Don't ever buy a car from here, 1- when i went to buy the…read morecar there where mug in the trunk 2-there was no original key and they didn't mention until the purchase 3- I bought the car at daylight I didn't realize rear right taillight was not working correctly ( they didn't tell me that problems 4- second day my car's sound system stoped working 5- they give you empty tank and try to screw you over every penny

This place is a scam. You tell them what car you want and they come back with a completely…read moredifferent one. They become unresponsive when you say no. Give us this, give us that (this and that being documents so that they can run your credit a million times) yet they never can deliver. I'm taking my business elsewhere and filing a complaint with the Better Business Bureau. Rafa and Andrea - you are on notice!

I am updating my original review to reflect the full experience I had with Luna Car Center…read more My experience on 6/3/26-6/4/26 initially started very positively. From the first contact, Sam was courteous, friendly, and professional. I came in to test drive two vehicles we had seen online and ultimately decided to purchase one. Because we secured our own financing beforehand, the sales process was efficient and stress-free. Hamza, the Sales & Finance Manager, was also great to work with. During the test drive with Sam, I pointed out several warning notifications that were illuminated, including a tire pressure monitor malfunction, brake fluid warning, engine oil notification, and vehicle service indicators. I specifically asked whether these were simply sensor reset issues or if the vehicle required service, and whether the dealership would address them prior to purchase. I was assured the items would be handled by the service department, and I was later informed before the purchase that everything had been taken care of. Unfortunately, on the drive home, the same warning notifications reappeared. When I reached out to Sam seeking clarification about what work had been performed, communication fell short of my expectations. My concern was never about returning the vehicle or disputing the sale--I simply wanted transparency regarding the condition of the vehicle and any services that had been completed. After my review was posted, Hamza, the Sales & Finance Manager contacted me and asked for an opportunity to address my concerns. Although we had considered having the vehicle serviced elsewhere, we agreed to give Luna Car Center the chance to make things right. Hamza put us in contact with Abdul, the Service Manager, and we coordinated a date to bring the vehicle back in. I am pleased to say that management followed through. They acknowledged the communication issues, took responsibility for addressing my concerns, and worked with us to coordinate a resolution. On 6/19/26, we brought the vehicle in, and the dealership completed the necessary repairs and returned it to us without issue. Abdul the service manager reviewed the completed work with us and showed that the warning notifications had been addressed. Management was responsive and committed to resolving the situation. I believe reviews should reflect the entire customer experience, both positive and negative. While I was initially disappointed by the lack of communication after the sale, I appreciate that Luna Car Center ultimately stood behind its customer service, addressed my concerns, and worked to reach a satisfactory resolution. For that reason, I am updating my review to reflect the final outcome and updating my review from 3 stars to 5 stars. We appreciate Hamza's efforts to resolve the matter and Luna Car Center's commitment to customer satisfaction and following through.

Worst experience ever! Do not let these guys work on your…read morevehicle! They would not release my vehicle, damaged everything in my car! They are horrible people! They tried attacking me and my family, police had to be dispatched to get my vehicle back and they still didn't want me to get my car. Even had the audacity to say they were not going to warranty the work. They are aggressive and very rude. Unprofessional!

dont trust the service people!!! they damaged my finace's car while it was there! and no one called…read moreto let us know they damaged our vehicle!!!!! they have no respect towards their customer, they won't fix everything!! already reported this business to better buro and to the austin dmv!!! dont but shit from them and dont trust them!!!

BE AWARE OF THE CONTRACTS YOU SIGN! They bind you to a contract with faulty vehicles and horrible…read morewarranties that make you come out of pocket more so than helping. They take advantage of first time buyers just to acquire the sales they need and ultimately damage your credit. Went in last year to service for a fix, wasn't properly fixed the first time and had to waste time and effort and money since it wasn't under warranty just for them to still not get it right by the next pick up , a year later and the same problem has occurred and the same fix and cost to be repaid. The staff is HORRIBLE was completely belittled on the phone with CNAC who supply's the loan by not just my account manager but they're boss ! 0/10 would not recommend to even my enemies. Please so not support this company unless you'd like to pay $1,000's in fixes and interest !

Thank you triple b autoplex for putting me in a nice car I'll be back to get another vehicle from…read morethese guys there service was great

Do not ever buy a car from this place. It is entirely a joke. Starting from their spokespeople to…read moretheir lying "finance manager". That guy is one big liar and they will never work on your behalf. They will take your down payment and they will tell you you drove off lot with a perfectly running car after the engine strats burning up. These people are snakes and should not be allowed to do buisness anymore. Stay away is all i have to say.