Last Saturday night, my family and i phoned The Mogul to ask about booking a table for 5 people, which they said would be ok for 7.30pm. We arrived at the restaurant, just to be told that we would have to wait a couple of minutes for our table. We were shown to the corner of the room and waited, and waited and waited and so on and so on. after about half an hour of us asking to see and menu and to try and order drinks, we were finally given the menu and then there was the task of getting our drinks and then placing our order. Again finally after another 10 minutes we were give our drinks and an order was taken.
We then got our starter after another 15 minutes. Other people arrived in the restaurant after us and all were being served quiet quickly. We then tried to get the attention of the waiting staff to see where our main course was, just to be ignored on a number of occasions. A person came into the restaurant who had ordered a take away and the staff had to come back to him to ask him what he had ordered, which was not good to hear.
We then asked the staff when we were going to get our main course, as we had been waiting for 2 hours, the staff went to check and came back to tell us another 10 minutes, we were not happy and told them, so the staff went to check again and then came back with another member of staff, who was the main member of staff and who was very rude, and said that it will be another 2 minutes, but can we not see that they were busy, which we said, yes, so busy that people that had arrived after us had been served way before us, again the member of staff was very rude, at which point we got up to leave and again the member of staff told us to go, again in a very rude and unprofessional manner.
My girlfriend had been going to the restaurant for the last 15 years and was so shocked at how we were treated. I am sorry, but maybe it is how they behave, i am not sure as it was my first and very much last time that i will go there. read more