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    The Motorcoach Store

    4.5 (15 reviews)
    Closed 8:30 am - 5:00 pm
    Updated 2 months ago

    Services - The Motorcoach Store

    RV repair

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    In today's society, everyone promises great customer service, but most fall very short. I just purchased a 2019 Winnebago Horizon 42Q and had the most exceptional experience. The Motorcoach Store in Bradenton, FL provided the best customer service and hospitality we have ever experienced. From my 1st text conversation with the owner Bradley Twait, I knew we were in good hands. When we arrived in Florida to pick it up on Dec 4th, we were picked up at the airport in an elegant executive conversion van, wow! Our coach was detailed and looked fantastic. We were introduced to Bobby who is Service Manager for the store. He explained that during their extensive PDI and service process an issue with a slide motor had developed. The correct remedy was to order a new slide motor unit. He was waiting to hear back from the manufacturer and hoped it would be in the following day. We then spent the remainder afternoon with Richie who did a very comprehensive walk through. He went system by system, starting outside and working our way inside the coach. We have owned class A Motorhomes in the past, but this is our first diesel pusher. That being said there are many differences and lots to learn. They offered to lend us a vehicle while we were there, I was shocked when they pulled up a new GMC pick up and handed us the keys. We went out to a nice dinner and came back exhausted from the flights in to Florida. One side of our sleep number air mattress had a leak. It presented itself when weight was on the bed. The next morning, I told Richie & Bobby what happened. They immediately checked and diagnosed the issue. the remedy is to replace the air bladders, they immediately ordered them. The slide manufacturer informed Bobby that the motor would not arrive until Tuesday 12/10. Unfortunately, we needed to be home in Arizona for the 10th, we had planned on leaving to drive our Coach home on the 5th to arrive before the 10th. Bradley, Kevin & Bobby offered to deliver the Coach to us at our home in Arizona at no charge, another wow moment. The entire staff go way above & beyond to ensure complete customer satisfaction. Where you buy your Coach is as important as what you buy. Honesty, Integrity, Service & Hospitality are the major components of a great buying experience. Seldom, if ever do you experience all of them simultaneously. In the past 35 years of owning motorhomes & luxury vehicles , we have had many purchase experiences. Most have ranged from neutral to very disappointing. Our most recent previous experience was with a Class C Diesel motorhome purchased new in 2023 from a big box store. It was a nightmare experience. So when I say where you buy from is very important, I mean it As we fly home to Arizona this evening, I am reflecting on the past 48 hours. Anything can experience mechanical issues, motor coaches are not exempt. How an issue is handled is what is important. The professionalism exhibited by the entire staff of The Motorcoach Store and the willingness to make it right, was beyond 5 star, it sets a new standard by which everything else will now be measured. We will excitedly await the delivery of our Coach, relaxed knowing that it will arrive with all the correct equipment with everything functioning properly. Peace of mind is priceless. If you want the best selection of Coaches in exceptional condition and an experience 2nd to none, check them out. Thank you Bradley, Kevin, Bobby, Tori, Alexis, Richie & the entire staff for all of your kindness & hospitality. It is very appreciated. Special thanks to Andrew Steel for taking time to visit and speak with us, we have watched your videos for years. You provide great, honest reviews in a format that is enjoyable to watch.

    Great but on a used very clean coach from Motorhome Store
    Whitney B.

    Brad Twait and group are first class. Personalized service is first rate. Bought our Motorhome here in Aug 2021 and are loving the coach and lifestyle.

    2013 Newmar King Aire

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    Review Highlights - The Motorcoach Store

    Tony and his service crew recently performed warranty service work on our 2018 Newmar Ventana.

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    By The Bay RV

    By The Bay RV

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    Five-Star Service from Start to Finish - Highly Recommend By the Bay RV Mobile Repairs!…read more We recently had the pleasure of working with By the Bay RV Mobile Repairs, and we cannot say enough great things about the experience. From the moment we reached out, they responded immediately, and scheduling was fast and incredibly easy--a rarity in the world of mobile RV service. Upon arrival, Jeff and his wife made an outstanding first impression. They arrived on time in a clean, beautifully branded service vehicle, and set up a professional sandwich board to signal their presence. Both wore professional uniforms, which added to our confidence in their professionalism and attention to detail. We had three separate issues, and they handled each one flawlessly. The most urgent was a sudden failure of our Solara awning on our Grand Design Toy Hauler 5th Wheel. While we were relaxing in the main salon, we heard a loud bang--the awning had snapped and separated from the end cap due to a substandard screw from the factory. Jeff immediately diagnosed the issue and performed a superior repair using proper rivets, which is what the manufacturer should have done in the first place. This wasn't just a fix--it was an upgrade in safety and quality. In addition to the awning, they resolved two other issues with equal care and expertise. We were so impressed with their knowledge, efficiency, and professionalism that we scheduled them to return and service all three of our HVAC units. It's important to note that By the Bay RV holds all the proper certifications and licenses, including insurance, propane repair certification, and a valid business license--something every RV owner should confirm before allowing any work to be done. We've attached photos of their work, their service vehicle, and the team in action to show the high standard they bring to every job. We highly recommend By the Bay RV Mobile Repairs for any and all of your RV service needs. Professional, reliable, responsive, and truly experts in their field. We wouldn't trust our rig with anyone else. -- Grand Design 5th Wheel Owner

    From the owner: On-site RV repair solutions that bring expertise directly to you, so you can stay happy in the…read moregreat outdoors. Also offering certified premier-level RV inspections for buyers and sellers! Don't buy your next RV without one!

    The Motorcoach Store - rv_dealers - Updated May 2026

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