Absolutely garbage. Won't accept a legal notarized financial POA for my dad who is ill and needed a…read morecashier's check to open a trust with another bank for assisted living since they don't do those either. Why did they not accept it? Because it expires in....175 YEARS! LOL. Completely idiotic. Needless to say we will be closing his accounts and going elsewhere. The lovely people at First National in Westlake were able to take care of him no problem. The online banking is garbage also. US Bank lets me zelle up to $1500 dollars, here they will only allow $500. I would bank literally anywhere else.

Trying to transfer money to a trust and told I need the original copy when attorney keeps the…read moreoriginal. Talk to 2 other banks and told copies are accepted

Visiting this branch leaves me feeling supported and confident in their service. This past week I…read morewas dealing with some issues, and Ms. Samantha was able in a very professional and patient way to find the solution I needed! She has a very high standard for customer engagement! Thank you!

THE MOST HORRIBLE TRAUMATIC BANK EXPERIENCE I'VE EVER HAD!!!! I never did anything and I have been…read morehaving nothing but trouble with dollar bank for the whole 3 weeks I've had the accounts open. All that I've ever done with my accounts there is deposit paychecks and withdraw money. Why is my account being closed? I was sent a letter about unsatisfactory activity. WHAT UNSATISFACTORY ACTIVITY?!!!!!!!!!!!!!!!! What did I do wrong? I go through enough already!!!!!!!!!!!!!!!! I am good with finances and always have been. Bankers have given me wrong information over the phone and inside the bank.  There was an overdraft that happened that wasn't my fault. I was told by a banker when funds would be available to me and I scheduled a payment to come out of my checking account accordingly. The funds weren't made available when said and this created an overdraft. YOU ALL ARE CLOSING MY ACCOUNT BECAUSE OF ERROR ON YOUR PART NOT MINE!!!!!!!!!!!!!!!! I DIDNT DO ANYTHING!!!! I DIDNT DO ANYTHING!!!! I WILL BE MAKING A LAST AND PERSONAL VISIT TO THE BANK TOMORROW TO CLOSE MY ACCOUNTS PERMANENTLY. MY CHEST HURTS RIGHT NOW. THANKS FOR EVERYTHING THAT YOUVE DONE TO FURTHER DISRESPECT AND STRESS ME OUT. I HATE Y'ALL.!!!!!!!!!!!!!!!! Sent from Yahoo Mail on Android

I do not bank with PNC but my Father did, so I was at this location twice , the day my Dad put me…read moreon his back acc and the day I closed them after he passed away... I walked into this location on a busy Saturday and told them what I needed to do, the bankers were so KIND walked me through all the steps and sat with me for a moment , all offered their sympathies, and it was not fake.... Thank you for helping me On that rough day....

Nicki and Cameron are fun, fast and energetic. they have always helped me with MoneyGram and…read moreasked me if I wanted a loan I just came in for a money order but I'm looking forward to do a loan with you.

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MOBILE APP - They have a good app. I enjoy being able to deposit checks right from their mobile…read moreapp. Technology is advancing so that's awesome. SERVICE -- I came here months ago on a Saturday when I needed a document notarized. This location is very small so the line was super long. I did not know how small it was until I came in. There are normally only about 3 tellers working here. I stood in line for about 12 mins and then it was my turn to be helped. I was told that the notary could not leave the teller line to help me. She was the only notary available. I even called the bank beforehand to ask whether a notary was available and I was told yes. When I reached the beginning of the service line and it was my turn to be helped, I was told that it could be an hour or two wait before I was helped. Plus, they closed around 2pm and I had somewhere else to be that day so I could not wait here. I think I ended up driving somewhere else. This Chase location needs more notaries. They tried their best to help me but they couldn't. I came here again on Christmas day (Dec. 2018) to withdraw some cash. There is an ATM outside the bank which is convenient. It is not a drive-thru ATM so you will have to park your car in the parking lot then walk up to the ATM. I would not recommend coming here by yourself on holidays because the area is unsafe and it will be a dead zone. LOCATION -- This location is in a strip mall that has a Marcs grocery store, a Dollar store, etc. The safety isn't the best after hours. When I came here on Christmas Day, the area was almost dead. I walked over to the ATM then saw someone walking towards me. The person then turned around and drove off. I really miss the Chase branches in Columbus. I supposes Columbus (Ohio) is lucky to have so many Chase banks around because Chase did buy out the former BankOne about 16 years ago thus creating more Chase branches. Chase seriously needs more bank branches and ATMs in Cleveland. I mean, JPMorgan Chase is a global financial institution. The greater Cleveland and Akron area combined is in the top 20 largest cities in the U.S. Thus, there is a market for Chase here. Look, there isn't even one single Chase bank in Lakewood and they hardly have any locations in the west neighbourhoods of Cleveland. Having more locations means less lines at branches and more customers served. Huntington Bank is everywhere but I do not want to open a Huntington account....lol. This location is about 15 mins from my house which isn't bad. The only other location close enough to me is downtown in the Tower City building which isn't convenient to go to after work hours or on weekends. There is also another Chase branch in Rocky River on Center Ridge road. *** - This is my 200th total Yelp review. - I have written 154 Yelp reviews in 2018.

Worst ATM ever ... Most times I try and deposit through the ATM at this location it "declines all…read moredeposits at this time". Today it took my deposit but has no record of it ...On one occurrence the machine shut down in the middle of my transaction and took my card! I find this location extremely inconvenient and ridiculous to say the least !!! Dollar Bank should possibly look into the advanced and accurate technology that Chase uses... The customer service at this bank ( not just this location, the bank as a whole) is horrible I've never even received a simple apology however I have received a lot of attitude ... Maybe thier employees could use a refresher on customer service and kindness.

Each Time I get a check drawn on a PNC bank account that's on automatic 10-day hold. When I deposit…read morethose checks into my account. Then if I take a check written on a PNC account and go to a PNC branch they charge you 2 and 1/2% to cash the check. This bank is a total scam

Slowest drive thru ever. If you feel like waiting on your car for 20 min then this is the branch…read morefor you !!!