This is the worst bank! Extremely unprofessional. We activated a new debit card because of a chip in the card. I called the bank when I activated it because we received two. I activated the card that they advised me to. Fast forward to two weeks later, while on vacation we received an email that our card would be deactivated. We quickly called the bank and they advised us that it was the old card that was being deactivated and we should not worry. Well low and behold, the day after they said it would be deactivated we tried to use it and it was declined. This time we called our local branch. They refused to help me because I didn't have the card with my name on it. We have a joint checking account and are both clearly listed on the account. But they refused to do anything about it. Now we are in Florida (from Ohio) and have no means to pay for anything. Will be changing banks promptly when we return home. read more
