Well this story starts 9/19/25 I went to the bank to deposit some funds I received for my finance'…read more I was told to deposit the funds they will sit for a few days and I can come back to retrieve my funds. Ok no problem however when I go back Tuesday after the funds cleared the Branch Manager Tamira Bacon was in! She asked me for a few more documents to ensure I had all rights to deposit the funds! I even presented her with the POA. She told me she will call me in 30-60 minutes that was at 11am around 1pm I called her, she then proceeded to tell me that she have someone else looking at the paperwork and they should be done by 4pm. 4pm came and went still no returned call! I let it go till Friday! I go in earlier in the day she still telling me lies because EVERYTIME I spoke with the Customer Service line they continued to tell me Tamira Bacon is holding my funds then I come to find out she put a restriction on my account by Saturday 10/4/25 my account has been closed for no valid reason! They are still holding my finance' funds! This has been a horrendous experience I've been a Chase customer for years never had a problem now because of the amount of the funds all this extra mess has occurred! If anyone knows what else I can do or need more info please reach out to me! I need help

Never had any problems in my 6 years with Chase bank. Always friendly faces. The Covid safety…read moremeasures are reasonable. The staff is always willing to help me get what I need.

I cannot tell you how grateful I am for Jason Clute because today he understood my concerns…read morecompletely and solved the complicated issue I was having and couldn't resolve on the phone. Long story short, there was a fraud hold placed on my account that shouldn't have existed and he was able to figure out where, why, how and expressed the situation to the correct department to get the hold removed. I won't go into all the details of why it was more challenging, but the vendor was in another country so it got super weird. FINAL POINT: this guy is a hero for me! Thank you to Dollar Bank for having such a comprehensive banking manager who understood my situation perfectly. He even brought up other solutions for my banking needs while I was here! Thank you JASON!!!

One of the gentlemen in the cubicles (tall & balding) I think his name may have been john, was…read moreextremely rude and I genuinely think he needs to take a couple classes on anger management or even just simple customer service. he was AWFUL! literally was having such a good day and after speaking to him... just sad. Was simply trying to cash & transfer a check over to me and everything he said was just yuck! Honestly think I'm going to close my account just because of my experience with him.

I do not know if the same people work here as was written in the review from 2016, if so the…read moreattitude had to come from the customer! The women who work there now are professional and friendly. While I am somewhat embarrassed to have to use a payday loan establishment, the ladies have very much put me at ease. I feel nothing but a willingness to help. If you find yourself short on cash, I recommend ACE Cash Express. The employees know their customers by name and completely ease the embarrassment one might feel. Last but not least, their interest rates are absolutely affordable! Cheers ladies!

This place is a total Joke. Every single time I've gone here, the employees have a serious attitude…read moreproblem. Rude, disrespectful. I gave them all the required information and they told me I was able to cash my paycheck here. As she was counting out my money my husband made a comment about how some of their employees were being rude to other customers. She grabbed the cash back up, handed me my paycheck and told me she couldn't help me. I will NEVER go to this establishment again. Turns out if you take your paycheck to the bank it's written from its cheaper to cash there then here.

It's a small bank with a few tellers and drive up ATM machines. They don't have bankers on site to…read moreopen a bank account but you can make an appointment to do so. It's mostly just transactions for existing customers. They will direct you to the location on 25th down the road if you need help immediately. The customer service was friendly and they usually aren't too busy.