The worst bank experience EVER. If i could give negative stars, i would. I have been trying to pay off a loan with them for months and they continue to give me the run around. You would "think" they would want to get paid and get the money for this loan, but they clearly do not know what their job responsibilities are and how to complete a transaction. In the meantime, as they continue to be incompetent, they are trying to charge me massive amounts of late fees. Not to mention their lack of customer service. I have been told the same story multiple times that someone will be calling me back and to date, i have not received one call back. It scary to think what they are doing with people's money when they cannot complete a simple payoff for loan request. I hope this helps other people to avoid all the troubles that key bank has caused me. Bank with someone that you can trust with your money, NOT key bank. read more
