This is the message that I sent owner of company, this morning (August 2024). I chose to use the…read morecleaning services and trash removal service, that Big Country Movers offers, after they moved us. "You have kept your word, and done exactly what you said you would do, at every step of this move. For this, I am so grateful. Y'all have been completely dependable. You have a great company going, because of this." We used Big Country Movers for moving, cleaning of townhouse, and debris removal between Aug 3rd and Aug 30, 2024 for an across town move.

I would not recommend this moving company to my worst enemy…read more My husband and I are both teachers relocating from Abilene to Frisco. We hired Big Country Movers to load our U-Haul. I called around to different area moving companies because we needed a team who would have the equipment to move and secure large appliances and furniture (refrigerator, washer/dryer, sectional sofa, dining table, etc.). I was explicit about these needs on the phone when I called BCM the first time. I specifically asked, "Will the movers have a dolly?" and explained what needed to be loaded. The man I spoke to assured me that they would: "Oh of course, of course. We are full-service, professional movers. We will arrive with a dolly and all the equipment needed." Also, I should mention that I hired a four-person team. Only three of them did any work. The fourth, as I mentioned, referred to himself as a "supervisor" and he had a clipboard. On the day of the move, a tiny car pulled up at 12:06 (our window was 8-12) and four guys got out, no dolly in sight. My husband and I immediately asked them about this, as there was no way to load the large items without one and we had specifically requested one. (Also, who ever heard of professional movers arriving to a job with no dolly?) The supervisor said "oh yeah, well its being used at another job right now, it won't be ready for an hour. Someone will go pick it up then." So for the first hour the movers had no dolly. And then one of them had to leave to go pick it up and drive it back to us. The remaining two guys loaded boxes while waiting, which does not take long. Especially since they gave no attention to how the boxes were loaded. Many of our fragile items were loaded on the bottom, and the boxes were not braced. They literally stacked them in leaning towers with things like china and dishes on the bottom (boxes were labeled FRAGILE, DISHES) and heavy boxes of books on top of them. Oh, I should mention they loaded our dresser VERTICALLY AND ON ITS SIDE (please see photo--in this photo you can also see one of the towers of boxes). Our couch was wedged in diagonally. I regret not taking a picture because it was truly something to behold. We purchased a stack of 12 furniture pads, NONE of which were used. The movers who unloaded the truck found all of them shoved in a corner in the back of the U-Haul. Literally, wadded up and shoved into the back. All of our furniture was scratched and damaged. Every single piece. They were not wrapped (with the exception of the drawers on the sideways dresser), and again, the furniture pads were not used. The company who unloaded us (The Move Pros--they were awesome) were appalled at the way the truck was loaded. The first thing they said was "I hope you didn't pay someone to do this". They actually encouraged us to contact BCM about their horrific loading job. When we called BCM to tell them this, they said it was our fault for moving "so far". As if us moving 3 hours away (yeah, not that far) somehow retroactively caused them to load the truck poorly and prevented them from using furniture pads or wrapping our solid wood dining room table. When we questioned them about clearly marked fragile, lightweight items like dishes being packed UNDERNEATH heavy boxes of books, the guy literally said "let me explain how boxes work". I should mention that they first time I called, when the owner wasn't on the call, the supervisor admitted that the job was "trash"--yes, he used that term, and said there was no excuse for the way the truck was loaded. He suddenly changed his tune when the owner was on the phone and they spent 20+ minutes blaming us for how the truck was loaded. Even going so far as to say that we should have "made suggestions" if we didn't want it loaded that way. I know I said I wouldn't recommend this company to my worst enemy, but if a masked marauder ever murders my entire family I will exact revenge by recommending Big Country Movers for his next move.

I highly recommend The Moving Guys! I needed a ton of things from a one bedroom…read moreapartment carried down three flights of stairs and squeezed into a tiny U-haul trailer. They finished in less than hour and it was 98° outside. Thank you!!'

These guys are awesome, fast, careful with items of importance. Will definitely use them again!read more

I picked Cherry Family Movers specifically because of a reviewer who had used them for multiple…read moremoves, and said they will use them again when needed. Chris and two team members showed up on time and completed our move in 2 hours. Granted, they only had to move about 4 miles, but they worked well together and did not leave a mess. They were very accommodating, as I needed a bed moved from one room to another and they just did it. I would hire them again and I highly recommend them to others in need. Great attitudes, worked well together, completed the move in a short amount of time, and it was very affordable... great value!! Thanks, Chris & team!!

As we get unpacked, it just gets worse and worse. Unfortunately, the Cherry Family packers had…read morealready packed some of our dishes that were stored in the dining room, before my wife saw them starting to pack the ones in the kitchen. When she saw that they were not padding them properly, they were just wrapping then with one layer of paper, she told them to stop and see packed the rest of the dishes in the kitchen. The attached picture is of some of the dishes they packed. We are also finding things we had clearly labeled do not pack in boxes that they packed, with the labels still on them. When we let the "Dad" know about some of the problems, his answer was that some of the packers he brought to our house we in training, but there was no one there to train them. I guess, he expected us to train them. And they do not care at all about customer service. They are the worst, hire anyone else beside them.

