Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

For any emergencies or specialists visits, I come here. A beautiful space, this hospital cares…read moreabout the community. They have inclusion and compassion for all.

Check in is done promptly…read more Dr Boyer triaged my husband(who has dementia) quickly and with good humor., X-ray done immediately She diagnosed his problem and we left with meds being filled on the spot. Excellent service and staff!

Nobody was there when we arrived, but there was no indication that they were closed. Per the online…read morehours they should have been open for several more hours. I called and was sent to voicemail, so left a voicemail. I received a text six minutes later that said only "Sorry not available. Try patient first on west st in Parole". Beyond the terse & unhelpful tone of this text, my voicemail stated explicitly that we had walked; we had no way of getting to another urgent care, especially not that far away. My main frustration is the absence of any indication that they were closed and their failure to pick up the phone, even to put me on hold.

High quality affordable care that fits with my needs and schedule…read more Thank you Dr. Freedman and team!

Dr. Freedman is an excellent doctor. He formed this practice to detangle himself from the…read morehealthcare industry and yet still provide excellent healthcare service to those in need. Essentially, you pay for the healthcare you need. This is an excellent practice for people who cannot easily afford medical insurance and are shut out of our healthcare system. For myself, I enjoy the fact that The practice is personable and accessible, and I never have a difficult time getting an appointment when I needed it. I think many more people should be considering medical practices such as evolve, yet I still do not find that many. The closest analogy is somewhere like Care first, however, Care first is less of a medical practice run by one doctor and more of a mass healthcare system. Evolve is a medical practice, with an excellent doctor, competent staff, and a pay as you go approach.

I had a great experience thank you to Tarra and Dr. BENJAMIN PETRE. I checked in online and pre…read morefilled all my Information and when I arrived they took my id and copay. I waited for about 10-15 minutes in the waiting room before being seen. There were about 10 people ahead of me so amazing timing on getting in. Once I got called tarra took me to my room immediately and got me started she asked all the right questions and had amazing bed side manner. She made sure I was taken care of and felt supported and comfortable. Dr. PETRE came in within a 5-10min time frame after I got them my X-rays he was polite laid back and ready to hear my issues and give me a potential solution. He asked me questions and broke down what my issue is in the simplest terms to make sure I was truly able to understand what was going on with my knee. He gave me two solutions and answered questions before I could ask them. Also amazing bed side manner I truly appreciate their assistance and help. The girl at the front desk I didn't get her name but she was very polite and friendly to all the patients. She made sure everyone's bad day turned good.

My experience with this office has been extremely disappointing due to the lack of professionalism,…read moreaccountability, communication, and patient follow-up. For weeks, I made multiple attempts to provide important information related to my upcoming procedure, including submitting my current medications exactly as instructed on the preparation paperwork. Despite leaving messages and following their process, I received no acknowledgment or timely response. For a medical office, this level of neglect and poor communication is unacceptable. When I finally called to follow up, instead of addressing my concerns professionally, the staff member I spoke with became defensive and combative regarding the office's failure to respond. The call ultimately ended with the phone being hung up on me. At no point was there any ownership, apology, or concern shown for the lack of patient communication. This experience has seriously impacted my confidence in this practice. Patient care does not begin and end with the procedure itself -- communication, professionalism, responsiveness, and accountability are equally important. Unfortunately, this office failed in all of those areas. I would strongly encourage anyone considering treatment here to carefully evaluate whether this is the level of patient care and professionalism they are comfortable with. Best, Ms. Perry

One of the best things of having KP as your health insurance is that if your sick and youre not…read moreclose to home, you can visit one of the urgent care facilities in the area and still pay the same co pay. I had to go the urgent care. The UC wasn't packed (pre COVID) . When you arrive you go to the receptionist they process you fast and your seen pretty fast. The first part, is when they check your vitals and ask you questions on why you are there. Next, you are taken to a exam room. The wait time, to see the treating physician wasnt that long. Maybe less than 30 minutes. However, there's staff checking on you, etc. Eventually, I was seen and the whole process was good. The physician was very thorough, professional and had good bedside manner. Give me my script and I was on my way. The on site pharmacy is a plus. At 10pm at night, this is a blessing. I didnt wait long, and they were friendly too.

