I went into the bank to get papers notarized…read more I was greeted upon entering. There were two ladies that do notary. I waited less than five minutes for one of the ladies in the office to help me. She was very friendly and spent time talking with me after. They were very clean inside. Parking was not an issue. I was able to park right in front by the door.

Oh my goodness! Had a question that was stated clearly. Asked for assistance and got a dismissive…read moreresult - lack of information, helpful questions to solve my problem, and all wrapped up in a tone of disgust, contempt and inconvenience in return that was far from being helpful. Until I processed what I was dealing with (20 seconds) and then figured out how to ask the "right" question to help.myself, did I actually get the one piece of information to help my situation move forward. Again. With contempt. I'm sorry you were having a bad day Gina. Some feedback on tone, attitude and acknowledgement that you are providing a service and are on the customer service end of this exchange may be helpful both for an attitude shift and a reminder of your job function. I hope you have better days ahead.

Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!

I've been a member for years and seems that service is not longer a priority. I recently went to…read morethe North Olmsted branch where they refused to accept my cash deposit because it contained some coins. I've reached out serveral times to find out what the policy/procedure for depositing american currency into my account is, but of course get no assistance!! You may want to look at other banking options!

North Olmsted branch has always handled my transactions with great care and respect. I recommend…read morethis branch for all your credit Union needs.

Staff lacks customer service and are completely disrespectful to the customers. They are obviously…read morenot happy working there and it shows with their miserable attitudes.

The North Olmsted Branch is very disappointing. Our loan officer was dishonest and I believe may…read morehave been terminated. Our treatment by people in the bank has been poor and we chose not to go with this bank for a mortgage on our new home. They requested a phone conference with our new lender and have put us on hold for over 15 minutes. This used to be a great bank. Now, I would not recommend them, sadly.

Citizens Bank North Olmsted and Citizens Bank in General. They had a promotion mailed to me that…read moresounded good so I went on-line and signed up for it. But to my surprise they turned me down. I have a credit score of 830. So I called them. the rep. said the computer says NO. Let me talk to a person. They can't do that go to a branch. Went to the Branch they said they couldn't help me since I did on-line, but they call the main office got it approved! ok great so I opened the account and deposited $900. So I go home see two email from Citizens Bank. One says your all set wecome! Two emails later your account is locked. So go on-line and it's locked. WTF So I call the Branch Manger and he's to busy to talk to me. CLOSED THE ACCOUNT At the Branch. Branch Manger says Thank You Sir have a nice DAY so all the customers could hear him. What an AHOLE

This location is the absolute worst I've ever been to they treated me like I was less than nothing…read moreI really feel like leaving this bank teach your tellers to deal with people with respect no matter the race or size I'm really freaking mad and you guys caused it I will always tell people not to bank here...smdh