I can not say enough about how wonderful this branch is. My house burned down 8 days before…read moreChristmas. When my insurance sent me a check. I needed to be able to cash it without a hold being put on it. The manager at this bank called the bank the check was written from and arranged for them to cash it the next morning. That manager did not have to do that for me. He has been so wonderful through this whole process. I will always bank with Chase and it will always be at this branch.

I have a small business, i excepted a large credit card payment for services rendered. chase bank…read moreput a hold on my account, after a week they returned the payment to the customer. the customer was present at the time of the transaction, swiped the card through the terminal. chase banks response was, it was a larger amount then normal. and they have all my transaction on hold for that weekend. this has caused major damage to my business, and losses that i may not be able to recover from. chase bank just might of put me out of business.

Manager is disrespectful, I went in to pay my rent as I have for almost a year. Today I was told…read morethey would not let me do it and yelled at me when I asked how will I pay my rent then? I left the bank and called corporate and asked them if policy changes and why I couldn't pay rent. I was suggested to have my landlord call the bank. Meanwhile I get late charges because I couldn't pay rent. Never should someone tell at their customers and would be nice to hear from manager on why I couldn't pay my rent like I have been doing since moving into my unit.

BRENDA TAYLOR, Elyria Ohio court St location. Do not attempt to use this person for notarized…read moredocumentation. She's utterly confused, seriously uneducated in the notarization department. I was there 45 minutes getting four, yes 4, documents notarized. She had to bring in a teller to assist her during her being unstable & uncertain. I then asked about Caregiver Banking. She immediately replied, "I know nothing about Caregiver Banking" Stay away from this person.

Tried to do some banking on my lunch break. The line in the lobby was very long. There were 2…read moretellers open. At one window, there were 3 employees huddled around the computer and at the other window there were 2 employees at the computer. I thought they either have no idea what they are doing or they are training new tellers. Either way it was scary as I had some banking to do that could be considered complicated. I left after standing in line for 10 minutes, as did 2 other people standing in line ahead of me. I'll do my banking at the branch in North Olmsted where I know they have capable tellers. I won't be visiting this branch again.

You can never call and actually speak to someone with a simple question that the annoying automated…read moreservice can't answer and the drive thru is never open, it's very inconvenient!

Keith has been a real asset. He has gone out of his way to be helpful and gone way beyond normal…read morecustomer service. This bank has come a long way to serve it's customers. Thank you!

The person I worked with was a bit sharp at first, but her attitude got better. What I needed…read moreusually takes longer, but she was proficient and got it done quickly. I like this facility, as they stay open until 1700 on Saturdays. Not bad, but not nearly as friendly as usual.

Tried to do some banking at lunchtime today. Very long line in the lobby. There were 3 employees…read morehuddled at one computer and 2 at another helping a customer. My thought was they had no idea what they were doing or else were training 2 new people. Either way it was scary as I had some complicated banking. I left. I'll do my banking at another branch in North Olmsted where I know they are capable. I won't be visiting this branch again.