The branch manager for Independence, Oh. is rude, very undependable. She lost me a lot of money &…read morewill tell you she will call you back and never does. Not sure how she gets away with it. I will not use Independence branch because of her. I am sure there are many others that will agree with me.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Great experience…read more Friendly and fast. Don't have to wait long. They provide three drive they lane which included talking to a teller. You can also go inside where there is always two people working in the front.

Good bank - quick and accurate service - able to get banking history printed to u and cash checks…read moreand cash deposits easily - direct deposit is also very smooth here - wonderful bank system with no fees if used wisely - recommend this bank - great customer service at this location.

I went into Independence Branch, I tried to stay away from this PNC because the manager that used…read moreto be there was the nastiest person I've ever seen, and in a Managerial position to boot. When I went this time, I had the pleasure of meeting the new manager and she took care of me. She was a beautiful person, very kind, approachable and very knowledgeable. I sure would like to know why it took PNC so long to get rid of a bad apple. Thank you Andrea Peronek

I have had nothing but positive experiences at the Brecksville branch…read more Kind and efficient.

The bank does not allow you to purchase anything with a credit card from outside of the US, so God…read moreforbid if you do you're in for hours of dealing with their stupid customer service. Meanwhile when you try to log in during the weekend before the tax deadline their website is unavailable

This bank is small, but it packs a lot of punch. It is a well oiled machine. The staff knows what…read morethey're doing and they can move a line in short time. It's in a great location across the street from the police station. That should keep robbers to a minimum. Friendly staff.

Horrible customer service. The atm just stopped working in the middle of a large deposit (my rent)…read moreand the bank had no record of it. This happened late at night so I left a note at the front door of the bank (customer service was closed) and started a complaint thru the app. I tried getting in touch with on site management who blew me off NEVER CALLED BACK and being that I had pending transactions at the time my account was over withdrawn and I was left without money, incurring various fees and an unhappy landlord the entire weekend. I came in at the end of the day as I had been told by a previous employee I could just go up there but I was just passed closing time and they would not even come to the drive up window. I watched as dozens of people come and go as the atm that took my money HAD OBVIOUSLY BEEN SERVICED. Meanwhile all the employees sat inside hurrying to get out of work for the day. Just remember if someone else steals your money they'll help you out but they can do whatever they want to you and take whatever they want and you're just at their mercy.

Worst ATM ever ... Most times I try and deposit through the ATM at this location it "declines all…read moredeposits at this time". Today it took my deposit but has no record of it ...On one occurrence the machine shut down in the middle of my transaction and took my card! I find this location extremely inconvenient and ridiculous to say the least !!! Dollar Bank should possibly look into the advanced and accurate technology that Chase uses... The customer service at this bank ( not just this location, the bank as a whole) is horrible I've never even received a simple apology however I have received a lot of attitude ... Maybe thier employees could use a refresher on customer service and kindness.

Can't give them 5 starts. I've been coming here a lot and keep having problems with clerks there…read more They keep making mistakes when counting my checks and it take them a minute to agree that it's them who is making the mistake, not me. I guess you can't expect a lot from clerks, but they should be able to count at least. This is a bank not a gas station or fast food place ...