This is a follow up to my earlier review. I stopped in to see the manager. She is a kind, caring…read morewoman and really does understand "customer service". She is going to use my story as a tool in helping staff understand customer perception, I think things will improve there, I am willing to be open to their growth in this area and remain a customer.

I recently had a very pleasant experience at the Charodn branch. My husband and I have been banking…read morehere with our business needs for as long as we've lived in the county. I've recently left my position within his company as the payroll and bookkeeping lead, and my departure was seemless thanks to the young ladies at this branch and the one closest to our Mentor office. I can't recall her name, but there is a young lady that helped my husband who is hard of hearing due to medical issues in the past. She was very deliberate in her communication, repeated things as necessary, and was efficient and quick so he could get off his shaky legs. I believe she may have had hair of two colors, but he mostly remembered her smile.

All of the staff at this bank are the most helpful and kind! They are always professional and…read moreright on the ball!

I have always found everyone very helpful, accommodating, and kind at the Chardon Ohio branch…read more Glad they are my hometown branch!

I started banking with this bank about a year ago. they are the worst. They charge $37 for…read moreoverdraft plus $12 overdraft. I have never had such an experience. I deposited into the ATM one evening, a dirct deposit went in at midnight the same night and a check came in. I was than charged this outragious amount. I will be closing my account.

This bank closes at noon on Saturday. Yelp is wrong which is not uncommon for them. I am not sure…read morehow dsta is updated but it needs to improve.