I had a great experience opening a business checking account. Ian was professional and engaging and…read moremade it a very easy process

Went into the plaza blvd. Chase branch with an account issue not expecting much. I was on my lunch…read morebreak. I honestly didn't expect much when walked in the door but was instantly helped by a teller. The personal banker greeted me with in 2 mins. He listened and understood my issue. He quickly checked my account and knew how to deal with what had occurred. I had an unusual fraud issue but he treated me with respect and was empathetic. He was able to fix the issue with no run around or throwing any fees what so ever. I was probably there a total of 15 minutes. I have never left a review for anything, but I but felt like had to mention this experience. I went in upset and anxious, and i left feeling relieved and most important my account issue fixed. I recommend anyone that ever needs to deal a personal banker to deal with this branch and this young man. (Not sure if i should put names on here.)

After a death in the famiky we went to change names on accounts and all went quickly and smoothly…read more It helped relive stress.

Not the best location, but everyone there is so friendly and takes the time to talk to you and…read moreexplain things to you. They also had the best CD rates that I could find. I switched to Huntington after being a long time chase customer

Professional, secure, friendly. As with all Cleveland banks, policies vary for interest on…read moreaccounts, annual fees, fees for off-bank transactions, etc. Make a spreadsheet and compare features of the top ten banks listed and make your choice. All things considered, I'm happy with Chase

New building but they got rid of all the drive-thru tellers. You have to park, and get out of your…read morecar now and go inside. Definitely less efficient. And more difficult for handicapped individuals. I will go out of my way to go to another Chase bank.

I found a service charge of $95 on my statement. Called the Willoughby branch, the phone just rang,…read morenobody answered. Called corporate, found out it was the charge to send a domestic wire! It is advertised as $25 service, but they charged me $95! This is not a serious bank, run, don't walk away!

The only manager at this branch is just awful. Whenever I go in here, the tellers are amazing and…read moreso are the bankers. But they all seem so unhappy working here. I don't know if it's the branch or the bank altogether that makes them unhappy being there. But from personal experience, the manager should NOT be management. It seems like everyone there likes their job but hates their boss. Apparently she's useless when it comes to helping employees and even worse, customers. I've closed my account because of this branch, and by that, I mean management. HIGHER UP'S!! Pay attention to the management you place in your branches. You have amazing employees who are willing to walk out because of crappy managers.

I stopped by the Willoughby location late in the day to open a savings account, without an…read moreappointment, hoping someone might be able to help. The manager kindly welcomed me into his office and assisted me through the process, even though it extended past his usual leaving time. He remained calm, professional, and courteous throughout. I truly appreciate the patience and dedication shown by him and another associate who stayed late on a Friday to ensure everything was completed. Thank you, Willoughby US Team!

They had a number of hoops I needed to jump through before I could open a business checking account…read morewith them. I said thank you and drove a couple miles up the road and opened a business checking account with Chase within an hour

