It's a small bank with a few tellers and drive up ATM machines. They don't have bankers on site to…read moreopen a bank account but you can make an appointment to do so. It's mostly just transactions for existing customers. They will direct you to the location on 25th down the road if you need help immediately. The customer service was friendly and they usually aren't too busy.

Excellent bank. Very nice people. A pleasure to go to this bank because they have very good…read moreservice. And it's the best place to get a home loan from.

Third Federal did not make things easy for me by refusing to update the address of ONE statement…read morethat is mailed to an address where the family house was just sold. Instead, they told me not to be concerned because the account is closed and the mail will just be returned to the USPS!! They suggested I go to the post office and request address forwarding INSTEAD of them simply updating the address on that particular statement. I have a few larger accounts at this bank and now I'm going to be open to other banks that work with me better. They are absolutely ridiculous! I'm tired of just accepting this level of treatment. There is too much competition to deal with this.

Worst branch, worst bank, worst customer service, worst assistant branch manager. The assistant…read morebranch manager was rude, and inconsiderate, with a "customer always wrong" and " I am always right" attitude. Glad I do not have to deal with them anymore and please use my advice - they do not need your money - take it somewhere else. Otherwise, you will be stuck waiting on the phone on hold for 2 hours or dealing with rude people like this assistant branch manager.

This is actually one of the better branches at Dollar Bank. If I get a check, I get my money in…read moreunder five minutes. And the employees are great there!

Free (shredded) money…read more I heard about this place years ago and always wanted to stop. The museum takes less than an hour so I wouldn't recommend driving out of your way to visit but if you are in town it is worth a stop. There is no parking lot. There is street parking available you just have to drive around until you find it. Upon entering you will need to show id and go through a metal detector since you are entering the federal reserve building they have security protocols in place to enter. Let's start out by saying the building is beautiful and it was awesome to see such a piece of history in that regard. There is a lady at a desk that will point you in the direction of the museum and answer any questions you might have. The museum discusses what they do at the Cleveland federal reserve, discussed the history of money, and talks about what makes money useable. There are several interactive displays like barter island, guess the counterfeit bill, and other money related games. I took my son and although the business was short I felt like he learned a lot about money in the timeframe we were there. When finished before you exit you are able to take a bag of shredded money. They also have a children's book and other educational materials to help learn more about money. Overall it was a great museum and free! A unique experience that we are lucky to live close to. They museum does have short hours so make sure you check ahead of time before visiting to make sure they are open.

Well worth a visit when you are in the area and have a bit of extra time, but probably not worth a…read morespecial trip. Located Downtown next to the main Public Library the Federal Reserve allows visitors to the Money Museum. Entering the building is like going through security at the airport, you need to show an ID, go through a metal detector and put your items through the x-ray machine. Once inside you are directed to a volunteer who will give you a nice little talk and information about the building. After that you can go through the museum which is set up on two levels and through a number of rooms that have been retrofitted. First the good, which is the interior of the building is incredible, well worth checking out, ornate and loaded with detail as an architecture fan I really enjoyed this. The museum has some interesting information on the formation and history of the Federal Reserve System and the Cleveland Bank. It also provides some nice exhibits on US currency and basic economic information. Much of the museum seems to be more geared towards children, nicely educational but still fun for the young ones. Also as you finish with the museum you will find some interesting pamphlets with more information as well as the bags of shredded bills you can take home. The bad is that the museum is rather small with limited displays. I would have liked more information on the Cleveland Bank and how it operates. I believe that I spent about a half hour or so total in the museum, so this is not a huge destination. Overall an interesting stop if you are downtown, this would be a good little trip for the kids, especially if you want to get them learning about money and economic issues.