Horrible customer service!!! I get you have policies, but damn being remotely polite about such policies goes quite far. Get off the phone too! read more

I went in and was on the phone with my husband. After picking up a hat just to look at it, I was told by the lady working there that I could handle the product once I was off the phone! What in the world?! I just walked straight back out. read more

I walked inside The Missing Place, with some friends and emediatly got kicked out for looking at the hats. We did nothing wr walked in looked around for not even a minute and got sent out by the cashier. She treated us like we were 8 year olds playing tag. We were minding our own business when she walked over and asked for us to leave. Never coming back because of the rude employee. read more

I've shopped with the missing piece three times now and all times have been subpar... I can't imagine why in the world a hat shop would have a no photos policy. They have the most rude and pushy staff I've ever had the misfortune of shopping with. Walmart quality or lower hats. The cost is crazy. I spent nearly $200 the first time I went and both hats are falling apart. HONESTLY, I tried to give them a third chance when I came in last week with some friends. Immediately pulls the snarky and pompus remark to "Absolutely never touch the crown of the hat." Are you serious? Never touch the crown? In a hat shop? I can't emphasize this enough. Dont shop here. Spend you money elsewhere and get yourself some nice hats. We're in the negatives at this point with this place. 0/10 read more

I had a great visit here today (April 19th) I feel like as long as you're polite (like you should be) and follow their very simple rules (which most hat stores like these have) you'll walk out with a pleasant visit and new hats. They had a good selection of different styles and even had a small clearance section. Will definitely recommend this store to others, Michael was a pleasure. read more

Got yelled at by the woman working when I picked up a hat to look at it and try it on. I was berated by this woman and told I had to bring the hat to her before I tried it on. Not sure how I'm supposed to do that when I'm not allowed to even pick it up. I immediately walked out. I'm not spending my money anywhere that takes to it's customers like that. Not sure why anyone would want to shop here. read more

I've purchased several flat caps from this store. Not a GIANT selection but better than anywhere else in the city and better than a lot of other cities (even bigger ones) that I've visited. Prices are a bit higher than I would like, but I'm a noted cheapskate. That said, I'm thrilled the joint is here and happy to give them my money. To address the elephant in the reviews, I'm not sure what all the complaints are about. If you're a grown up, and you're there to shop, the owner is super nice and attentive. He showed me the selection, told me to try on anything I wanted, and pointed me to the mirror. I used a paper towel to wipe my forehead (it was a hot day and I walked over) then tried on 4 or 5 hats. I even took photos so I could have a friend help me decide. After I picked the one I wanted, I put the others back, paid for my hat, and was happy. If you're there to play and try on hats and take selfies and be silly then you deserve to get a talking to. Act right. read more

The employee working was not helpful and was horribly rude to both my wife and myself. While the quality is great the service is lacking. We were ready to buy a hat as we were here on vacation but decided against it due to the way we were treated. She actually said she hoped my wife's hair falls out. I forgive her for this comment as my wife has heath issues that she could not have known. I hope whatever past events that cause her that much pain one day gets worked out for her. Sending her forgiveness and love but we will not be returning. read more

Employees are so rude. Seriously don't know how this store is still in business! I've been in multiple times, no smiles, not even a hello.

This was my second visit to this haberdashery. Before returning, and now as a Yelper, I read over the recent reviews and found the business is still locally owned but is now perceived as stuffy and rude. I wanted to return to this hat shop as my husband and I were planning for an upcoming themed party. He was in need of a special hat to complete the look. The space is located inside the Crown Center shops on the second floor. The center had easy access from the attached parking garage. The floor to ceiling displays line each wall and several racks fill the interior floor creating a tight squeeze around the store. On arrival, we read over the business' guidelines. To clarify, this business is not a costume hat shop. They offer mid-range to high-end hats for both casual and special occasions. I think this type of shop, in a family-friendly mall, may often be confused with a costume hat shop. The shopkeeper, on more than one occasion, advised guests to ask her for help when trying on hats. Often after the guest had already picked up the products. It must be challenging to control this impulse behavior of trying on interesting hats. Feathery fascinator, fedoras and more are proudly on display near the front. With so many high-quality hats, there really isn't a good place to move hats out of reach. I'll admit, to do this review, I broke the store policy and snapped a few discreet images. If only to capture the range of products available through this business. Perhaps the photo policy is in place to prevent numerous selfies and damage to the hats. We approached the shopkeeper and explained our situation. My husband has a larger head and the standard hat doesn't fit. Seeking out a higher end hat, we were hopeful to find a fit. The woman listened carefully and asked what hat we were wanting. She pulled down some hats to try on and eventually suggested a fedora. The style fit the theme we were working with and the hat actually came in a size he could wear. He had several colors to choose from and once we settled on the color to purchase, the shopkeeper gave us guidance on how to keep the hat clean and care for it. Then, she wowed us by opening a small tin box to select a feather as a finishing touch for this accessory. We visited during a sale and scored a discount on the purchase, which was a pleasant surprise. We left pleased to have located a hat that would serve the purpose of our upcoming party and other events going forward. Crown Center offers validated garahe parking for weekday visits. Parking is free over the weekends. read more

