Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!

I went to the machine after hours. It was nice to be able to still have access inside instead of…read moreusing the machine in the parking lot. I don't trust a machine in the parking lot since I had one eat my card once and it took a month to replace. This machine was great since others make you hit the plus and minus for the bills of currency you want. This one just asked if you want all 20's or mixed currency to save you the hassle.

Keybank-Bagley road, Middleburg Heights- Needed to cash a…read morecheck from my employer since my direct deposit was messed up. It was a keybank issued check. I am not a key customer but know they can cash their checks for a fee. long story short the lady must've taken her job too seriously. Checked my employers account for about 10 mins to see if it's legit....its LITERALLY a billion dollar corporation that she can clearly see, but I'll digress. By the end of her "investigation" she said she will not cash it. while giving me a list of reasons why... saying the signature ink didn't match the other ink, that a number looked scribbled out and re-written, that the signature did not match (which is ridiculous since it's a payroll checked signed by an authorized person to do so).. etc etc. Never asked for any form of identification or employer identification. I understand that it's up to the clerk's discretion, but she didn't fall short of making me feel like I was trying to conduct a shady transaction. Here is a thought! If I was trying to do dumb stuff why the heck would I go to the same bank my EMPLOYER uses? Or maybe she would have seen I was an employee if she asked for my credentials. If posting a picture of the check wasn't a dumb idea I would, to show the "discrepancies" she apparently saw. I hope her pillow is hot on both sides.

The only bank I actually enjoy visiting. They're open until 5pm Mon to Thurs, 6pm on Fridays…read more Just like Cheers, everybody knows your name. No pressure/solicitation of whatever the latest product is. Just genuinely caring people that seem to enjoy working there which makes the customers feel good too.

I've had banking here for many many years under NCB as well as PNC. They have been fantastic…read more Tellers are courteous and I will continue to go there. They help me once with a fraud situation and they reacted immediately. Thanks.

I have been banking here for years, and this place is a constant headache. They never have enough…read moretellers, and the head teller is always so smug and rude to everyone. Expect 20 minutes minimum on any in bank transaction. Today I watched 3 tellers take 15 minutes to help one person IN THE DRIVE THROUGH, while a line of 10 people grew. I...loathe...this...location.

Tried to deposit a check yesterday-no option at their ATM. Who ever heard of such a thing. What…read moredummy thought of this? You work hard, save money and want to deposit it in your account-but 5/3 won't let you. I never heard of a bank that doesn't let you deposit your money in your own bank. How can you w/d if you can't dep? I just took it to another financial institution who gladly accepted my money. I could dep it there-so there bills will get paid first. 5/3 can wait. Not only are they inconvenient-but un-american. Forbidding and dicoraging from saving money. They won't get a loan ap from me which seems what they are pushing for-or anything else!

OMG-I never such a collection of stupid employees at one place before. I found it at Citizens Bank…read more For a year I kept getting pre-approved applications for a credit card-finally sent it in and was rejected. Never before been rejected for credit card or loans. All 3 credit agencies have me listed with an excellent credit rating. I figured since they didnt want to issue me the credit they had promised-they dont need my checking account either. Went up today and said I wanted to close my account and put it in a check. She immediately gave me cash. I said again I want it in a check, I dont want to carry that kind of cash around-she told me it would be $10-to get MY OWN money in a check. I told her to get the manager-she said he was not working-I said call him-she said she cant. I think her turban was would too tight-there was some sort of supervisor sitting in the office across the way-but she made no effort to get him. I told her I would take my money down the street to another bank, she just laughed and made NO EFFORT to keep the customer. The teller next to her had a problem too-his customers wanted to cash traveler checks. He said he had never seen them before and made a phone call to somebody to ask what to do with them. He asked the customers to wait while he called American Express-who issued the checks-to ask if it was ok if he cashed them. These were the 2 Idiots in the bank that had very apparently never been trained and did not mind looking like the fools they were. How sad it is to have a bank like that. When I left I shouted to the fool in the office-that never moved-how the bank sucked and so did its employees. He still never moved or questioned what was wrong. The whole bank is apposing customers and an embarrassment to the industry. Do not go here-if you know someone with and account, encourage them to close it to protect themselves. Stupid is as Stupid does here. Run the other way from these incompetents!

This review is for the location on Chevy and Snow as I couldn't find their location on here!!!…read moreAbsolutely horrific people. We bank at Citizens and they were sending us through the loops in order for my potty training three year old to use the restroom. Why can't we just use it? How hard is it for ANY employee to assist a customer with the restroom. Lost my business. Closing my accounts. And when i called they told me they were a family oriented bank. Bull!!!!

Oh my goodness! Had a question that was stated clearly. Asked for assistance and got a dismissive…read moreresult - lack of information, helpful questions to solve my problem, and all wrapped up in a tone of disgust, contempt and inconvenience in return that was far from being helpful. Until I processed what I was dealing with (20 seconds) and then figured out how to ask the "right" question to help.myself, did I actually get the one piece of information to help my situation move forward. Again. With contempt. I'm sorry you were having a bad day Gina. Some feedback on tone, attitude and acknowledgement that you are providing a service and are on the customer service end of this exchange may be helpful both for an attitude shift and a reminder of your job function. I hope you have better days ahead.

bank employee at the branch has no authority to make a decision regarding the account holder. In…read moreaddition, when contacting the decision makers in the management, the answer differs from one employee to another!!! Depending on the person's mood!!! All my personal and work-related accounts have been suspended, and I have been with them for 12 years because I have 2 address !!!!

I LOVE Third Federal. They are a 'local' bank and, in my experience, they have treated their…read morecustomers with fairness and dignity. When I bought my house over 30 years ago I got my mortgage with them. Over time, they have never sprung any surprise fees on us. Their online banking is, at least for me, easy to use.

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

Worst ATM ever ... Most times I try and deposit through the ATM at this location it "declines all…read moredeposits at this time". Today it took my deposit but has no record of it ...On one occurrence the machine shut down in the middle of my transaction and took my card! I find this location extremely inconvenient and ridiculous to say the least !!! Dollar Bank should possibly look into the advanced and accurate technology that Chase uses... The customer service at this bank ( not just this location, the bank as a whole) is horrible I've never even received a simple apology however I have received a lot of attitude ... Maybe thier employees could use a refresher on customer service and kindness.