We have been with First Federal for over 23 years only with deposit accounts until 2016 when we…read moredecided to move and purchase a house with repairs. When we started the processing of buying the 2 homes on one parcel, it seemed like it would be easy. Well, it took 96 days from start to finish with a lot of aggravation along the way, with lack of communication on First Federal's side of the process. Now 2018 comes around and I'm having to call First Federal for my 1098, again. I start looking at the 1098 and they only paid 2 out of the 3 parcels. First Federal didn't pay the parcel our houses sit on. I go to the Auditor's website and First Federal of Lorain didn't pay July of 2017 property taxes, which they are escrowing for. Now there's a late fee. I call First Federal on February 6 and speak to Donna and she blamed the bill on the previous owner. Donna also said she would call me back on February 7 to explain it all to me. Well, that phone call never came. Funny thing is, First Federal paid all the property taxes in February of 2017 but then didn't pay all the property taxes in July of 2017. I have sent letters to the President, Vice-President and Asst. V.P. of Loan Servicing on February 8, 2018 and have heard nothing. I have also, requested receipts of the late property taxes being paid with them paying the late fee and NOTHING!!!! Again, LACK OF COMMUNICATION AND NO CUSTOMER SERVICE IN THE LENDING DEPARTMENT!!!!!!!

From the owner: First Federal Savings and Loan Association of Lorain originations date back to 1921, when a…read morefinancial institution called Lake Erie Savings and Loan Company was established. The mission of this newly formed company was to provide home ownership and a safe harbor for their customers life savings. In 1938, Lake Erie Savings and Loan Company applied for and was granted a federal charter. The financial institution then changed its name to reflect its new charter. The company has nearly 10 branches located along Ohio s north coast. It is a locally owned and managed company. The banks services include personal banking options, such as checking accounts, savings accounts, certificates of deposit and individual retirement accounts; investment services; and loans, which include consumer loans and mortgages. First Federal Savings and Loan Association of Lorain is headquartered in Lorain, Ohio. The Sandusky Office is closed on Saturdays.

I went into Northwest for them to set up a monthly transfer from Northwest to another banking…read moreinstitution for which I have a savings account. They couldn't help me set that up. I was told I would have to do it through their app. I don't have the app so I would have to do it online. I don't understand why I have to do it that way. I feel that customer service isn't a priority anymore and felt that I didn't matter to them as a customer.

The lady who waited on us was very patient. My Mom is 85 and hard of hearing. The lady talked…read moreloud enough for Mom to hear her and she also repeated things for her. When it was time to count out money for Mom the lady counted the money slowly which made it much easier for us to follow. One improvement the lady could have made was to smile.

I would give them zero stars if possible. Its my moms bank and I have taken her there on multiple…read moreoccasions for her to do her banking. Today 5/23 I took her there because she wanted to transfer funds for a money market account. Even though she has done her banking there for about 4 decades they required her to come in. Today I took her to the Amherst downtown location @ 2:45 PM. One teller , one other employee in an office and the lobby was empty. The teller said "no one can do that for you today and you will have to make an appointment sometime next week". My mom is 90 and its hard for her for her to get around so it was an effort on her part to make it to the bank. The teller then said "if you want to wait an hour maybe they can do it". 3 PM on a Friday with an empty lobby and no one can do a basic banking task ? The other really cool thing about the Amherst location is no one answers the phone. sometimes all day. The main bank should fire everyone at the Amherst location and start over or just do everyone a favor and close it. If you are too lazy to answer your business phone good luck doing any banking tasks at this location. Then there was the time I was getting a check ( for cash ) cashed for my mom and the teller 1st said she could not cash it unless I had an account there. My name was also on the check...... Seriously , no kidding. Try calling them sometime! (440) 984-2471

You can never call and actually speak to someone with a simple question that the annoying automated…read moreservice can't answer and the drive thru is never open, it's very inconvenient!

Keith has been a real asset. He has gone out of his way to be helpful and gone way beyond normal…read morecustomer service. This bank has come a long way to serve it's customers. Thank you!

Opening the account was a breeze. Explained I had just moved from out of state and needed to open…read moreaccount to Zelle my other accounts since my bank is not local. They were not able to make me a debit card onsite so I had to wait 7-10 days. Still not a huge issue as long as I can Zelle, which I was assured I could... I get home and try to Zelle to my other accounts and WHOOPS the banker forgot to inform me that I'm unable to use Zelle for 10 days on a new account but I can come into the branch with my id and withdraw cash. What good does that do me? I could've kept my cash on hand and done nothing with it instead of wasting my time going there at all. You can only Zelle small amounts of cash as well on new accounts so it still wouldn't have worked for me. At least be honest with your customers. The last straw was finally receiving my debit card and it's in the WRONG NAME. Lol how on earth does a bank send a card that doesn't match the name on the account?? Sorry, if you're too incompetent to handle simple transactions, trusting my money with you is not an option. Do better.

Fifth Third bank offers assistance with all of your banking needs! Employees are always welcoming…read moreand helpful, shout out to Madeline, Fifth Third bank employee, who was very friendly and helpful in solving our banking issues.

One of the most prompt, friendly, helpful bank and staff I've ever had the pleasure to know. They…read morelearn faces quickly, they care what goes on in your daily life and make friendly professional relationships very quickly

There was no wait when I arrived at 4pm on a weekday. I was immediately tended to. Linda was the…read moreteller who helped me with my transactions. She was kind and friendly.

Very inefficient on following through on their end with a lot of excuses. I tried to set up…read moreautomatic payments for a loan and after 3 months was still unable to do this. I submitted 2 automatic payment forms starting in April on 2 separate occasions per their requests, had my bank write a letter that we were the signer on the account per their request, and lastly was told in June that 11 days before the due date was not enough time to set it up. Then the following month (July), the payment still never came out of my account. When I called, the girl gave me a couple of different stories and said she was confused because she deals with a lot of different accounts. After talking to her supervisor, I was told that it takes at least 15 days to set up but all loans must be current 15 days prior to the due date. Ive never had to jump through so many hoops to make sure a company gets paid. I decided to set up automatic payments through my bank instead (Huntington has always been great). Ive lost all trust in this company and after this loan is paid, I will never go through them again. My overall impression is a small unorganized company. When going through the drive-through, the tellers seemed nice enough.

Great place to do banking with! Very nice and helpful employees. Tara Rodriquez is the best!read more

My experience with comm star has been fantastic they were a great help to me in many financial…read moretransactions.

Blah, worked with a manager here who was supposed to sign me up for a CC, did all the paper work…read morebut it never went through. Found out 4 months later (clearly I have a lot of CC's so I didn't notice), and I never got the $100 I was owed for opening a credit card. Last time I try to open an account with them for $100 with the intention of closing said account once i get my money :)

I've been going to Fifth Third bank since I was in my teens. I've never really had any issues with…read moreany of the local branch offices. I like going to this branch more so than the others because they aren't typically busy and there is always someone available to talk to if necessary. They have one 24 hour drive-thru ATM machine and one teller window that is open during regular business hours. My only gripe with this branch is that they often run out of deposit envelopes for the ATM machine over the weekends.