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We were down there as a family walking around. Thought we would check out some hat. First walked in and was greeted with no smile. I tried to joke around with the ladies behind the counter about socks because it was a hat store. The lady didn't seem very interested and wouldn't even give me a smile at all. Not very good at selling, she was rude when she said, "I guess you didn't read the sign at the doo?" I said no and she said to asked to try on the hats. Before I could correct my children literally 5 seconds after saying that she started yelling at my kids. We looked for a moment and left. I understand store policies but that is in small lettering on the door. She was rude and I do not recommend this store because of the service. She has no business working there or owning that store if she cannot be more personable. You can find the same hat for a better price and better service somewhere else. read more

It was with a certain amount of glee and trepidation that I approached this store, having read some of the reviews of people that had a bad experience. I *love* a good experience, and found nothing of the sort reported on. But I have noticed people tend to think they can come into any store and act as they please. Do so at your own risk. Enough on that. Michael greeted me and we hit it off. I like the guy, and admitted I wasn't exactly sure what I was looking for but he dove right in and had some suggestions once I figured out what I was interested in. Oh, and points to him for knowing who Dexter Gordon is, probably one of the most famous pork pie hat wearers. If you don't know him or what that hat is, that's OK. After 30 minutes or so I picked one of my favorites and then we left for an exhibit at Union Station. 3 hours later we walk back in, I make the purchase, get a special feather for my new hat and out I go. In all, I really enjoyed this store. It's most definitely a very fine niche kind of place with people that are passionate about what they're doing. So 4 stars it is from me. I'll be returning here in the spring for something more appropriate to match the weather. Meanwhile, I'm telling some pals about this place and we all plan to return to shop some more. Hoping Michael is still there. That dude is hip. read more

Visiting daughter from out of town, looking for a wool Fedora. Found this shop on line. Observed a mask required on front door, stopped, and put mask on. Upon entry, observed, a huge selection of numerous types & styles of hats. Initially very impressed. I had no idea, there was any one inside, til I walked past the sales desk, noticed a woman on a cell phone, with a mask dangling from one ear. No greeting, or eye contact, but she was obviously connected w/this shop. A moment later, after looking at a few hats, and picking a few up for further inspection , the woman stands up, says, "in here, we don't pick hats up by the crown, we pick them up by the brim." I responded; good to know, thank you, I'll do that, if I pick another one up." A moment later, a young couple entered the shop, the lady, in a loud voice, requested, they put masks on, the startled couple, stopped, apologized, put masks on. The woman then instructed the couple to, approach her desk, and apply sanitizer to their hands. All while she still has her mask dangling from one ear. They left the location. I found a hat that I liked, but couldn't find my size, in the color I was interested in. The lady looked at some hats, displayed behind her, in the color I was looking for, but a totally different manufacturer........She seemed annoyed, at my requests, grabbing a couple of hats, while still holding a cell phone, up to her ear w/a mask dangling. I went back to the hat I was interested in, considered getting a different color. The price point was north of $150.00. The different color really wasn't a deal breaker for me. The unprofessional attitude of the woman ultimately was the reason I decided not to buy from this location. read more

You should move your store from the family friendly atmosphere. You have nice things and don't want people to touch them without being serious buyers. Then why are you in a mall type atmosphere? You have obviously lost patience and are unable to be kind in this current location. read more

