new residence and my husband was at the previous residence. We only wanted one heavy box moved (books) and all furniture, as we were moving everything else with our cars. We only needed hands for the heavy stuff. To my mistake, I tipped each of them as gratuity for their service before my husband brought my attention to one of the pieces of furniture with multiple ding marks and a chip in the same place that wasn't there before. The "team lead" got on the phone with his boss and vehemently denied they did damage--this was after I tipped them! The boss offered a nominal amount to pay for the damage. The amount they gave for the damage would only hide the damage by a marker. If we want permanent recourse, we'd pay for a replacement ourselves. Why would I trump up allegations for damage if I tipped gratuity? Later that day, we saw a chip on another furniture piece that wasn't there before, but we had already paid and they were long gone. Angering and disappointing. You'd think we should get a discount because with it being 3 guys, the job took longer, which in effect costs more money. All in all, we paid $400 plus tips for damages on 2 pieces of furniture. Rating: They get two stars because they were on time and one of the guys admitted to the damage we saw on the dining table and was sounded empathetic. But, we were told 4 guys, not 3, and so that was more expensive. Also, they seem overworked and have no days off we were told by one of them. My take is this: if you have expensive furniture, like, furniture you bought from a reputable furniture store (and not something you got from a department store and had to assemble yourself) The Moving Guys WILL NOT be the company to go to. read more

The Moving Guys - Damage on furniture. - Movers Near Me - Abilene, Texas

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I scheduled my move before my deployment. I needed to move my date back a day and was told they could make the change. I negotiated for them to come on the original date but move the time to the afternoon. No one came but promised that they will pack and move me on Saturday. Saturday is here and no one has called me. I called the mover who promised me and he stated he was on another job. I called the owner and did not get an answer. The professionalism of the company will not only impact my deployment arrangements but the fees I will incur from the apartment. Finally got in contact with Larry. He was rude and disrespectful. Not once did he take responsibility for the no shows. In fact he said he called me and I did not answer the phone (I'm glad I have my phone records). If you live in Abilene find another company. read more

Movers beware. My experience with The Moving Guys was traumatic and frustrating. The movers themselves were very pleasant and courteous but I've never dealt with more unprofessional owners in my entire life. I was told my furniture would be wrapped in blankets and then wrapped in cellophane. Larry, one of the owners, gave me an estimate to move us from one town to another over the phone. I paid a non refundable deposit of $500 and reserved the date and time for the move to be done in a single day. The morning of we were told the transmission on the truck had gone out and they would be getting a Uhaul. What was to take one day turned into four. On the day my furniture was to be delivered he called me wanting my credit card number and threatened to take my things to a storage unit and hold them there until I paid him for the move in full! He threatened to get the sheriff involved so I called the police. Once I told him I was taping our phone conversations he had his guys deliver my furniture and when I started noticing I had damaged pieces in every room in my home I went out to the truck to see that my furniture not only was not packed with moving blankets it was stacked wood on wood! Brand new furniture I had only had a few months was mark and dinged. They snapped the leg off my dinning room table and then one of the guys tried to tell me it was loose when they got there. Thankfully one of the movers took responsibility and admitted they had not used blankets and my furniture rubbed against other pieces the whole way to our destination. I was told they would pay 60 cents a lb for damaged items but the guys had nothing on hand to weigh the damaged pieces. When I spoke w the owners about the damaged pieces I was met w more frustration like I was the problem and Terry Fields said, "We need your pictures of the damage because we are going to go to court with this... This isn't our first rodeo with this..." Does that sound like the customer service and attitude you'd expect from someone responsible for your hard earned possessions? You've been warned. Do not use The Moving Guys. read more

Not only did we wait for 3 hours without so much as a phone call that they would be late, but when the crew DID show up, my mother was called a b*tch and "Mrs attitude" for merely asking why we never got a call. We sat with no A/C waiting on this team to show up. We called to get ETA multiple times but got no answer. We had damage to items, and the excuse was "it happens". Save yourself... don't even bother with Larry's company. He will just ignore you or pretend you're crazy. Horrid experience. read more

The Moving Guys did a great job with our move from a storage unit to our new house. Larry Lee, Dominic, and RB were very professional and really cared about our household goods. I definitely recommend them. Their rates are very fair and the movers were working almost continuously with just a few (well earned) breaks and the weather during my move was HOT! Highly recommend! read more

