Dave is awesome! First time homebuyers or anyone looking for a home should contact Dave…read more He is super responsive, helpful and his whole team is FAST! They really know how important it is to make sure things are precise, accurate and quick in processes like this. I was so nerve ridden and just so anxious I wanted to throw up during the whole process honestly but this team was just on their A game the entire time so I never ran into any issues I was worrying about! Dave and his team were available by zoom, phone call, text or email anytime I needed him and as anxious as I was during this entire process - that meant everything to me! Not only did we get our first ever offer accepted on our dream home, but I got our move in date ramped up by an entire week because of this rock star team! That was amazing, great work to Dave & his team. I can't keep recommending them to our friends, coworkers, etc since it was such a great first experience. He even keeps in touch by sending us recommendations for places to visit or take our family when they come into town.

I thought Dave Cook was a good mortgage broker until I happened to work with another company on a…read moretransaction with my family. Now I know that Dave is quite likely the best mortgage broker in the universe. Behold, greatness.

I felt like my questions weren't being heard, and this guy was not very respectful at all. I would…read morenever come back here or talk to this company again.

Ghassan has now helped my family refinance three different loans and helped with the purchases of a…read moretwo homes. In both situations he was professional and helpful, answering the most mundane to the most complex questions. On the purchase of our home, we did not have a buyers agent and Ghassan was always willing to help walk us through questions we may have otherwise not been able to answer. On top of the great experience of working with Ghassan, he consistently also comes back with the lowest closing costs and best rates from any other source I checked. This saved us thousands of dollars over the life of our loans.

I've been a Westerra customer for years and years. They've been reliable, they don't charge too…read moremany fees, and their people are always pleasant. Today, I got to see how they deal with fraud. My debit card was declined twice in a row, even though I had money in my account. I called Westerra, and found out that there had been some odd charges to my card. I hadn't updated my phone number since I changed it a couple years ago. Oops. Anyway, they tried to call me, got the wrong number, and erred on the side of caution and turned my card off. Inconvenient, but it could have been much worse if someone had drained my account. I called Westerra to ask exactly what the heck had happened. The kind and patient customer service rep on the phone went over the weird charges and told me the credit union could mail a card. Then she said that if I needed money sooner, which I do, then I could go to a branch and get a new debit card printed. I went in, spoke to an equally kind and patient customer service rep inside the branch, got a card with no hassle, and filled out a dispute form. The form is with their fraud department now, and I should get my money back. Bonus: The card has a kitten on it. I'm having a bad day, being able to pick a card with a cute kitty gave me a much-needed smile.

I have an auto loan through westerra. there's an online platform to make payments, but it takes…read moresometimes 5+ days to post so that's 5 days that interest is accruing after I already paid. after several payments I realize I can go into the branch and my payment posts immediately. I didnt have the time today to go in so I decided to call and see if I could make the payment over the phone. the women on the other end verifies me 5 ways to Sunday and than gives me some information, half of it wrong. she says the interest doesn't keep accruing but I literally saw it happen and did my research. she did not listen to me and kept giving me information that wasn't relevant and finally I was just too frustrated to waste more of my time just trying to make a payment. she was so unhelpful and I really think yall need to listen to your customers to understand. I think giving your customers misinformation is really shady and the ways to make payments are deliberately convoluted and set up to make you more money off of me, for no reason. I will never work with Westerra again after these experiences and I hope to refinance and get out of this arrangement asap.

Randy Reed is an amazing Morgage Lender! I have known Randy…read moresince 2004, as he has served me in my loans. His character is based on honesty and integrity. ~Victoria R.

From the owner: Specializing in crafting tailored financing solutions for a home purchase always has diverse needs…read more– from first-time buyers, self-employed individuals, 2nd homes, or build that dream home - I'm passionate about securing your financial dreams through homeownership! I excel in guiding clients through purchasing, investment properties, and strategic mortgage planning for life's pivotal moments – be it retirement, divorce, or smart investment moves like a 1031 exchange!

We had an excellent experience with our loan process. We highly recommend Jennifer Fairfield and…read moreher team at Guaranteed Rate.

Jennifer and her team were exceptionally responsive, professional, and patient. They took time to…read moreteach us the process and make sure we were comfortable (and timely) at each step. I felt in good hands from beginning to end. We also did our home insurance through Rate, and that team was equally helpful and communicated well with the loan team.

Chae was always available. I had his direct line. He closed the purchase quickly as I had…read morerequested. His rates were competitive. He is very experienced and knowledgeable. He reacted very quickly to any of my emails or requests. I would definitely use him again.

Super responsive and best customer service around. Can't beat low rate and fees that we got!read more

First-time homebuyer here. Working with Jen was a genuinely good experience. She struck the perfect…read morebalance between being helpful and giving us space to make our own decisions. At no point did we feel pushed or rushed--she provided clear information, answered our questions, and trusted us to take the time we needed to decide what was right for us. She was also accommodating with showings, often making herself available at awkward or last-minute times so we could see homes when opportunities came up. In a competitive market, that flexibility made a big difference. She guided us through the entire buying process keeping everything organized and moving forward while making sure we understood what was happening at each step. Overall, she was professional, knowledgeable, responsive, and easy to work with. We felt supported the entire time and would recommend her to anyone looking to buy a home.

Jen was a great real estate agent, we appreciated her support and the amount of time she spent…read morehelping with our home search! She made us feel taken care of all the way through closing

I have worked with Optimum Mortgage Services twice now. The first time was back in 2014 when I…read morebought my first house. The second time was in May of 2016, when I was refinancing my house to get a lower interest rate. The mortgage broker Neal Lerner really helped me understand the concepts that people unfamiliar with real estate