What a horrible shopping experience! The salesman accosted my husband the minute he walked in, demanding his hat size. When he didn't know his exact size, and didn't know exactly what kind of hat he was looking for, the salesman dismissed him and went back to the register. I was looking at the cloches, which are never a large enough size for my head. I was correct that this one wasn't either, and my daughter asked if she could try it on. As soon as the hat gently touched her head (my hand was still on the hat), the salesman yelled out, "Don't play in the hats!" I explained that we weren't playing. We were just looking. He said, "I know she's not serious about buying." So we left the store, less than five minutes after we entered. We had been prepared to spend a decent chunk of change on a new hat for my husband, but we'll never step foot in that place again. read more

This is a hat store by the way - because the title could mean anything. I don't own hats - no wait - I own a sun hat that I bought on sale at J.Crew and never have worn it - so it doesn't really count. I don't wear hats - I guess because I think it takes balls. It's not the 40s anymore, out on the street men don't need their hats to be men anymore and women don't need their hats to be women anymore. It's become a useless accessory to some and a bold fashion choice as of late. I have my trepidations - but to hell with them - I'm going to buy a hat, a men's hat (because they get all the good hats - I'm not looking for a beret or anything). The men's hats are the best - the Stetson Gable, the wool Fedora, the 'Driving-Style Walking Hat", Porkpies, Biltmores, and Panama straw in colors beige, brown, blue, and black (a few grays and ivories). The man running the store is great! He taught me to put on a hat properly (and there is a way, apparently). I'll give you the secret: set it on top of your head without any downward pressure to try to fit it tighter - let is sit there for a moment to get the look of it - and then adjust to comfort BUT beware of forcing it out of its original shape. Wearing a hat properly means wearing its intended shape. As a woman, I'm a small in the men's hats (a medium if they don't have a small). In the women's section - it's one size fits all. The guy kept leading me over to the women's hats that looked so dated to me, like I would be playing dress up if I tried any one of them on. But the men's hats - they felt right and I still looked like myself with them on - only better. The prices are standard - they're not the cheapest of hats - like the ones you can get at a used vintage store (but vintage hats never seem to fit me right and there is only one in stock of the one I like, so I leave dissatisfied and wishing my head were smaller or larger). I found most of them, spanking new, to be between $60 - $95 and soon, when I get the balls to do it, I'm buying a men's hat. read more

The Missing Piece - This shot doesn't do it justice - all the good hats are in the back - Accessories Near Me - Kansas City, Missouri

Delightful experience!! Great conversation with Michael, he was super helpful! He is passionate, and knowledgeable about his hats! I dig this store and will definitely be back! Thanks Michael, I love my new hat!! Ps. Take a moment to read the store policy and be respectful of his inventory, and you too will have a wonderful shopping experience!! read more

Wretched experience!! Tried on one hat and made the mistake of laughing and having fun while doing it. The uptight, withered wench behind the counter stated, "We don't play here...etc, etc". We excused ourselves for shopping there. You know what else they are missing....my business. read more

I unfortunetly didn't buy a hat, but I wanted to. The staff was really friendly and let me try on as many hats as I wanted to! They had good quality looking and feeling hats, some made in Germany and Italy ! If you're looking for a hat come here. read more

The Missing Piece - Me trying on their hats, and me wearing my favorite one the beret - Accessories Near Me - Kansas City, Missouri

I had a dandy experience at the Missing Piece. Not sure what the other reviewers mean because they were kind to me. Very helpful; within minutes they had found me three good options, and I walked away spending less than I thought I would and a lot less for options that I had seen online. All in all great selection, great service, and great prices. And afterwards you can go downstairs and get a treat at any of the dozen restaurants, looking slick in your new hat. read more

I just love hats! So a store DEVOTED to hats has my total admiration. At The Missing Piece you will find both women's & men's hats. Warm toasty wool hats for fighting winter winds and beautiful light straws for shading your eyes on hot summer days. They offer both practical, utilitarian hats and off the wall outlandish hats and other than giving you some help in finding your size or something particular, the staff pretty much just steps back and lets you try them on to your heart's content. Some of the quality hats are expensive but I've found some very good sales over the times I have shopped there. And for the wide selection from which to choose, you just can't beat a visit to The Missing Piece. read more

They don't have any customer service skills. I was treated as if I didn't have enough money for a hat. The owner was very rude to me. Will never go back. read more

This store is a hidden gem and the service was great!! I needed a hat for an event and the owner went above and beyond to find what I was looking for. Just a great experience over all!! read more

I was treated very poorly in the store today. I was just in browsing and the lady working was extremely rude. I was in there not even 4 minutes and I was so underwhelmed by the customer service that I placed the hat down I was looking at and told the clerk I would be looking elsewhere. She said "that's fine." This business will not last if they treat people this way. Today is 4/30/18. read more

TERRIBLE customer service. Went in fully prepared to buy a nice hat and got scolded by the old git behind the counter as soon as I entered the store. Will NEVER visit again. read more

A great place, fantastic selection of hats for both men and women. They will also stretch hats and are quite helpful.

