Patient here for quite some time. No complaints at all. Very friendly, courteous, and professional.read more

I've been to many optometrists over the years but never had such a thorough eye exam before! Dr…read more Wong was very knowledgeable and patient while addressing my concerns. Staff also went above and beyond with my glasses because my lenses had to be custom made. I'll be referring family and friends here for sure!

I've been going to the Optical Shop for many years, and the reason I keep going back is the great…read morestaff and awesome selection. Check them out! You'll be glad you did.

came to the Optical Shop on Whyte for the first time and have to mention that their staff had great…read moreknowledge, and patience. They were friendly, honest and gave me a great price for my new set of glasses. definitely recommend!!

Horrible!!! I waited 2 weeks for my appointment. The day before my appointment they called saying…read morethey double booked and " is impossible for me to be fit in. " Then asked if I can come in on my work day, to accommodate there mistake!! I made a weekend appointment, and patiently waited for it,to accommodate my schedule not their poor managerial skills. And I will not wait another 1 to 2 weeks for another weekend appointment!!! If this is any indication of customer service I dodged a bullet and will wait for a more reputable company.

I have been seeing Dr. Bjarnason for my eye exams for a number of years now. The cost of the exam…read moreincludes the retina scan which makes the cost of the exam higher than other places but I appreciate this extra scan and review of my eyes. They offer coffee, tea, and water, there's a closet for your jacket in the waiting area. The area is never half full with plenty of seats and magazines on the table while you're waiting. When I went for my last eye exam, I didn't need to wait long for the pre-exam scans. I had to wait a few minutes in the other waiting area for the Doctor but there are lots of magazines to keep me entertained. The Doctor is friendly and personable and I don't feel rushed if I have questions to ask him about my eyes and products. He will show me my scan and let me know how it looks. He walks me out to the front where I pay for my exam. They direct bill to Blue Cross which is convenient. I haven't bought glasses here and I'm not sure how the prices compare to other places but they were busy when I was there and no one was available to show me frames right away. They have a sale now that's second frame free with a purchase of a full pair until the end of the year so I have time if I decide I want to buy glasses here.

After a recommendation from a fellow Yelper, I had my eyes checked here. I was pretty long overdue…read morefor a checkup, and my previous experience with randomly selecting an optometrist had been disappointing so I was kind of nervous. I arrived 20 minutes early for my appointment, and they were able to get me in and out before my actual start time. I felt like Dr McKenzie was pretty thorough, although I still felt a little bit rushed and like I didn't have a chance to ask my usual giant pile of question that I have for basically any health care professional that I see. Still, I was pretty satisfied, and I will likely go back here again in a year.

I tried out this optometrist due to the recommendations by other yelpers and I am new to the area…read moreso I have no idea who is good and who is not. My Appointment was booked for 12:30 for a regular eye test and I was there about 11:30 as I wasn't sure if there was insurance forms etc that take forever to do, and there wasn't. It was well paced and only cost $80.00 which I think is fairly reasonable. I didn't see Dr. McKenzie but I did see Dr. Tsen. The appointment starts with some pretty interesting eye-testing games (I wondered why my previous optometrist didn't do any of this). The receptionist will run you through 3 of these games and they are fairly quick then afterward you wait a whole 2 seconds to see the optometrist and he begins with some preliminary questions then does the regular eye exam. I found Dr. Tsen to be relaxed and comfortable which helps you if you're nervous about an eye test. In the preliminary questions I explained to him that I have poor depth perception that occurred after I had gotten the pair of glasses I was wearing. So he did a test and it turns out I have really poor depth perception lol. I hope it is the glasses due to them not having an anti-reflective coating or perhaps how they made them but that will be something for me to discover in the future. Great place to go :)

Love this optometry clinic! Very welcoming and helpful staff, convenient location with plenty of…read moreparking and a great experience.

I had the privilege of having Jenna greet me, take me to have my pre exam tests. She was…read moredelightful, professional, efficient and had me at ease at once. Dr. Hayward was awesome, as usual, explaining everything as she continued with the eye exam, discussing options, and I have total confidence in her expertise. She has been my optometrist for years.

This particular eye doctor location offers several doctors, amazing receptionists and a great…read moreselection of frames. There are ample areas for support and personal consideration of frames. Our visit was in regards to a sty .....wait for it.....that just won't die. We walked in on Halloween of all days and we're pleased to get an appointment quickly. The staff were all dressed up and gave the kids a great welcome as well as helping Momma set the appointment up with great care. We waited in a private sitting area that offered a wide variety of drinks, books and television for the clients. Once called into meet with the Doctor the staff helped wrangle the kid patient with their treats and smiles before the Dr. arrived moments later. We could not have been more pleased with our check up and left with an above average understanding of what we were dealing with and a progressive plan of how to deal with it. Way to Go FYI.... we will be back!

The only reason I didn't give Total Focus 5/5 is that I went on a Sunday, so they were running…read moreabout 40min behind, which meant there were always 3-4 patients (and their friends/spouses/parents) in the small waiting area. The receptionist saw to me as quickly as she could. There were a few people who tried for walk-in appointments, so she had to politely deal with them first. The preliminary tests were all explained to me very clearly, but still done very quickly. When it was finally my turn to meet Dr. Ngo, she introduced herself and warmly welcomed me to the clinic, after apologizing for the wait. Again, each part of the exam was more thoroughly explained than at any other point in my 15+ years of wearing eyeglasses. Upon completion, she reviewed all of my results with me and asked more than once with I had any questions or needed any clarification. At no point did I feel patronized, but wholly reassured by my choice in optometrist. Plus, bonus points for accepting online bookings!

I've been to Total Focus in Kingsway for all of my eye exams. I usually see Dr. McKenzie, but last…read moretime I saw Dr. Holtz. He was really professional and pleasant, really by the book. Just the right amount of small talk and smiling, and explained everything I needed to know in a way that I could understand, and even gave me a little bit of extra insight. Dr. McKenzie is usually quite good as well. All of the equipment seems newer, clean and in good working order. The receptionists are quite nice, too. My last appointment was at 10am and I didn't have to wait. However, I've been there in the past for afternoon appointment and have had to wait a little while. Try for the morning appointments if you can as they open at 9am. They also accept walk-ins. The cost of the eye exam is $90, which is pretty high.

I picked up my new Versace glasses yesterday. They are incredible. Thank you Lenscrafters.read more

My eye doctor is in Kingsway, so I went to this LensCrafters out of sheer convenience, which is…read morerare for me as I usually shop around for good deals. My prescription had changed quite drastically so I wanted to get my new glasses ASAP. I had looked on their website ahead of time and saw that they offer 24hr service on many prescriptions. I walked in and was greeted by a young girl right away. The first thing I did was show her my prescription and ask if they would be qualified for the 24hr service. She said "Oh ya for sure, this is a pretty standard prescription." Great! I then proceeded to spend probably half an hour picking out glasses and trying them on. When I finally narrowed it down to two styles, I was directed to someone else more senior who would be able to measure my head and all of that good stuff. During that process, I again asked when they might be ready. Not until then, 40 minutes later, was I told that they were an odd prescription, would have to be special order and would take at least seven business days. Great, thanks. I'm not disagreeing with this policy or my wacky prescription at all. But I was supremely disappointed that I had spent all of that time there on the premise that I could get my glasses right away. If I would have known that they would take that long anyways, I would have shopped around at a few different stores to look at even more styles. Both of the staff members were friendly, but I would certainly hope and expect that any and all staff working at a store related to something medical would be knowledgeable about what they are selling. If you work at a glasses store, you should be able to read a prescription, no?