Larry really came through. I originally hired Little Joe Movers to move me. unfortunately,it snowed and Little Joe's backed out and rescheduled for Thursday. They were a no call/ no show. I called The Moving Guys at 11:45 am - and Devon and Rick showed up at 1:00. They were quick, very professional, and personable. I would definitely recommend The Moving Guys. read more

Worst moving company I have experienced. Movers did not know how to remove the doors from the refrigerator and couldn't figure out how to take the wooden pedestals off from the couch so it could fit easily through the door. They damaged the screen on the LCD TV and picked it up at a later date to have it fixed. After 9 months of back and forth no TV, not even the broken one they took. Filed a chargeback with my credit card company and they submitted a forged contract to my credit card company that I did not sign as proof for their horrible service. FRAUD!!! I understand the stress of moving but Do Not under any desperate circumstances use this company. The main contact phone number is a cell phone. After investigation there is no DMV registered insurance for their vehicles and no owner information registered with the State of Texas. I'd trust a bunch of high school kids to do a better job!! read more

Request for over the road job from Fort Worth to Abilene. Agreed upon 26 foot truck with 4 men for $140 an hour with quote of $1200. They showed up 3 hours late, with 3 guys, did not wear masks half the time, charged me almost $2000. Oh and they broke stuff like my 128 year old decorative church window shutter after tossing it on my leather chair and putting other stuff on top of it. All that being said, it was the manager Larry that makes me say I will never recommend this company. It feels like he lied and manipulated his way into getting this job and didn't live up to anything but the truck size. After all the things they didn't follow through with I was very understanding. When I had a problem I got ghosted by Larry. They wouldn't work with me on the price or anything. That means I couldn't tip the people who actually did the work. Find another company to use if you want a good, stress free move. If like being screwed over, the Moving Guys are your company! read more

The Moving Guys - Movers Near Me - Abilene, Texas

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We hired The Moving Guys for a long distance move. They quoted us 4 guys, 1 truck, at $175/hour (including mileage), quote was $2500. We told them multiple times it would take more than 1 truck to move, they said that they would show up with 2 trucks. On moving day, they showed up with 1 truck and eventually realized they would need a 2nd truck and went to Uhaul to rent another one. Long story short, they tried to charge us more than double what they quoted us and couldn't explain all the additional costs. The owner told me to have some common sense when I refused to pay the extra costs because it was his fault for misquoting us. He was extremely unprofessional, threatened my husband, and finally admitted they quoted us wrong. I would NEVER recommend them. read more

They are very crooked, they get the truck 3/4 full and try to make us sign a blank contract! What! they arent not professional, and what they pulled with the contract was illegal! read more

RUN! Save yourself a lot of time and damaged items and get someone else. The 'owner' and I use that term loosely is a jerk and the employees said that as well. Took my deposit real quick and I didn't get a response, I called a few days later and confirmed (he said he would call me and did not). Moving day came.... no one showed. Calls and texts went unanswered until early evening ( was suppose to move at noon) he finally called acted like he didn't know about my reservation said he would check and call me back. When he called back he said the guys that were suppose to move me were behind. They were suppose to be moving an apartment and when they got to the apartment the lady told them that she has a storage building to move too. Why would they allow that, when you have other people waiting? Who knows if that really happened or not. He rescheduled for the next day, showed up 2 hours late and said they knew nothing about my appointment the previous day. Showed up with 3 people I had 4 scheduled, turns out after was all said and done I paid for 4 as well. Ended up with a big gouge in my dining room table.... appears to have been dropped. I don't know how this place stays in business. Find ANYONE else. read more

was given a date and time told to text name phone pickup and drop off location they would call me back they didn't called again said I had the appointment if he said I did but new phone was getting transfer texts and text him again with smiley face or something so my text would move to top and he'd go get the other phone and call me back he didnt called again a few days later another person answered the phone said they were booked for my day and time and since first guy didn't take a deposit I was SOL told me I was rude and bossy for being upset that they left me hanging now I'm stuck DO NOT USE these guys if you can help it they will totally leave you hanging very poor customer service read more

Larry Fields made it look good and told us how he would use blankets, shrink wrap and cardboard to protect our furniture. Three men showed up in a U-haul truck with 2 dozen blankets. The men were courteous (Larry Fields was not courteous, even to the point of calling my wife a liar), but the movers did not know how to move furniture. They were fast, but relied on strength rather than know-how. Nearly every piece of furniture was marred because they did nothing to protect it. They took our file cabinets and carried them horizontally. All the folders were dislodged and we had trouble even getting the drawers opened to sort them out. If you want junk moved out of your garage, they might do fine, but not for moving household items you care for. Larry Fields had the audacity to tell my wife to leave his movers alone. Charles I. read more