It's 2:30 on a Saturday afternoon. Lots of people here at Crown Center shopping, walking past the store. We're standing outside the store and a locked door, watching the clerk inside at the counter eat. There's a sign that says back in five minutes. It's been 10 just since we've been standing here. She keeps looking at us standing here waiting. Such bad business. So finally she finishes eating and goes to the back and sits down! Then gets up and let's us in. Then an older man came out. Now if there are two people there why would you sit there looking at customers waiting to get in, while you eat? read more

A great little hat shop! The man, I think he was the owner, was super friendly and helpful. We were trying on hats for what seemed like forever and not once did he lose his patience with us. He is really enthusiastic about his work and that's refreshing to see. We wound up getting an adorable women's hat (circa 1940s-50s-looking), a beanie (for the bf bc it gets cold in KC), and a scarf, all for around $50. Not bad, I say, not bad atall. read more

Great experience and I found a new friend in Michael the owner. My wife, best friend and I went to the Missing Piece to look for stylish hats that we are unable to find in our home cities. Upon entering Michael gave us a quick lesson, after picking up the first hat by the crown, on how to handle the hat's by the brim. He is extremely passionate and knowledgeable about his hats and we appreciated all the help he gave us. Yes, at first he was brash about how we handled the hats but I appreciated that because if every person handled his merchandise in a way that would cause damage he wouldn't be a very prudent businessman and certainly wouldn't be in business over 30 years. Several people entered and all Michael asked was to read the store policy before handling and trying on the hats. We purchased 10 hats the first day and came back the next day for 8 more. Hats off to you Michael. read more

If I could give this place zero stars I would! I have NEVER been treated so poorly in my life. I was completely speechless. While walking by the store me and my husband saw a hat that we both liked so we proceeded to walk in to look at it... NOT EVEN 30 seconds into being in the store the owner came over and shouted at us like we were children in front of at least 4 people telling us we couldn't touch or try on the hats all while the lady next to us had just got done trying on one. The guy probably doesn't even care enough to check his yelp reviews so save yourself the trouble and go literally ANYWHERE but this place. read more

Micheal is the man! I'm looking for the perfect newsboy hat and though he didn't have the one at the time he was all over it to locate one for me! Awesome customer service! read more

What a great store. But what really makes this store fantastic is the owner Micheal. He helped me pick out a hat, was very kind, and made this a very pleasant experience. I love my new hat and will absolutely be going back! I highly recommend The Missing Piece. read more

This is a terrible place, never had a good experience here. The couple that run the store are extremely poor in customer service, and will try to force their opinions on you, despite minimal knowledge of hats. I have been in this store on 3 occasions. On the first occasion it was on the last 2 visits I realized how nasty these folks were. If you are straight you will probably get along with them, otherwise keep walking and go elsewhere. On my second visit, I found a lovely hat. I am a drag performer so I asked to try on a lady's hat. The guy behind the counter flipped out on me, saying I wasn't to try on a hat designed for a lady. Tonight my boyfriend and I attempted to go in twice, and the lady behind the counter all but pushed us out of the store. Don't want my money, I'm more than pleased to go elsewhere. read more

I had one of the most rewarding retail experiences of my life last night. I wanted to find a really great hat and had my mind set on a cabby style men's hat. I found this wonderful store and met the greatest folks ever! I tried on many styles and had a great time. I bought a pork pie hat with a small brim. They call it a Stingy Pork Pie and I am so happy. It looks great and I love it. It was put in a hat box and tied up to go and I feel like a million dollars. You have to go to this store and let's bring hats back into fashion! read more

I was at this store and one of the workers slapped my hand while I was picking up a hat then I dropped it and the worker said DONT DROP THE HATS. This worker needs to chill out. I will never be buying a hat from this establishment ever again read more