I like Chase Banks, but this branch is very difficult for someone with mobility issues. I've only…read morebeen inside once, and it's not laid out in a user-friendly way. The teller windows are on the opposite wall from the entrance. You have to hobble through the huge, mostly unused lobby into a little alcove in the back where you'll find the teller windows. While I was there, two elderly women with mobility devices struggled to get there, then struggled to get back out the front door. Really poor layout, especially considering the largest demographic group in our country is aging baby boomers.

The only reason this place got 4 out of 5 instead of 5 out of 5 is because their entryway and exits…read moreare screwed up. Getting in and out is a pain in the butt, otherwise, I have no complaints about the place itself. Fast friendly service. Clean and neat lobby. Even gave my each of my boys a handful of lollipops.

Terrible experience here with a Bank Teller named Catherine. She was extremely rude and…read moreunprofessional. My mom and I went in to deposit a decent amount of paper checks, a seemingly simple task especially since the place is not busy at all. Catherine made snarky remarks about how there is a way to do it online and that it created unnecessary work for her. Instead of just doing her job, regardless of the hassle she felt, Catherine felt the need to express her distaste with our method of choice for depositing checks. The attitude she had left a sour taste in our mouth, and she treated us as second class people for our preferred method. To me, the option to deposit the checks physically with the teller would not exist if it is not already being utilized by some customers, so she did not need to be rude about it. When speaking to the manager, he dismissed our concerns easily, and reminded us of our options to bank elsewhere. How come it was his first instinct to send his business away rather than mend the situation? Does he not care about the reputation and business of the company he works for? Honestly, we noticed that our white counterparts in the store were being treated nicer and it is hard to not assume people will carry implicit biases with them, especially in Streetsboro, Ohio. We definitely will not return back to this location of Huntington, and we expect better from this bank.

The mortgage team at this branch are god awful. I mean. Absolutely incompetent. They never…read morecontacted our realtor to get an extension on our contract because they couldn't meet the close date deadlines. So we ended up out of contract. We could've lost our house because of them. They incorrectly wrote the extension contract (after we'd been out of contract for a full week with our sellers just waiting.. no information), and then they told us papers needed signed for closing that day... at 5:30pm.. Literally thirty minutes before their branch closes. My fiance works an hour away from them, and doesn't get off work until 5pm. This particular day, he was working longer. And just today, he left work early to go sign these papers, and the loan person (Lisa) that we're working with wasn't even there. She passed the papers to a personal banker, who passed them to another coworker. That coworker was unavailable when he went in to sign the papers. They were then passed to a teller, who could not explain anything on the papers. And throughout this entire process, Lisa was barely reachable. The entire time, we left her multiple voicemails and sent emails upon emails. She responded maybe once every three days. And when time is of the essence, this is the worst quality in a mortgage officer we need. Even our realtor said that Lisa would never get back to them when they needed it. This was nothing but stressful, and I wish we had gone with another company. How worthless do you have to be. I do not know how this branch operates on a day to day basis. I would never EVER recommend going to this branch, and it's almost written me off of Huntington completely. DO NOT go with Huntington for your mortgage. These people are not about customer service. They are about quantity, not quality. Save yourself the stress and worries, and go with a company that cares about your interests and respects you as a customer.

Wish I could give a 0. They lost a whole family of customers for life. We opened my daughter's…read morevery first account so she could direct deposit her paychecks. She is a minor with her mom and I also on the account so it was very clear she needed an account with a low minimum and not a lot of transactions. They clearly set up my daughter's account incorrectly, then corporate closed her account due to non-compliance and "stole" her initial deposit with a promise of check's in the mail from customer service. We will be closing our remaining accounts and finding another bank with competent employees focused on customer experience. On the day her first check was supposed to be deposited she logged in and her account was no longer visible. After 20 minutes on hold, I was told they sent a letter 4 days ago and sent a cashiers check by mail yesterday. They could not provide any details on why the account was closed, what amount was being refunded or when that check would arrive (regular mail - no tracking).

I have banked at US Bank for 10+ yrs. I went in to do a very basic money transfer to someone and…read morenot only did they not complete my transfer but they gave me the third degree, asked me some very intrusive questions. Had I simply done this online it would have been easy and straightforward. This had nothing to do with KYC or the security of my money - and everything about exerting control. If you want to have management over your own money then I do not recommend banking at this branch. I am closing my account here.

Outstanding customer service I came in, in a panic. There was a transtransaction that I didn't…read more recognize, Mindy was quick to call the home office to get things figured out. I left happy and satisfied. This is why I bank locally and not at a big box bank!

I was trying to remove my money out of the bank after a large deposit. There is a very nasty lady…read morethere she wouldnt accept my bank card and d.l. for the withdrawal. She was the most rude employee of all time. With her eye rolling and heavy breathing. We were told that you dont have your phone number linked to the account. I have never been told that was necessary. In the end she refused and there was nothing i could do. So smart ass me went to the atm over and over taking out 800.00 at a time till i got what i requested. Ill show you chase bank!

This branch definitely doesn't make my hands clap . This branch serves a large campus community…read more That being said, there are never enough bankers available for questions, and other banking services that cannot be handled by the tellers. They are understaffed. The staff they have are friendly and helpful. There's only one lady (banker) who is not as friendly and never smiles. I have complained about service for disabled as there is a sign that says that if you require special assistance (with the recognized disability sign) to let them know. I think that if someone is struggling to stand up in line with a cane, then a teller or banker should excuse themselves and either offer their support.. Offer a seat, serve them.. There are not enough seats in the lobby and the line goes out the door at peak times. At one point, they didn't even have a notary. I complained about this and now they have one, however if you need this service, call ahead. In summary, if you need branch services, drive the 4 miles to Ravenna branch. Much better.

I was so disappointed with the business managers service here, but I did not wind up, putting any…read moreof our business money in this bank. I took it to a different bank. Where I got really efficient and quick service but not here. Here I felt like I got attitude, and no smiles.

Great service, great staff, great management. Adam Rubin and team, Debbie Bish and team are…read moresplendid. Kevin in top management is great.

It was a year and a half ago, but Hugh was great to work with. He promptly replied to dozens of our…read moreemails with answers for every question, concern, and anxiety a first time home buyer could come up with.

Excellent customer service and prompt response time. I was able to connect with an agent…read moreimmediately and get a quote that was way cheaper than what I was paying before, and they pointed out several coverages that my old policy didn't have on it. It makes me feel much more comfortable knowing people who actually understand insurance are helping me.

Full service insurance agency! Was able to increase coverage and save money. Highly recommend.read more