I was promised 4 people but only 3 showed up. They damaged my antique armoire then one of the guys walked saying he didn't want to be responsible for the damages. All my furniture were not padded and had scratches on them upon delivery. I'm not using this moving company again. read more

The moving guys came to our house yes they were on time but. The owner only sent us 3 guys instead of 4 and they were giving a 4 hour ($640)limit to move our furniture to our new house next door. It ended up taking them 11 hours ($1500) and they didn't even finish the job. read more

RUN!!! They will damage your items.. over $2000 worth of damaged property and refuse to fix any of it. I thought that is why moving companies carry insurance to pay for claims filed against them for damage they caused. They don't wrap furniture with blankets, shrink wrap..and you are charge for 4 guys when only 3 show up. Crook and should not be in business. Owner will threaten you and is the rudest person. read more

Moving Guys failed to provide the service as agreed by arriving nearly 8 hours late and with fewer moving men that contracted and when a discounted rate was requested the owner, Larry Fields threatened me. I interpret Mr. Fields threat to be a threat to my physical safety. Further, because Moving Guys charges by the hour, the failure to provide the number of contracted movers would have resulted in a longer move time, thus an increased expense to my mother, the elderly and disabled customer. My family hired Moving Guys to move my elderly and disabled mother. Moving guys staff confirmed an appointment date/time of June 28, 2018 at 0800 with 4 movers. The rate was $150.00/hour. This date and time was confirmed in at least two separate conversations with Mr. Field's staff prior to the move. Moving Guys did not show up at 0800. We contacted the owner, Larry Fields to determine the cause of the delay and the best way forward. Because we had several things occurring that day we needed to adjust our schedule if Mr. Fields was going to be late. Mr. Fields was very hostile on the phone. He indicated that he could not find record of our request. When we confirmed that we had a receipt for the $50 down payment, he requested that we provide him the move information and stated that he would have movers at my mother's home by 1130. After 1100 he contacted my mother and told her that the move had originally been scheduled for 1300. Because my mother needed to move we did not challenge Mr. Fields on this point though we knew that Mr. Fields was mistaken. Shortly after 1300, Mr. Fields called my mother stating that his movers would be there around 1400. At 1500 his movers contacted my mother stating they were on their way. The movers arrived at 1540, however there were only 3 movers - not the 4 movers per our oral contract. When I requested a discount, Mr. Fields responded by stating he was "pulling the plug" on the move. Mr. Fields denied that the move was scheduled for 0800 and when confronted with the fact that even if we accepted his position that the move was scheduled for 1300 - his staff were still several hours and late and one person short, Mr. Fields stated, "you are so lucky I'm not there. You are so lucky." Given the context and perceived hostility in his tone, I interpreted this statement as a threat to my physical safety. I terminated the call. My mother is elderly and disabled. Mr. Fields actions left her stranded in home in which the electricity was set to shut off resulting in loss of her critical Life Alert service. In my opinion, his behavior was indicative of an individual who, when confronted with someone who would not acquiesce to his poor customer service he resorted to bullying and threatening tactics. It is my opinion that because Mr. Fields charges by the hour, he sought to overcharge my mother by providing fewer movers thus requiring a longer move time. To my knowledge he has yet to refund the deposit. As a result of this experience complaints were filed with the Better Business Bureau and Texas Attorney General's office. read more

I scheduled my move for 1:00 pm. At 1:30 I called and the owner told me it would be an hour because they were still with the previous customer. I called again at 3:30 and was told it would be about 5:00. At 5:45 I called and the owner did not answer the phone. I was given to understand there would be three movers, but only two, Mark and Mike, finally showed up at 6:30. Mark complained constantly about the previous customer while moving our belongings. They took several smoke breaks, and although they did not appear to be impaired, we could smell beer. Mark complained several times to me because he "was not told" there would be stairs. I had told the owner we were moving from a townhome, which means stairs. Finally, at 10:00 pm I told them to leave what was still in our house so we could get going. As we were leaving, I discovered that their truck had no door on the back, leaving our furniture vulnerable. Finally, we got to our new home around 10:35 pm, where Mark proceeded to ram our newly built deck with the tailgate of the truck. With my grandson's help, they managed to unload everything by 11:45. When he first arrived, Mark continually flirted with my granddaughter-in-law, making her very uncomfortable. I asked him twice to stop, which he finally did. After Mark rammed into our deck, he threatened to keep our furniture if we didn't pay, even though I never said anything of the kind. When I called to schedule, the owner was pleasant, but was extremely rude every time I called him on moving day. BEWARE! You do not want to hire this moving company. read more

