I've been a customer for 26 years. My account has been locked 2x in 2 days due to their fraud…read morealgorithms. I'm trying to transfer funds to my 5/3 account to fund obligations through my checking account. 5/3rd will no longer be one of my prime banks. More trouble than they're worth,

I am so happy with every aspect of my banking experience with this branch in particular. Each…read moreemployee goes above and beyond in service. They are helpful and pleasant! I cannot say enough about them. I have my mortgage, car loan and a checking and savings through them. Thank you Fifth Third Medina for helping me manage my money better and being so friendly in the process!!

Just went in to get some notary work done, and they did it in a jif. the lady was really nice…read more We spoke about small business, and the best way to get referrals (I like BNI) Would visit again

Good service. Professional and personable staff…read more Good, convenient location. Has a drive-through ATM (24 hours) plus a manned drive-thru during business hours.

Painful. Their ATM was broken and the only way I was allowed to get cash out of my account was to…read morepay a cash advance on my debit card ($50.00). Zero support from Rebecca.

This branch was very clean and is set up for social distancing. The staff was extremely friendly…read moreto everyone. They also have a new ATM that looks pretty cool.

Don't bother with this Bank they don't care about you or your money. Fee driven, poor customer…read moreservice and no attention to the lobby or who is coming into the bank. Legitimate fee is the words they use in their smart ignorance. In short they suck, make like the advice from Stormtroopers in Star Wars episode 4 and "Move along, move along".

My mother banks with them through her teachers union, and she told me about a promotion they were…read morehaving for refinancing autos and motorcycles. I called and spoke to Sheri and she walked me through the process. Unfortunately I did not qualify the first time (4 months ago), and she said she would keep my application till September so I could apply again. I honestly totally forgot about it and Sheri sent me an email asking me if I would like to try again. Of course I said yes and this time i did. Sheri walked me through the process and had an answer for me within 12hrs. She explained to me what I needed and that I could email or fax it over since my work schedule is hectic. I went today and signed the papers to refinance my motorcycle. She also informed me that I qualified for a higher cash back percentage. I was more than pleased. The whole process took about 30min to sign all the paperwork and get my account set up. She was very helpful and answered all of my questions. She also offered to write the credit bureaus to help me get rid of some of the things that were showing on my report from years ago that i settled and hadnt come off yet. The rest of the staff there was awesome. I highly recommend them to anyone who wants to open an account or refinance anything.

Although I do not yet use a product from Third Federal, I've spoken to their loan officers at many…read moreintervals looking at certain products over the course of this year. It's weird to review banks in the first place, but Third Federal has amazing products and fantastic staff. Earlier today I spoke with Kathleen in the Medina branch and she has bent over backwards to help me with one of their products. My current mortgage was through a brokerage local to me, but if I was choosing, Third Federal has unbelievable rates on mortgages and related products. Mainly, I find that interacting with banks can be stressful and intimidating. Kathleen and Third Federal do not feel that way, they feel more like an old-fashioned local bank. I highly recommend their service and their competitive rates.

I continue to love the Rate lock in the mortgage I got from these guys in February, when I bought…read moremy house. Rates have come down quite a bit since then so I was able to lower my rate by over .5 % and save over $50/ month on my payment. And it only cost me me $95 to relock my rate because they were running a promotion. Normally they would have charged me $295 to relock, which is what I expected. So when they told me it was $95, I couldn't believe it. What a great bank!! Even better than the credit union I normally work with!

If you're looking for a professional banker this branch has the best one! Ask for Tricia! She is a…read moretrue professional, always goes above and beyond for your best outcome!

I opened an account with Huntington Bank because my Bank was closing a Branch in the Medina area…read moreand so I heard a lot of great things from Branch managers, and other people and it worked out well but the person which was a new employee to First Merrit and the Huntington family. Never made me feel welcome, Never once smiled, I was just in a few days ago because something did not look right on my account and the same person that helped me open up an account helped me again but this time she had an attitude Problem. I am starting to have second thoughts on Huntington Bank I should of Kept my account with the other bank that was leaving. Things that needs to be improved 1. The Friendliness 2. Welcome your returning/New customer with a friendly smile. 3. improve of the customer service of the staff.