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    The Mortgage Network

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Westerra Credit Union - Outside view of Westerra's Cherry Creek branch

    Westerra Credit Union

    (132 reviews)

    Cherry Creek, Southeast

    I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

    Two times I went into the credit union on 35th & Quebec and both times someone made a mistake, and…read moreI had to call customer service to help fix their mistakes. It was too late; they already took out my car loan payment twice! The 2nd time, anyway, don't use this credit union the employees at the credit union, customer service and technical support made mistakes, which happen, but over and over again! You can't make a payment using the app; to avoid using incompetent people, you have to go to the website!!! As you can see many many bad complaints, I just hope they discipline the employees who make mistakes repeatedly!!! More training please, possible refinance.

    The Schlichter Team - The Schlichter Team at Compass Denver: David Schlichter, Tom Pitzer, Jen Widler, and Lauren Waters.

    The Schlichter Team

    (138 reviews)

    Cherry Creek, Southeast

    First-time homebuyer here. Working with Jen was a genuinely good experience. She struck the perfect…read morebalance between being helpful and giving us space to make our own decisions. At no point did we feel pushed or rushed--she provided clear information, answered our questions, and trusted us to take the time we needed to decide what was right for us. She was also accommodating with showings, often making herself available at awkward or last-minute times so we could see homes when opportunities came up. In a competitive market, that flexibility made a big difference. She guided us through the entire buying process keeping everything organized and moving forward while making sure we understood what was happening at each step. Overall, she was professional, knowledgeable, responsive, and easy to work with. We felt supported the entire time and would recommend her to anyone looking to buy a home.

    Jen and team helped me buy a new home. I'd found a home I wanted to tour and was looking for an…read moreagent. I think it was an unusual scenario, but from finding the home on Zillow, to the sellers accepting the offer was about 4 days. There is no way I could have made that happen without Jen and team. When things moved fast, they moved fast and made it possible for me to take advantage of the opportunity. All along the way Jen made sure I had the information I needed and answered any questions I had. They also have dedicated staff coordinating a lot of the paperwork. It was super having Aramis providing a calendar of the close process, reminders, and updates.

    The Mortgage Network - mortgagebrokers - Updated August 2026

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