This is the message that I sent owner of company, this morning (August 2024). I chose to use the…read morecleaning services and trash removal service, that Big Country Movers offers, after they moved us. "You have kept your word, and done exactly what you said you would do, at every step of this move. For this, I am so grateful. Y'all have been completely dependable. You have a great company going, because of this." We used Big Country Movers for moving, cleaning of townhouse, and debris removal between Aug 3rd and Aug 30, 2024 for an across town move.

I would not recommend this moving company to my worst enemy…read more My husband and I are both teachers relocating from Abilene to Frisco. We hired Big Country Movers to load our U-Haul. I called around to different area moving companies because we needed a team who would have the equipment to move and secure large appliances and furniture (refrigerator, washer/dryer, sectional sofa, dining table, etc.). I was explicit about these needs on the phone when I called BCM the first time. I specifically asked, "Will the movers have a dolly?" and explained what needed to be loaded. The man I spoke to assured me that they would: "Oh of course, of course. We are full-service, professional movers. We will arrive with a dolly and all the equipment needed." Also, I should mention that I hired a four-person team. Only three of them did any work. The fourth, as I mentioned, referred to himself as a "supervisor" and he had a clipboard. On the day of the move, a tiny car pulled up at 12:06 (our window was 8-12) and four guys got out, no dolly in sight. My husband and I immediately asked them about this, as there was no way to load the large items without one and we had specifically requested one. (Also, who ever heard of professional movers arriving to a job with no dolly?) The supervisor said "oh yeah, well its being used at another job right now, it won't be ready for an hour. Someone will go pick it up then." So for the first hour the movers had no dolly. And then one of them had to leave to go pick it up and drive it back to us. The remaining two guys loaded boxes while waiting, which does not take long. Especially since they gave no attention to how the boxes were loaded. Many of our fragile items were loaded on the bottom, and the boxes were not braced. They literally stacked them in leaning towers with things like china and dishes on the bottom (boxes were labeled FRAGILE, DISHES) and heavy boxes of books on top of them. Oh, I should mention they loaded our dresser VERTICALLY AND ON ITS SIDE (please see photo--in this photo you can also see one of the towers of boxes). Our couch was wedged in diagonally. I regret not taking a picture because it was truly something to behold. We purchased a stack of 12 furniture pads, NONE of which were used. The movers who unloaded the truck found all of them shoved in a corner in the back of the U-Haul. Literally, wadded up and shoved into the back. All of our furniture was scratched and damaged. Every single piece. They were not wrapped (with the exception of the drawers on the sideways dresser), and again, the furniture pads were not used. The company who unloaded us (The Move Pros--they were awesome) were appalled at the way the truck was loaded. The first thing they said was "I hope you didn't pay someone to do this". They actually encouraged us to contact BCM about their horrific loading job. When we called BCM to tell them this, they said it was our fault for moving "so far". As if us moving 3 hours away (yeah, not that far) somehow retroactively caused them to load the truck poorly and prevented them from using furniture pads or wrapping our solid wood dining room table. When we questioned them about clearly marked fragile, lightweight items like dishes being packed UNDERNEATH heavy boxes of books, the guy literally said "let me explain how boxes work". I should mention that they first time I called, when the owner wasn't on the call, the supervisor admitted that the job was "trash"--yes, he used that term, and said there was no excuse for the way the truck was loaded. He suddenly changed his tune when the owner was on the phone and they spent 20+ minutes blaming us for how the truck was loaded. Even going so far as to say that we should have "made suggestions" if we didn't want it loaded that way. I know I said I wouldn't recommend this company to my worst enemy, but if a masked marauder ever murders my entire family I will exact revenge by recommending Big Country Movers for his next move.

If I could give 0 stars I would. This was the worst customer service I have ever seen in my life…read more They showed up an hour and a half late after we had already moved almost everything. They worked for exactly 15 minutes and still charged 155 dollars. NEVER use this place they are so unprofessional and rude.

I called to make my appointment at 1 a month in advance, the day of they never called me. I had to…read morecall them multiple times to get them to even answer and then when they finally did they said they wouldn't be able to be there until 2. The guy on the phone was very rude and told me there wasn't anything he could do for me. I had nobody to help move my stuff down the stairs. Do not use this place if you want them to show up.

This is our second move with Cherry Family Movers. They are…read moregreat!!!!!! Very professional, very kind. We will be be calling Cherry Family Movers for our next move.

I have moved many times, including overseas more than once, and know the professionalism required…read moreby moving companies. First of all, it was a long time waiting to move as we waited for the closing date on our new home to arrive, it kept being extended for reasons beyond our control. The Cherry Family Movers sent a crew who was largely inexperienced and young, although it would have been far better for the older of them to have been in charge. The younger one was the boss's son, and therefore, brash and careless. Many items were broken during the move, including the door at our old home in Abilene. In our new home, the hearth, was nicked, and the original refinished wood floor scratched in the living room of our new home. We would have provided dinner for the crew, but the boss's son disallowed that, and they did not have any breaks, other than water provided to them by us. We had a freezer top damaged, and gave the benefit of the doubt, as it was the first item, The struts on the hutch were damaged, because they did not remove the hutch from the buffet prior to moving it. Antique collectors items, snow globes, and figurines were broken, because they did not take the time to wrap them. Also, some items we have looked for in scavenger hunt style, because the remotes and cords were separated from the TV and bolts, separated from items that we needed to put together. The cost for the move was $3110 from Abilene to the Plainview area. Give the crew proper training and teach them how to pack and label correctly. Least of all provide an inventory sheet for damage control, and give the moving crew proper breaks to hydrate and eat. Surprisingly, the piano didn't fall like Jenga pieces. Lastly, many items were left behind, and yes, my husband will go back and retrieve them, including tools and flatware. Update: Not going to get into a flaming war. But, please do give ojos azul the shift leader position. I hope that things improve for all. Oh, and where oh where are the Firesticks?

This service was incredibly easy to schedule for a thousand-mile move. I was nervous and wanted to…read morehear speak to a human even though I arranged it online. The customer service rep was very patient and informative and provided a great experience. All of my items arrived safely as expected and I'm happy about that. On the contrary, I was very frustrated about not having any communication about timing. During a move, it is very difficult to commit an entire day wondering about when your items will be picked up of dropped off. I believe the time windows can be more specific. I would recommend this service.

Great experience using this service to move my mom from Texas to Michigan! Communication was great…read more Staff were professional and went above and beyond in stopping by to unlock the container when we forgot to add items. Highly recommend using them for your moving needs!

Joe Jr. and Andrew were very helpful and reasonably priced. I would recommend…read more I was able to schedule last minute when I saw the weather was good. Thank you Joe.

I used Joe and his guys to move four hours away and put it all into storage. They did an awesome…read morejob packing and unloading. I would use again and recommend anyone.