Absolutely disgusting! My 16 year old has allergies and because she saw a different doctor from…read moresomewhere else and not their clinic. They refuse to see her. Wow. Good to know you could be so Jaded you are threatened by Costco optical!! I am glad my child's eyesight mean a great deal less than your ego! Great move guys! Long time, St Albert resident. So disappointing. Don't look for second opinions here! They are clueless!!

Just about the most useless visit I ever had in my life. They told me since I bought my eye glasses…read morein Manitoba, they could not help me repair them whatsoever in Alberta (just moved here 6 months ago). So what they said is then "if you dont buy a new pair from us, we can't be bothered to help you". So if you move to Alberta from anywhere, you need to buy all new glasses lol. Losers.

Waited 2 weeks for my appointment for the weekend appointment, to be called before that my…read moreappointment was canceled because they double booked my appointment I made online! And offered a weekday appointment which I refused because I don't think I should loose money missing work because of your poor managerial skills. And I refuse to wait further for you to get your act together. If I could give you a negative rating I'll give you negative 6

I went to FYI in St Albert and was helped thru the process of picking out new glasses and lenses by…read moreZee. She was very professional and knowledgable in helping me with my choices. I would highly recommend her to anyone seeking top shelf service. Thanks Zee for making my visit enjoyable. Steve

Just saw a piece on Facebook about how the markup on glasses is insane- and it reminded me to come…read morehere and review. I went to West Ed Mall about 9 months ago to have my eye exam, and then took my prescription to Second Specs at the upper level ( there is two- one lower by Galaxyland as well). I went during a business day- as I had booked it off for appointments- and I would probably recommend that if you want to avoid a crowd as mentioned by others. I had a great experience. The second I began to look the staff were friendly but happy to let me browse at my leisure. They carry some brand name, as well as their own brand. I went with their own brand- and I think it was about $140.00 all in. I have very several astigmatism- which affects the lenses that I can get. So once I chose my pair the gentleman checked and yep- they had my lenses in stock. He had me sit- and took some face measurements- told me to come back in an hour. I shopped, came back in an hour and a bit and we chatted. He was happy to direct bill my glasses, and then fitted them for me! They were perfect from the moment he slid them on- which amazed me as I have a crooked nose and usually am sitting through 10 adjustments in those fancy optical shops. I agree with the one reviewer that I can see glue in the corner of my frame however going onto a Year and it has made no difference and never come apart. The lenses are great and no problems with the coating- which usually happens to me! If you are sick of the jacked up prices - try here- great service and trust me nothing to lose!

Located in a strip mall. I found the staff helpful. Large selection of budget frames. Prices are…read morebetter than most. They Fill prescriptions accordingly but send to a lab so you may wait a week. They will fix any errors. Some frames are very cheap though and break or the paint chips off easily so be picky.

Everyone from front desk to the dr was very friendly , knowledgeable and quick. Always a good…read moreexperience with kids

AVOID THIS LOCATION FOR EYE WEAR…read more My optician, Maggie La, was amazing, answered all my questions, took the time to answer all of my questions, and gave me a prescription that is working. However, my experience with the front counter staff was painful. Let's start with the girl who performed the testing prior to seeing my optician struggled, tests had to be redone, and one test could not be completed, as the girl forgot to close out my file on one machine, before moving to another machine, and had to get help. This lack of understanding of the process in testing a patient was concerning. The same girl took my Walmart readers off the table, and tested them, without asking, treating them as if they were my current pair of glasses. I had to ask her to not use them for anything related to the testing being completed. I felt that the staff that were on site were unprepared to fit me for new frames and lenses, so I left and returned during the week, hoping to work with a more experienced and professional person. When I returned and selected frames and placed my order, there was no expectation of timelines for lenses and glasses to be prepared. After waiting almost 2 weeks with no reply, I called to ask where the glasses were and when they would be ready, and what my options were. When I came to pick up my glasses, the girl at the front counter could not answer simple questions relating to the glasses, what my satisfaction period is. All I got was a blank star and several shrugs, it was like the girl did not understand my question, or know the answer. I had to ask to speak with someone else, and spoke with who I believe was Alexis, based on the name on my receipt. During pick-up there was no check on fitment, just a cursory check as to how vision is with the glasses. No check of fitment, nothing as I picked up the glasses and case and left. I now am experiencing fitment issues with the glasses, they are sliding down my face and sitting lopsided, needing constant adjustment every 10-15 minutes of wear. My last question is can I go to any other Beyond Vision locations for adjustment, as I have low confidence in the staff at Oxford? April 25th Response from Alexis Dumoulin: I'm so sorry you felt your experience was not up to par, as our goal is to provide exceptional customer service. I understand it can be frustrating, especially when we do have students who are learning. We thank you for your patience and understanding with our students through this process. We will make sure to address your concerns on this. New glasses can need a couple adjustments until they fit perfect. If you would like to come see me specifically, I'd be more than happy to take care of this for you. I am a licensed optician and have been in the industry for over 10 years. Alternatively, I can book you an appointment for adjustments with our general manager at Oxford when she is in the clinic next. Thank you again for reaching out and these concerns will be addressed. Please feel free to reach out to me directly. On May 4, I replied to Alexis: HI Alexis, I would like to come in on Friday or Saturday, May 8 or 9 this coming week for an adjustment, and a review of options as the prescription is not meeting my needs. No response, 100% total ghosting from Alexis.

