Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay…read moreaway from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

I LOVE Third Federal. They are a 'local' bank and, in my experience, they have treated their…read morecustomers with fairness and dignity. When I bought my house over 30 years ago I got my mortgage with them. Over time, they have never sprung any surprise fees on us. Their online banking is, at least for me, easy to use.

The only bank I actually enjoy visiting. They're open until 5pm Mon to Thurs, 6pm on Fridays…read more Just like Cheers, everybody knows your name. No pressure/solicitation of whatever the latest product is. Just genuinely caring people that seem to enjoy working there which makes the customers feel good too.

If you want to be part of a financial institution, that does good work, cares about people, knows…read moreits customers and provides great, great service - this is it. I've been a member here for many years and I feel like this is part of my family. They know me. They answer questions when I have them. And they take extra care to make sure that my accounts are in order and balanced! If you want to be part of a credit union experience, this is it.

Used to be my favorite place to bank. Not anymore. It is obvious they've lost their customer…read moreservice skills. Questions are answered with annoyance. You are treated as though you are a bother. Rarely can you enter the facility forcing you to conduct business thru the drive thru. Zero patience for customers. Not sure what happened here but it is a huge disappointment.

I made my loan application to OCFCU after the purchase deposit was made on the truck. This is the…read morefirst auto loan application I've made not using dealership financing. The application process was extremely efficient and I was able to take delivery on the truck quicker than expected. I also received a very favorable interest rate.

From the owner: *Please note we are NOT able to exchange foreign currency. We are working with YELP to correct this…read moresearch result.* Ohio Catholic Federal Credit Union is the largest faith-based, full-service credit union in Ohio. Since 1954 we have offered quality financial products and services, with strong banking technology. We offer products such as personal and business checking and savings accounts, as well as auto loans, mortgages and home equity lines of credit. As a local credit union we give you the level of personalized service not found at larger financial institutions.

Pretty good except if you have a suv u will not be able to get out it is to small for big suv…read more Sometimes it doesn't work but other wise pretty good Do recommend

I've banked here for over 20 years, before then my parents would come here. Friendly staff, never a…read morelong wait unlike other banks. Allen, Jenny, Jim and the rest of the team are always accurate and helpful.

Rudeness wrapped in a sweet voice is still rudeness. I won't return. Handling some out of town…read morebusiness. Not pleased.

We found this particular branch by accident. With the instructions and guidance from a number of…read morepeople from Bank Of America, we ended up at this particular office. The entire staff is so wonderful and professional. There is a high level of attention to detail and our transaction was handled timely and perfectly. Thank you to the entire staff that served us today. We will make sure that family and friends know about this location. Joshua was superb in handling our Trust documents and needs. Such a gentleman! C & L LaLo

Tried to deposit a check yesterday-no option at their ATM. Who ever heard of such a thing. What…read moredummy thought of this? You work hard, save money and want to deposit it in your account-but 5/3 won't let you. I never heard of a bank that doesn't let you deposit your money in your own bank. How can you w/d if you can't dep? I just took it to another financial institution who gladly accepted my money. I could dep it there-so there bills will get paid first. 5/3 can wait. Not only are they inconvenient-but un-american. Forbidding and dicoraging from saving money. They won't get a loan ap from me which seems what they are pushing for-or anything else!