This review pertains to the lab only, at the Bestgate location…read more My husband has a disability and requires support for medical appointments in order to communicate effectively. We have visited Kaiser locations in Columbia, Silver Spring, Largo, and Capitol Hill. None of the staff ever refuse our request for me to accompany my husband to facilitate the interactions, including labs in other Kaiser locations. The phlebotomist at Bestgate has been very rude and sent me out on two occasions, including this morning, 7/8/28. We informed her that he has a legal right in MD to have a support person present but she did not care. Her actions & attitude are not representing Kaiser well, or promoting successful health care interactions for patients.

I've been to this location twice in the last year. The office is always very clean. Their entire…read morestaff is very friendly and efficient. I really appreciate how quickly they get you in and out of there. I've been to several other urgent care centers in the area, all of which have been terrible experiences. Whether its overcrowded, dirty, misdiagnosis, billing errors, etc. I'd highly recommend Doctors Express to anyone!

What I wish more businesses did, was communicate. I made an appointment with AFC Urgent Care hours…read morein advance without conflict, was able to submit my medical requirements before arrival, and still arrive on time. My appointment was set for 4:30p & I was not seen for an hour+ without forthcoming communication of what the delay was for. I had to ask at least 3 times and their response was just "trying", yet I'm sure if I used that same reason as to why I was "trying" to be on time for my appointment but was an hour late, I'm sure I would've been charged for my absence. I don't appreciate my time being dismissed, especially without communication. But to address care quality once seated in a room, was fine. The staff in that regard was attentive and quick.

I almost don't want to write a review to let people know about this little secret. I know others…read moreare complaining about wait times, but we have had nothing but prompt service here at PM Pediatrics. There is an online system where you can get an appointment and maybe I've lucked out, but you can get them usually within the hour. We've been here a few times for minor issues (potential ear infections, pink eye, etc) for both of our kids. The doctors and MAs have always been nice and helpful. Yes, there is sometimes a wait but I can assure you it's much shorter than and more affordable than going to the ER. That being said, if our kids had a major need (major bleeding, broken something, etc) I would always recommend an ER especially if it's a very time sensitive issue. The decor is bright and cheery and they do a great job keeping things clean and tidy. I would definitely come back here as needed!

Great care. In and out, never missed a beat. Awesome clinicians in a great spot within Annapolis…read more Reasonable waits. Five stars.

Says on line they take walk ins. I sat and waited never…read moreseeing anyone, I asked someone from a difficult department about walk ins and she said they don't take walk ins ever

Came here to get a flu shot vs a long wait at my Dr. office. Admittedly a bit of wait here too (30…read moremin despite no one in the area but it tells you once you sign in at the Kiosk how many in front and the wait. But once in the room (which was clean and spacious) it was fairly quick. Sarah the CRNP was lovely. She's operating the clinic by herself so keep that in mind whereas a Dr. office which otherwise is has a MA to take your information. Also, this is located in the store near cosmetics/ pharmacy. FYI: they'll bill your insurance if you have and if not you pay at the pharmacy. It's a good alternative if you have something small to treat.

Thank you for making my experience such a positive one. I was in and out in under an hour, with…read moreeverything handled efficiently and professionally. Tests were run promptly, the facility was clean and well organized, and prescriptions were sent quickly with no issues. Efficient, respectful of your time, and well executed from start to finish

I was feeling rough a few weeks ago and was pretty certain I had a sinus infection, but wouldn't be…read moreable to see my doctor until almost a week later. It was a Sunday afternoon and my husband and I went to this clinic. We did not have an appointment. We were walk-ins. The clinic is Bright and well maintained, and the front desk staff and waiting room was very welcoming. We were greeted immediately upon entering and assisted in signing in. Just sign in and paperwork process is done digitally, which is very convenient. The tech that did my triage, Tyler, was very polite and professional, but also very personable. Although I did have to wait a while once I was taken back into the exam room, it was understandable, considering we were walk-ins and it was a weekend. I had a PA, a student nurse, and a nurse practitioner that all assisted me. The nurse practitioner quickly determined I had a sinus infection and wrote me a script for antibiotics. The visit went smoothly and I received the care and medication. I was hoping for. So, I'm very happy Although I did not need any of the other services they provide, it's a very well appointed clinic with the availability to do virtual screenings and such with providers that are not in the actual building. So, it is a great resource!