I had the privilege of having Jenna greet me, take me to have my pre exam tests. She was…read moredelightful, professional, efficient and had me at ease at once. Dr. Hayward was awesome, as usual, explaining everything as she continued with the eye exam, discussing options, and I have total confidence in her expertise. She has been my optometrist for years.

This particular eye doctor location offers several doctors, amazing receptionists and a great…read moreselection of frames. There are ample areas for support and personal consideration of frames. Our visit was in regards to a sty .....wait for it.....that just won't die. We walked in on Halloween of all days and we're pleased to get an appointment quickly. The staff were all dressed up and gave the kids a great welcome as well as helping Momma set the appointment up with great care. We waited in a private sitting area that offered a wide variety of drinks, books and television for the clients. Once called into meet with the Doctor the staff helped wrangle the kid patient with their treats and smiles before the Dr. arrived moments later. We could not have been more pleased with our check up and left with an above average understanding of what we were dealing with and a progressive plan of how to deal with it. Way to Go FYI.... we will be back!

An amazing experience and both my glasses and sunglasses look amazing! My vision is perfect and I…read morewill definitely be a repeat customer. Their attention to detail is reassuring, as well as their assistance with helping you choose an appropriate frame with regards to the shape of your face.

Have been going to MDO for years and they continually go above and beyond! Great product, great…read morestaff and great service.

I needed new glasses and had driven past this place a few times, so I decided to go in and check it…read moreout. I have an unusually small head (I'm only 5'2") so I often have problems finding glasses that fit me and sometimes have to buy kids sizes - so I figured a place that specialized in women might have a wider range of smaller sizes. Went in and made an appointment for a new eye check up at the same time, no problems, and then came back a week later to see the optometrist. She was super nice, very helpful and gave a lot of advice on whether to consider progressive lenses and what to look for. She also recommended some eyedrops, but unfortunately did not write the name down, so I emailed the place when I remembered later to ask what it was. They said it was probably one of two brands, which they named, but neither seemed familiar so I asked them to check when the optometrist was back in the office and confirm. It's been over a week now and they haven't replied, so unless the optometrist has gone on extended holiday, they've clearly forgotten about me - taking off a star for that :( I found the fitting helpful, it's great to have someone give dedicated 1-on-1 advice about frames and what suits, and they were happy to take a couple of photos with my top choices so I could see how they looked. I was told the glasses would take up to 10 work days to be ready, so I was pleasantly surprised to hear back after only 3 days that they were ready to pick up. I stopped by during my lunch hour to collect them however and this is where the other rating star gets lost - walked in and was completely and utterly ignored. The receptionist was nowhere to be seen, and the two ladies present were fitting other people with glasses and didn't even look at me. Even though one of them must have had to get up and buzz me in, they didn't even acknowledge my existence long enough to ask me to wait a moment. I ended up standing around for at least 5 minutes completely ignored until another customer wrapped up and then one was able to help me collect the new glasses. I returned the weekend after to ask if they could adjust the fit of one earpiece slightly, and exact same experience. No receptionist to be seen, two ladies busy fitting other clients and not a word, not even eye contact, ended up standing around completely ignored for 10 minutes without even being acknowledged or told how long the wait was. This is when I started wandering around to take a few photos of the place to add on Yelp, since apparently nobody even cared that I existed - the optometrist office side of the place was entirely deserted, I could have wandered into the examination offices and rifled through the supplies if I'd wanted to, there was nobody present and nobody paying any attention to me. Finally after a long wait another customer wrapped up and someone was free to help me - at which point she was perfectly polite and helpful to me, but again totally ignored the man who entered while she was talking to me. A few thoughts - first, the optometrist was great, I do like the fitting service, and their selection of smaller sized frames seemed fine. However, where is the receptionist? If the store is open, there should be a receptionist at the desk at all times, which means providing cover for her lunch and other breaks. If that's not possible, then ALL staff should be ready to promptly greet new customers and provide an idea of the wait time. Completely ignoring customers is a terrible experience and conveys a complete lack of interest in the customer and a lack of value for our time. The fact they've completely forgotten to answer my email emphasizes this. The customer service (or lack of) is definitely detracting from what would otherwise have been a good experience here, which is quite disappointing.

After seeing several optometrists in the city I finally found someone who is interested in taking…read morethe time to find a solution for my problem! Lauren Zaiffdeen is awesome, she definitely cares about her patients. I look forward to getting some new glasses once we figure out what I need.

So my household all had first time visits here recently during the pandemic. The staff were…read morewonderful and made my baby comfortable for a first time eye appointment! The COVID19 prevention measures were well followed including calling ahead at arrival, hand sanitizer use, and hand washing before appointments as well as mask wearing. The optometrist was great and explained the images they took of our eyes and what they were testing for throughout the appointments. I liked how quickly they were able to process insurance paperwork and was happy to be fitted for and pick out glasses. They have good inventory of styles and brands. I was quite happy with their sales on eyewear also. I am so happy that Yelp helped me choose this new clinic for our family.

Great service & staff. Staff helped me choose my glasses and took their time showing me around…read more Dr. Tarabey walked me through my eye exam and showed knowledge when answering my questions. Happy to be a customer, and highly recommend it :)

This is the nicest Eye Clinic I've ever taken my mom too. Thank you all for making her feel so…read morewelcome. I am writing this while waiting for her to finish her appointment and saw an elderly couple come out with big smiles. It's people like this that make us happy to come back. We live in Edmonton and find the drive worth it. 5 Stars all the way. :)

From the owner: See clearly and make sure your eyes are in good shape at Capital Vision Care in St. Albert. We…read moreoffer optometry services for people of all ages. Give us a call today and schedule an appointment.