Arranged for moving help through U-Haul and chose Always Ready to Rock. Great Choice! Needed local…read moreload and unload service. They were proactive in setting up a mutually convenient time for arrival and were there as scheduled. I rented the truck, showed them what needed to go. And they took charge. Professional and friendly, they were a pleasure to work with and will highly recommend them to any who ask.

We needed short notice help loading a Uhaul truck and Always Ready to Rock came to the rescue. They…read morewere very professional, efficient and friendly. They made the move so much easier. We drove across the country and nothing in that truck moved, it was loaded perfectly. I cannot recommend these guys enough. Definitely worth the hire.

This service was incredibly easy to schedule for a thousand-mile move. I was nervous and wanted to…read morehear speak to a human even though I arranged it online. The customer service rep was very patient and informative and provided a great experience. All of my items arrived safely as expected and I'm happy about that. On the contrary, I was very frustrated about not having any communication about timing. During a move, it is very difficult to commit an entire day wondering about when your items will be picked up of dropped off. I believe the time windows can be more specific. I would recommend this service.

Great experience using this service to move my mom from Texas to Michigan! Communication was great…read more Staff were professional and went above and beyond in stopping by to unlock the container when we forgot to add items. Highly recommend using them for your moving needs!

Joe Jr. and Andrew were very helpful and reasonably priced. I would recommend…read more I was able to schedule last minute when I saw the weather was good. Thank you Joe.

Would give it zero stars if I could…read more.. Absolutely would not recommend Joe's Movers after this experience. If not for the experience itself but the lack of transparency, respect and urgency towards their customers. I booked Joe's Movers through Facebook Messenger on July 5, at 1438. I explained to whomever runs the page that I needed Movers for about 2 hours in order to load a 22ft. Penske truck on base at Dyess Air Force Base. My husband just had a hernia repair and is on a lifting restriction and was unable to help. I wanted to book these Movers so my dad who traveled 23 hours didn't have to break his back moving boxes after he traveled so hard to help us move. He successfully booked us for 2 hours on July 24th at 9 am. He assured me on many occasions that his people have been on base before without a problem and that they would be willing to meet me at the Dyess VCC for a visitors pass. With that being said, for those who don't know military families are OFTEN on tight moving schedules and plan their moves wildly in advance to accommodate a certain number of travel days. The first red flag should have been zero confirmation the night before. I reached back out to said Facebook page and asked for confirmation morning of that we still had Movers. I received a call from who I assume to be Joe stating that he found out a few days prior that he had a gentleman lose his id and could no longer get on base. He also mentioned he had a few people quit and he himself was out of town. He only had one mover for us and was having issues finding anymore. He understood my frustration and even though it was crappy we were willing to work with it in exchange for a drop in price. I was told that the one guy would come and meet at the VCC like planned. I waited at the VCC with no responses to multiple texts, fb messages and a call. Joe called back and let me know that even though he was already late our mover was picking up a uhaul for the next move, dollys, and a company vehicle. I explained to Joe I was very frustrated about the fact we booked them at 9 am and it was close to 10:00 I explained that we were on a tight schedule as cleaners were to be coming at 12. Joe showed zero sympathy, urgency or understanding in the matter and shoved it off as being one of those days. I understand that matra but try being the military couple far from home, on a moving schedule, standing in front of a 22 ft truck you have tp fill yourself as your movers backed out. Joe's movers never called, he never showed up and Joe left my text messages on read knowing exactly I'm sure the limbo situation they left us in. Do not expect reliability or communication from this company. Deeply disappointed in the whole experience and not even as much of an explanation from the company.

Showed up on time and got the job done perfectly. Very friendly and helpful ! I'll definitely be…read moreback when I am in need of help moving furniture again

From the owner: Our services include:…read more - Local Moving: Whether you’re moving down the street or to a neighboring town, we ensure a smooth transition, handling everything from packing to unpacking. - Long-Distance Moving: Moving across the state or country? Our long-distance services are designed for efficiency and stress-free coordination. - Packing Services: Don’t have time to pack? Let us take care of it!

Very bad business people. Dropped my furniture, broke my couch, won't return phone calls. Stay…read moreaway!!!

I made reservations several weeks ahead of the needed date. Several follow up phone calls were…read moremade. I was contacted the morning of the reserved day to confirm the guys time of arrival. To our misfortune and disappointment, no one arrived. No one responded to my phone calls or texts. Fortunately we were able to complete the move ourselves but if we were physically unable to do so it would have not been good. I would not recommend this company although I tried to give them the benefit of doubt.