Formal Complaint and Consumer Alert - Firefighters Community Credit Union (Cleveland, OH)…read moreFrom: Sharon Forrest, Member To: Firefighters Community Credit Union - Corporate Office Date: July 1, 2025 RE: Unauthorized Account Activity, Improper Fund Seizure, and Potential Consumer Law Violations I am a member of Firefighters Community Credit Union (FCCU) and I am writing to formally express my outrage at the unethical, deceptive, and potentially unlawful actions that have occurred with my accounts. What has happened to me is not just poor service -- it borders on financial abuse and demands immediate attention and accountability. What Happened: I was enrolled in overdraft protection through my FCCU checking account, allowing an overdraft up to $500. After withdrawing within that limit, a glitch in your system allowed ACH transactions to exceed that limit, overdrafting my account to nearly $800. This is not my error -- it is a system failure on your end. At the time, I had $625 in my savings account set aside for essential living expenses: food, electric, and water. Without my knowledge or permission, FCCU seized the entire balance, leaving me and my family without food or utilities for over a month. This action was taken without prior written notice, in violation of standard financial protocols and possibly federal regulations. Then, FCCU: Closed my checking account without notice, leaving me only with a savings account. Transferred the remaining overdraft ($80) into the savings account, again without my consent or any communication. Removed access to an active holiday loan account I still owe approximately $525 on. I cannot track this loan, view payment history, or get any clarity on the account status -- which appears intentionally misleading and obstructive. Legal & Regulatory Concerns: Unauthorized Transfers / Set-Offs Under the Electronic Fund Transfer Act (EFTA) and Regulation E, financial institutions must obtain authorization before debiting or transferring funds from a consumer's account -- especially from a savings account not designated for overdraft coverage. FCCU's actions may constitute a violation of federal law. Truth in Savings Act (TISA) The failure to properly disclose changes to my account status (closure of checking, movement of funds, hidden loan account) may violate the Truth in Savings Act, which mandates transparency in how financial institutions handle deposits, fees, and account structure. Fair Credit Billing Act (FCBA) The erasure of my holiday loan account while still holding me liable for the balance -- without access to a ledger or means to manage repayment -- may qualify as unfair billing or fraudulent accounting practice. Breach of Contract & Fiduciary Duty FCCU failed to communicate any of these actions in writing or verbally, despite my status as a member. As a credit union, you are expected to act in the best interests of your members. These actions amount to a breach of trust, poor ethics, and a complete disregard for financial hardship and transparency. Demands and Next Steps: Immediate written explanation of all transactions, including the overdraft breakdown, seizure of savings, account closures, and loan status. Restoration of access and visibility to my holiday loan account. A formal investigation into how FCCU's systems and staff failed to prevent this overdraft error and handled it with financial hostility. Refund or credit for funds that were taken in violation of EFTA guidelines. Filing Complaints With: National Credit Union Administration (NCUA) Consumer Financial Protection Bureau (CFPB) Ohio Attorney General's Office - Consumer Protection Division Federal Trade Commission (FTC) Better Business Bureau (BBB) This review will be publicly posted and shared across multiple consumer advocacy platforms. I will also be consulting legal counsel to determine whether a civil lawsuit is appropriate. To any current or potential members: Be warned. If FCCU can take your savings, close your accounts, and hide your loan information -- they will. This credit union has shown me zero accountability, zero compassion, and a total disregard for consumer protection laws. Sincerely, Sharon Forrest Cleveland, Ohio forrestsharon4@gmail.com 440-494-3325

I had good experiences with FFCCU until last week. They are partners with my credit union in VA and…read moreI made a deposit at the ATM. Two hundred dollar bills. One of them was withdrawn the following day. I called and they said it was flagged because it looked counterfeit. I asked if I could have the $100 bill back but rep said since it was not my bank, they couldn't return it. She said they wouldn't be able to find that particular $100 bill. I said you definitely could since you must have put it aside, since it looked counterfeit. I figured they would be notifying the police. She said I would have to work with my credit union. So I had to sign a notarized affidavit and have it notarized online, which cost $25. I should also add that I called FFCCU twice and the second caller didn't know anything about it being flagged. Disappointed, exasperated and out $25. Hope my $100 is returned.

shopping to refinance my home and I did extensive research using all the provided online tools of…read morethis company and their competitors. I came to the conclusion that their online offering was best suited for my needs so I called to speak to one of their "Loan Officers". After going through their schtick for 45 minutes i was finally given the numbers I could compare to their online tools and it was more than double! They then tried to explain I did the online tools incorrectly so I asked them to walk it through with me. Right off they disclosed cashed out percent was more than the advertised one, even thought their tool asks if this is a cash out loan. Then they said the calculator was was not accounting for the cash out and that taking 20% more in cash resorts to an 105% increase in the monthly payment. I guess the on premise loan officer developed a new form of math. Third Federal Do better or close your doors!

Worst customer service EVER! Our HELOC has been in the works for almost 2 months now! Ridiculous,…read morelooks as though we will be going elsewhere. Very disappointed

If I could give zero stars to this location I would. I entered to get a cashier check for a large…read moresum of money in my checking account and the teller was THE RUDEST person I've ever met. Instantly said "I cant do this!" And her manager said she could.. then I asked her a question and she treated me like I was an idiot. I asked to work with someone else and the manager didn't even step up to help!!! I took my ID and walked out. I have NEVER been treated this way. I'm taking all My money out of 5/3 today.

I called the RM of 5/3 to complain about a CSR, whom I believe is the Lead Teller…read more The complaint stems from an incident whereby I did business banking just before closing due to a chaotic day. When my assistant went to do the banking on a subsequent day, the CSR, said, "Thank you for not bringing deposits at closing like the other lady did. That was just inconsiderate!" As a personal 5/3 banking customer for over 10 years & w/two adult children who are also banking customers, I was offended & appalled by her tactless comment that she should've kept to herself. She's condescending and I know she doesn't value My business. I called the Regional Manager to voice my complaint (all I was expecting was an apology). He apparently did nothing about it because a week later, same CSR said to my Assistant, "Thanks again for not coming in at closing" I'm in the process of removing my business from 5/3 Bank completely.