I've been a customer for 26 years. My account has been locked 2x in 2 days due to their fraud…read morealgorithms. I'm trying to transfer funds to my 5/3 account to fund obligations through my checking account. 5/3rd will no longer be one of my prime banks. More trouble than they're worth,

I am so happy with every aspect of my banking experience with this branch in particular. Each…read moreemployee goes above and beyond in service. They are helpful and pleasant! I cannot say enough about them. I have my mortgage, car loan and a checking and savings through them. Thank you Fifth Third Medina for helping me manage my money better and being so friendly in the process!!

It's a small bank with a few tellers and drive up ATM machines. They don't have bankers on site to…read moreopen a bank account but you can make an appointment to do so. It's mostly just transactions for existing customers. They will direct you to the location on 25th down the road if you need help immediately. The customer service was friendly and they usually aren't too busy.

Had to deposit cash for my aunt. The bank would not accept CASH unless you have an account with…read morethem. That is ridiculous! It's CASH! Ugh. Had to go to my personal bank to get a check so I could deposit it. They accept personal checks but not CASH???

I just switched to Chase a few months ago and was so glad I did. This branch has the best customer…read moreservice that goes above and beyond for you.

After about 25 years, this branch, its staff and the way corporate failed to resolve our issues…read morehave caused us to move all our banking away from Key, including a few checking accounts, savings, safety deposit box, business account, credit card, etc. We applied for a HELOC in December. After multiple requests for our information (because the relationship manager couldn't seem to provide a document request checklist), they submitted the loan application to underwriting for 2X the intended amount thereby attempting to tie up all the equity in our home. We did not want this and had extensive conversations with multiple people about "the number". We only found out they submitted the loan application to underwriting for so much, because the approval letter had a "smaller" qualified amount. This smaller amount was still larger than our intention, and we had to ask them to adjust the loan documents to reflect the correct amount. Our credit scores each dropped 30 points after this qualified approval. The reason - "open real estate account balances too high compared to their loan amounts." This appeared after the Key HELOC application, so one can reasonably presume it is related. We never did move forward with a HELOC, so our debt ratio did not change. Our credit score has not returned to normal and Key is refusing to remove the credit inquiry. So - any HELOC we do get may well be more expensive due to this hit to our credit scores. Then, the loan documents were emailed to us from Outlook with no encryption. We wanted to make sure the loan amount was corrected. The branch manager was sure to include "Confidential" in the header and label the message "Loan Docs" just to make it even that much more tantalizing for the curious hacker. We now have LifeLock. We will be out $1,500 or so over the next 3 years while this passes through. It has taken months to get verbal promises of action from the "Executive Offices" only to have the staff member leave with no resolution and no action. I have spent dozens of hours moving our banking to another institution, because I refuse to work with Key any longer. I tried - having spent until now (5 months) - working on a resolution with downtown. The local staff were supposed to have training to ensure no one else gets their identities put at risk, but I cannot say they have. I do know we are getting hit regularly with increased warnings and identity attacks. Good luck if you decide to work with these folks. Be safe. If all you need is a local bank to write household checks, this is probably fine. This branch, with the exception of the counter staff, are not professionals. They are arrogant, ignorant and negligent. And, if the Executive Offices wants to respond to this post, you have all my contact information. Just pull Ester's files. I had been working with her since Jan/Feb. I'm still waiting for you guys to do ANYTHING to help!

A bank review??? Yes. I found myself needing a new bank, as the one I've banked with since my teens…read morewent and got all fee-happy. I like that Key is a local company, and they happen to have a legitimately fee free checking account. I went into this branch on a whim, and had a great experience. I worked with Becky and the branch manager (forget his name). She was so helpful. She took so much time with me to make sure I had the best accounts that were the best fit for my family. I am happy to give my business to a local bank with great customer service.

I have been a credit member since 1986!!! Love Lynn and the staff there! Always willing to help…read morewith any situation, always friendly, even with phone calls or email there is always a prompt response! The credit union has obviously grown since then but they have keep the "customer" focus through the transition! LOVE GENFED!

Richard Cyngier at Union Savings Bank in Independence has been a pleasure to work with! Rick took…read morethe time to really understand the unique needs of one of our homebuyers to create a stress-free and seamless experience. The creative programs at Union Savings enabled our customer to purchase the home they really wanted while giving them time to sell their out-of-state property so they didn't have the stress of having to move twice or secure temporary housing. We are grateful for the way they took great care of our customers, handling the many details with ease and ongoing communication to ensure a positive experience all around.

Great place to do banking with! Very nice and helpful employees. Tara Rodriquez is the best!read more

My experience with comm star has been fantastic they were a great help to me in many financial…read moretransactions.