The staff was quick to greet me at the door…read more I did not have to wait long for assistance. The staff was friendly.

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on…read more10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name David Roberts. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account. Luckily, I caught it quickly enough because they would have sent another $4,900.00 to the same ACH Employee David Roberts. I was able to have Chase lock the account just in time for the second payment to get rejected which happened within less than a minute. All this was happening while I was on the phone with them. Unfortunately, they said they couldn't reverse the first initial ACH payment because it was sent in real-time. After I had them lock the account temporarily, I was transferred to the claims department to put in my claim to get my money back. Based on the conversations with multiple Chase employees, this was going to be open and shut. They said that once approved, I would receive my money back within 5-10 business days. After that time had passed, I received a letter in the mail stating the claim was denied because they considered the transaction to be valid since it showed my laptop logging in just before the incident. To be clear, I was not logged in at all from my laptop when this was happening. I logged in on my phone to see if the transaction really happened before calling the fraud department. I am a self-employed business owner. I do not have any employees nor have I ever paid one. Also, you would see my spending behavior in my transaction history where I only pay my vendors, credit cards, and other bills related to the business. I had the claim reopened multiple times with the end result being the same. I was able to get it reopened one last time before Thanksgiving, but after the holidays, I received another letter stating the claim was once again denied. I've tried everything to get Chase to do what is right. I've filed complaints with the Attorney General, BBB, etc. I also filed a police report with the Medina County Sheriff on 11/19/2024 (Report# 24003193). Because it was a cybercrime, it is very unlikely they will find the perpetrator so I can receive restitution. I even researched and tried to find a way to prove my laptop was hacked (you can see my browsing history since the incident showed me making nothing but efforts to find a way to get my money refunded). The only way I could get Chase to refund my money was to spend more than what I lost on either a forensic computer analyst to provide evidence that I was in fact hacked or a lawyer to file a lawsuit against them. This is now a lose-lose situation for me. Anything I try will just end up forcing me to spend money on something I may not get back. With the holidays coming up, it's making it very difficult for myself and My Family. My next step is to let the world know about my experience and to think twice before signing up or staying a customer of Chase Bank (JP Morgan Chase). I really hope Chase can redeem themselves and do what's right, but I'm not holding my breath. If anyone looked further into this, they would definitely see that Chase is just trying to get out of paying me back due to some loophole they created.

Great experience…read more Friendly and fast. Don't have to wait long. They provide three drive they lane which included talking to a teller. You can also go inside where there is always two people working in the front.

Good bank - quick and accurate service - able to get banking history printed to u and cash checks…read moreand cash deposits easily - direct deposit is also very smooth here - wonderful bank system with no fees if used wisely - recommend this bank - great customer service at this location.

I went into Independence Branch, I tried to stay away from this PNC because the manager that used…read moreto be there was the nastiest person I've ever seen, and in a Managerial position to boot. When I went this time, I had the pleasure of meeting the new manager and she took care of me. She was a beautiful person, very kind, approachable and very knowledgeable. I sure would like to know why it took PNC so long to get rid of a bad apple. Thank you Andrea Peronek

I have had nothing but positive experiences at the Brecksville branch…read more Kind and efficient.

The bank does not allow you to purchase anything with a credit card from outside of the US, so God…read moreforbid if you do you're in for hours of dealing with their stupid customer service. Meanwhile when you try to log in during the weekend before the tax deadline their website is unavailable

This bank is small, but it packs a lot of punch. It is a well oiled machine. The staff knows what…read morethey're doing and they can move a line in short time. It's in a great location across the street from the police station. That should keep robbers to a minimum. Friendly staff.

Horrible customer service. The atm just stopped working in the middle of a large deposit (my rent)…read moreand the bank had no record of it. This happened late at night so I left a note at the front door of the bank (customer service was closed) and started a complaint thru the app. I tried getting in touch with on site management who blew me off NEVER CALLED BACK and being that I had pending transactions at the time my account was over withdrawn and I was left without money, incurring various fees and an unhappy landlord the entire weekend. I came in at the end of the day as I had been told by a previous employee I could just go up there but I was just passed closing time and they would not even come to the drive up window. I watched as dozens of people come and go as the atm that took my money HAD OBVIOUSLY BEEN SERVICED. Meanwhile all the employees sat inside hurrying to get out of work for the day. Just remember if someone else steals your money they'll help you out but they can do whatever they want to you and take whatever they want and you're just at their mercy.

Worst ATM ever ... Most times I try and deposit through the ATM at this location it "declines all…read moredeposits at this time". Today it took my deposit but has no record of it ...On one occurrence the machine shut down in the middle of my transaction and took my card! I find this location extremely inconvenient and ridiculous to say the least !!! Dollar Bank should possibly look into the advanced and accurate technology that Chase uses... The customer service at this bank ( not just this location, the bank as a whole) is horrible I've never even received a simple apology however I have received a lot of attitude ... Maybe thier employees could use a refresher on customer service and kindness.

Can't give them 5 starts. I've been coming here a lot and keep having problems with clerks there…read more They keep making mistakes when counting my checks and it take them a minute to agree that it's them who is making the mistake, not me. I guess you can't expect a lot from clerks, but they should be able to count at least. This is a bank not a gas station or fast food place ...