This Chase Bank is a brand new location, state of the art facility and exciting! The interior is…read morebeautiful for a bank! A lot of blue accents, with a very lake vibe and it was also reminiscent of the blue colored Chase Bank logo. It's in the same location of the former 5/3 Bank, to avoid confusion. The front of the building faces Lakeshore Blvd. with a nice lake view. I went there recently and worked with banker Diana for my financial needs. She was professional, personable and patient. She answered all my questions and got the results I was looking for. The entire staff was very friendly and accommodating. I might also add that this particular location does not have an auto teller, you have to go into the building for transactions other than using the ATM and night deposits. I was told that they took the tubes away for the tellers during the renovation. I'm sure it's for safety reasons as well. I've been with Chase Bank for years now and wouldn't hesitate to recommend them, specifically at this location.

Jessica Wilson was amazing!! She helped my wife and I purchase our leased vehicle at a time when…read moreeveryone else gave me the runaround. She called, emailed when she said she would and made sure everything was right. She even had another great Cardinal employee Brett Sandy help as he is located near me for paperwork. I can't say enough good things about her and highly recommend her. Thank you!!

Bankers here are always so friendly! Fast and efficient as well. There is usually no wait through…read morethe drive through or if there is, it is always a very short wait. No complaints!

After a death in the famiky we went to change names on accounts and all went quickly and smoothly…read more It helped relive stress.

Not the best location, but everyone there is so friendly and takes the time to talk to you and…read moreexplain things to you. They also had the best CD rates that I could find. I switched to Huntington after being a long time chase customer

I believe this lady's name is Donna, she is the head teller. I have never and I mean never seen…read morethis lady help one person. Every time I go to the bank her sign reads closed. I've been there when they were busy and she refuses to open up. She gives the bank a bad name.

Professional, secure, friendly. As with all Cleveland banks, policies vary for interest on…read moreaccounts, annual fees, fees for off-bank transactions, etc. Make a spreadsheet and compare features of the top ten banks listed and make your choice. All things considered, I'm happy with Chase

I couldn't be more impressed. Brandon was great and very personable in helping me set up a new…read morechecking and savings account. He even gave advice on saving to purchase a house. Seriously so happy I made the switch!