If I was able to leave no stars I would! My wood floors were being refinished and I used this company to move my furniture into the garage. They did an adequate job. I booked them again to move the furniture back in and they did not show up or call, not a word. I left a message and didn't hear back from them. I sent a text with the details as I was instructed to do. Very unprofessional and desperately unreliable. Run, do not walk!!! Awful, awful, awful moving company. I would've been better off hiring the junior high kids next door. read more

I don't typically write reviews as this one, but I strongly feel people should get a full picture of the service experienced at the will of this group. This company was hired as a 3rd party to assemble items; refrigerator, bunk beds, place a 11×4 piece of glass on a table and put up a simple wall unit. Could not do it, spent 3 hours at house was able to place glass on table, but complained the entire time. Was not able to hook up refrigerator, assemble bunk beds or wall unit. The owner, Larry, who was doing the job spent the majority of time on phone, not working while talking rather stopping to talk, then would go back trying to figure out where he left off. He then stated he had to come back, complained the entire time about having to take the job, then cancelled. A second crew came out the next day. Fixed the mess he left with the refrigerator, put bunk beds together and wall unit. Total time one hour and 20 minutes. Perhaps moving is all this company can do, they cannot reassemble simple items. Unreliable, unskilled and poor customer service. Buyer beware.....shop around. *** To add to my review, Larry called my cell phone, twice, screaming and threatening me, 'You better remove that review'. Not only incompetent, but will threaten you if you don't agree with him. read more

I used this service and workers did not finish the job. When I called to inquire as to when they would finish the job, the owner's behavior was ugly and unprofessional. He actually told me to take my [expletive] business elsewhere. This was after they had already taken $1200 for moving 70% of a one bed apartment. They even damaged some of my things. I truly believe they took advantage of my being a single women. Single women potentially customers beware. read more

Larry Fields has made two attempts driving 200 mi. round trip to my home to set up my recently moved grandfather clock, which is very sentimental to me as it was a gift from my now deceased parents 35 yrs. ago. Larry was sent out by our moving company and 1st trip he could not set up clock as company had not kept clock parts together and until he arrived and we opened grandfather clock parts box all parts were not there. Larry could not set up clock. Had to return when we finally found the box with remaining parts, another 200 mi. round trip Larry put clock together in a very short time and everything is Great, THANKS TO LARRY "GREAT GUY" and fantastic business person. Ken & Wendy Slaughter read more

I hired them to move a few things from an apartment, which included a grand piano. They were recommended because they were "trained" to move one correctly. When they finally arrived Larry Fields was constantly yelling at the movers to hurry up and get this done. They did not wrap my furniture and a lot of it was damaged. The piano included! They lost some items and when I asked Larry about it, he said they were busy and couldn't possibly keep up with everything. Stay away from this company. read more

I'm not a big fan of writing reviews. However, The Moving Guys of Abilene, Tx are the worst. We hired them to move our treasured belongings and that they would do so with care and expertise! Neither occurred. We had to move a lot of our belongings in our own vehicles as they did not correctly estimate the size of truck needed. We had several antiques and other items severely scratched and damaged that are NOT replaceable. They compensated us a whopping $50 when they saw the damaged items during the delivery. It was their "Oh gee, we broke these" attitude that showed how careless they are. The guys loading did not take time to use blankets to prevent scratching or properly stack and secure our furniture, resulting in damaging the dining room table (that we JUST had refinished) and the hutch, and breaking the glass in the cabinet among several damaged items. Words cannot describe how disappointed we are that we made such a bad choice in a moving company. If we had it to do over, we DEFINITELY would not hire this company. read more

Excellent experience using The Moving Guys! They were all very professional, time efficient, hard working, courteous, and took excellent care of all of our belongings, making sure to wrap everything and pack to avoid scratches and breaks!! Definitely recommend The Moving Guys! Thank you so much Ryan, Chad, Micheal, and Ansel!!! You guys are awesome and much appreciated!!!!!!!! read more

This was the best decision I have ever made for a move. This company was on top of all my needs, worked around my schedule, and kept me informed in every step of the process. The 4 person crew was the option we went with and the best. In just right hours they had about 13000lbs loaded and unloaded in our new home. Yes we packed ourselves, but they provide it if needed. I was impressed with the efficiency of the crew. We have moved many times, and this was the most professional and friendly crew I have ever hired. If your moving give these guys a call and let them prove to you. read more

