I joined about a year+ ago, because who wants to give their money to big banking? Did this credit…read moreunion fund attacks on native Americans at black rock...no. Are they funding big unethical business....no. Do they own a billion dollar skyscraper...no. They are just a little business, in this little city and I think they have been very helpful anytime I've gone in the door.

I have been a customer for many years even now when I moved to Illinois more than 21 years ago…read more Several years ago, I received a personal loan to have Lasik surgery, and the interest rate was very reasonable. The interest rate on their credit card is lower than all of my other cards. They have tried to stay current by offering a mobile app and you can now pay your loans with an outside bank if you so choose. My company does not offer direct deposit, and I have to pay a $15 monthly fee to keep my Chase Bank account open here in Illinois. BFG doesn't charge a fee. I would recommend BFG Credit Union to anyone looking to avoid big banks and their outrageous fees.

I have been banking with Dollar Bank for nearly 15 years. They have free checking accounts, online…read morebanking and great loan rates! All my loans are with a Dollar Bank. They remember me when I come into the bank and they don't work on commission so it makes me comfortable working with them. I highly recommend Dollar Bank!

Visiting this branch leaves me feeling supported and confident in their service. This past week I…read morewas dealing with some issues, and Ms. Samantha was able in a very professional and patient way to find the solution I needed! She has a very high standard for customer engagement! Thank you!

I cannot tell you how grateful I am for Jason Clute because today he understood my concerns…read morecompletely and solved the complicated issue I was having and couldn't resolve on the phone. Long story short, there was a fraud hold placed on my account that shouldn't have existed and he was able to figure out where, why, how and expressed the situation to the correct department to get the hold removed. I won't go into all the details of why it was more challenging, but the vendor was in another country so it got super weird. FINAL POINT: this guy is a hero for me! Thank you to Dollar Bank for having such a comprehensive banking manager who understood my situation perfectly. He even brought up other solutions for my banking needs while I was here! Thank you JASON!!!

One of the gentlemen in the cubicles (tall & balding) I think his name may have been john, was…read moreextremely rude and I genuinely think he needs to take a couple classes on anger management or even just simple customer service. he was AWFUL! literally was having such a good day and after speaking to him... just sad. Was simply trying to cash & transfer a check over to me and everything he said was just yuck! Honestly think I'm going to close my account just because of my experience with him.

we love, Jenna! This is a great credit union always there to help and have some of the best rates…read morein Medina Ohio!

If I could give them 0 I would. Let me tell you I have never, and I mean never have delt with such…read moreincompetence in my life. I could write a book on all the things that I've had to deal with over the past years with them. I wouldn't care if the loan I took out was a 30% interest rate! The level of stupidity of these people is beyond me! And might I add I have NEVER wrote a review like this. But thanks to a global pandemic here we are. I signed a piece of paper to help skip a payment last month. And I assumed that it was for 3 months like our credit cards and mortgage payments etc. However I get a past due in the mail. No it wasn't for much, but I was still extremely confused. I called, actually got the person on the phone that was on the letter and she said I needed to talk to another person because they handled the application for skipping a payment during the pandemic. Well she said that she was on the phone and to leave her a message. I did this on May 8th. I didnt hear anything back so I figured they shorted it all out because they are known for mistakes like these. Well I just received a phone call asking me for a payment. I stated that I left a message and I was told they were short staffed. But yet you're calling me back? She proceeded to say that I haven't made a payment since January but yet the past due is forty something??!! My payments are around $130 a month, so can you explain to me why my payment you're sending me is past due is only forty some dollars and you're telling me over the phone that I haven't made a payment since January??!! These are the kinds of things I deal with ALL the time. The incompetence is so surreal to me. I asked why did I sign that paper then for help during the pandemic and for not reporting to the credit bureau's, she then stated we have no authority on reporting the the bureau's. I'm sorry, so why does the mortgage, utilities, and credit cards have that authority?! And why does this piece of paper I have state differently from THE MEDINA COUNTY FEDERAL CREDIT UNION?! The women proceeds to ask you can you make a partial payment?! Like I'm a magician and I can make it appear?! Maybe they have people that lie to them, I dont know. Like if she says over and over again I'm going to give in or something?! All I know is I would rather let this loan and my credit go then deal such incompetence. And my husband said maybe I should talk to a manager. SHE WAS A MANAGER!!! And all these 5 stars I dont believe are actually customers. DO NOT GO HERE. They will harrass you and not even give you the correct information!!!

If you want to be part of a financial institution, that does good work, cares about people, knows…read moreits customers and provides great, great service - this is it. I've been a member here for many years and I feel like this is part of my family. They know me. They answer questions when I have them. And they take extra care to make sure that my accounts are in order and balanced! If you want to be part of a credit union experience, this is it.

Used to be my favorite place to bank. Not anymore. It is obvious they've lost their customer…read moreservice skills. Questions are answered with annoyance. You are treated as though you are a bother. Rarely can you enter the facility forcing you to conduct business thru the drive thru. Zero patience for customers. Not sure what happened here but it is a huge disappointment.

Have had great experiences with the bankers here, including Mark, who has helped me with my bank…read moreaccount since I was a kid. I like the friendly feel of the bank and the manager, Patty and Josie, are both so helpful and positive. I would recommend them, they even helped with a notary public that I needed.

This Credit Union is wonderful they have lovely people there for always willing to help. They do…read moreshared branching and have free ATM that don't charge a withdrawal fee

If you are looking for a place to watch your money for you or for any banking services that shows…read moreno surprises...I say bank here. The people that work there are solid. Rare turnover. They know you...like banks used to be able to do in the older days. The attention they give is outstanding. We hit a rough financial spot many years ago and Integrity was understanding..not judgemental and friendly. We are well beyond that point but the bank provides many services to keep us staying an active member. I highly recommend this credit union because we are never shocked....they don't bill surprises and if you get in a hole...they will guide you out. The on line banking is user friendly but occasionally, I like going into the bank to see friendly faces.

We moved to Brunswick during the Pandemic (uhhhg). We needed a new bank (local) to get things…read moregoing for us. We randomly selected this joint. We were greeted by polite professionals who were knowledgeable and helpful. The facility itself was clean and tidy. We have had bad experiences with other financial institutions in the past but so far so good with Dollar Bank. We are pleased since day.