I would not recommend banking with this institution based on my recent customer service experience…read more The representative I spoke with was unprofessional, dismissive, and came across as arrogant throughout the conversation. Despite being unable to answer my questions about the bank's mobile app, they made little effort to understand my concerns or provide accurate information. What was most disappointing was their failure to direct me to the appropriate department or representative who could assist me. Effective customer service should include professionalism, product knowledge, and a willingness to help customers find the right resources. Unfortunately, my experience reflected none of those qualities.

From the owner: We are a locally operated Credit Union that has been serving Columbus and the State of Ohio…read moreEmployees since 1967. Our Credit Union provides a personal banking relationship and we pride ourselves on being different from a traditional bank by supporting and giving back to the local community. Since we are locally owned, we keep everything local to help create healthy checking, savings, mortgage, and loan opportunities for everyone in Columbus. We pride ourselves in meeting all your banking and credit-based needs with a relationship you can trust and count on. Stop in today, and see how being a member of your local Credit Union makes the difference! Call (614) 876-6650 or visit our website to find out more about our membership.

This bank is new construction. It was placed on a pretty congested junction making it almost…read moreimpossible to make a left turn out of it as the turning lane to turn left onto Tiedeman is always backed up (and no left turn directly onto Tiedeman is allowed). As most all new 5/3s have this one has multiple automated teller stations. There is also one cash machine in the lane closest to the building. The interior is nice - quite a spacious (unnecessarily so?) lobby. All of the other banks in the area are in the other direction (towards Ridge Rd) so this is a convenient stop if you are heading towards the Tiedeman 480 on ramps.

Absolutely garbage. Won't accept a legal notarized financial POA for my dad who is ill and needed a…read morecashier's check to open a trust with another bank for assisted living since they don't do those either. Why did they not accept it? Because it expires in....175 YEARS! LOL. Completely idiotic. Needless to say we will be closing his accounts and going elsewhere. The lovely people at First National in Westlake were able to take care of him no problem. The online banking is garbage also. US Bank lets me zelle up to $1500 dollars, here they will only allow $500. I would bank literally anywhere else.

I have been banking with Dollar Bank for nearly 15 years. They have free checking accounts, online…read morebanking and great loan rates! All my loans are with a Dollar Bank. They remember me when I come into the bank and they don't work on commission so it makes me comfortable working with them. I highly recommend Dollar Bank!

Visiting this branch leaves me feeling supported and confident in their service. This past week I…read morewas dealing with some issues, and Ms. Samantha was able in a very professional and patient way to find the solution I needed! She has a very high standard for customer engagement! Thank you!

I do not bank with PNC but my Father did, so I was at this location twice , the day my Dad put me…read moreon his back acc and the day I closed them after he passed away... I walked into this location on a busy Saturday and told them what I needed to do, the bankers were so KIND walked me through all the steps and sat with me for a moment , all offered their sympathies, and it was not fake.... Thank you for helping me On that rough day....

Nicki and Cameron are fun, fast and energetic. they have always helped me with MoneyGram and…read moreasked me if I wanted a loan I just came in for a money order but I'm looking forward to do a loan with you.

From the owner: Advance America in Brooklyn, OH, provides short-term personal loans, including installment loans…read more Our cash advances are available to apply for in-store or online. As a licensed and regulated lender since 1997, Advance America has offered financial services helping millions of families navigate life's financial moments.

MOBILE APP - They have a good app. I enjoy being able to deposit checks right from their mobile…read moreapp. Technology is advancing so that's awesome. SERVICE -- I came here months ago on a Saturday when I needed a document notarized. This location is very small so the line was super long. I did not know how small it was until I came in. There are normally only about 3 tellers working here. I stood in line for about 12 mins and then it was my turn to be helped. I was told that the notary could not leave the teller line to help me. She was the only notary available. I even called the bank beforehand to ask whether a notary was available and I was told yes. When I reached the beginning of the service line and it was my turn to be helped, I was told that it could be an hour or two wait before I was helped. Plus, they closed around 2pm and I had somewhere else to be that day so I could not wait here. I think I ended up driving somewhere else. This Chase location needs more notaries. They tried their best to help me but they couldn't. I came here again on Christmas day (Dec. 2018) to withdraw some cash. There is an ATM outside the bank which is convenient. It is not a drive-thru ATM so you will have to park your car in the parking lot then walk up to the ATM. I would not recommend coming here by yourself on holidays because the area is unsafe and it will be a dead zone. LOCATION -- This location is in a strip mall that has a Marcs grocery store, a Dollar store, etc. The safety isn't the best after hours. When I came here on Christmas Day, the area was almost dead. I walked over to the ATM then saw someone walking towards me. The person then turned around and drove off. I really miss the Chase branches in Columbus. I supposes Columbus (Ohio) is lucky to have so many Chase banks around because Chase did buy out the former BankOne about 16 years ago thus creating more Chase branches. Chase seriously needs more bank branches and ATMs in Cleveland. I mean, JPMorgan Chase is a global financial institution. The greater Cleveland and Akron area combined is in the top 20 largest cities in the U.S. Thus, there is a market for Chase here. Look, there isn't even one single Chase bank in Lakewood and they hardly have any locations in the west neighbourhoods of Cleveland. Having more locations means less lines at branches and more customers served. Huntington Bank is everywhere but I do not want to open a Huntington account....lol. This location is about 15 mins from my house which isn't bad. The only other location close enough to me is downtown in the Tower City building which isn't convenient to go to after work hours or on weekends. There is also another Chase branch in Rocky River on Center Ridge road. *** - This is my 200th total Yelp review. - I have written 154 Yelp reviews in 2018.

Worst ATM ever ... Most times I try and deposit through the ATM at this location it "declines all…read moredeposits at this time". Today it took my deposit but has no record of it ...On one occurrence the machine shut down in the middle of my transaction and took my card! I find this location extremely inconvenient and ridiculous to say the least !!! Dollar Bank should possibly look into the advanced and accurate technology that Chase uses... The customer service at this bank ( not just this location, the bank as a whole) is horrible I've never even received a simple apology however I have received a lot of attitude ... Maybe thier employees could use a refresher on customer service and kindness.

Always 5 star service at PNC. I normally bank at the Lakewood branch and they recommended this one…read moreafter I moved. They're always more than helpful with everything I need. Today I was able to order checks in literally less than a minute and also made a deposit in the same amount of time. There is never a wait and I have been greeted by someone every single time I have gone into the bank. Well done indeed!

Each Time I get a check drawn on a PNC bank account that's on automatic 10-day hold. When I deposit…read morethose checks into my account. Then if I take a check written on a PNC account and go to a PNC branch they charge you 2 and 1/2% to cash the check. This bank is a total scam