Had a great crew work nonstop in the rain. Handled belongings with care, packed professionally, and did s great job overall

Fantastic movers! Could not have been any more pleased. They sent us 4 great guys who moved us out of our 1 bedroom apartment in about an hour. They were extremely kind, funny and hardworking. Would recommend them to anybody looking to move in Abilene. read more

These guys did a wonderful job for us! They were polite, efficient, and treated our stuff with care. Very happy with the service, from beginning to end! read more

NOT PROFESSIONAL, OVERCHARGED, LATE...it is worth it to pay more and go with someone else!!!!!! I called a month in advance, asked for four guys to meet me at my storage unit. They said the day was complete open, would I prefer 1 pm or 8 am. I said 1pm because I couldn't pick up my keys until 10 am. They charged the $50 deposit on the day that I booked. The day of the move came, and I received a call at 12:35 pm saying that they were running behind, and would be there in an hour. When I hadn't received a call two hours later, I called the manager. He didn't answer my call, but sent me a text saying that it would be another two hours, and asked if that was okay. I told him it wasn't, but I had no other options. I was angry, I was sitting in a empty house, with two small child, and friends waiting to assist me with unpacking, as my husband is out of the country serving in the military. After two more hours I called, this time he answered and told me that his men could stay and help me unpack, and build beds, at the $140 hour rate. He explained that he had a truck that needed to be fixed, and that the current job was taking longer than he planned. He didn't think that it would be effective to assemble another group to come help me. We came to an agreement that I would not be charger for travel time and that he would send extra men to help load the truck to help speed up the process. I thought they we finally being professional, and compensating me for the long wait. NO, he wasn't they ended up charging me for travel time, and the three extra men they sent to help. So in the end I had 3 guys, not 4 and they arrived at 5:30 pm. Pay a little more and go with someone else. I few extra bucks isn't worth the headache. There behavior was so unprofessional. When he charged my card we had a contract, he broke that contract, didn't apologize for it or anything, read more

A horrible decision that I will regret for a very long time. Movers showed up an hour late in a truck that was too small. I told them that although we had a 3 bedroom house, we had a lot of large antique furniture and stuff in the garage, so they needed to assume 4+ bedrooms. My husband told them the truck would be too small but they insisted they could pack it well enough. The movers were nice, and hardworking, but they were not at all careful with our stuff. My husband requested they put the large furniture in first so that when they ran out of room, we could move the boxes ourselves. They didn't and ran out of room. The 2 or 3 pieces we wanted moved the most, now wouldn't fit into the truck at all! They offered to drop off a load , then come back and get the rest. They're paid by the hour and we lived 2 hours away. No thanks. They brought our stuff to our temporary storage unit. They dropped box after box off the truck. Sometimes, an entire dolly full of boxes would crash. And, a unit that should have been twice as big as we needed was full to the front because they put it in there so poorly. We spent hours taking stuff out and re-arranging so that we could rent a trailer and bring up the rest of our belongings to put into storage. As we did, we noticed that the top of the washing machine was dented in. The washer was in perfect condition prior to this. The next week I received a phone call saying my check had bounced. I had made an agreement with the owner and the scheduler that they would not cash the check until the end of the week when our money came through from the sale of our house. My bank charged me an overdraft fee for a check that was postdated and never should have been cashed. Then the lady (I can't remember her name, the spouse of the owner) called yelling at me, telling me that I needed to resolve it and I wrote a "hot check" and needed to fix it. I told her the money was in there now, and I had no problems paying for services but that I wasn't available at that moment when she wanted me to come in and she said she wouldn't put the check through again. She threatened to turn me into the DA then HUNG UP ON ME. I have never in my life dealt with someone with such rude customer service! This lady was awful. I then called the owner (the guy) and told him what was going on, and he was professional. He said he remembered our agreement and it was probably his fault and they would waive the overdraft fee. We set up a time we could meet so I could pay cash and be done with it. When I went to meet, he was over an hour late. I paid and figured I would just put this whole bad experience behind me. Until now, when we started moving things from storage to our home. We have found entire boxes that have had glassware or dishes where everything is broken. This isn't my first time moving, I know how to pack and packed things with care. Yet there was glass all over when we started moving boxes. Several pieces of antique furniture have dents or chunks out of the wood. The more that we move into this house, the more I find broken, ruined or damaged. Hiring the Moving Guys was one of the worst mistakes I've made. And I'm writing this review to help others so that they will not make the same mistake. read more