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Springfield, IL

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The Medicine Shoppe

5.0 (1 review)
Open • 9:00 am - 6:00 pm

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13 years ago

Helpful 2
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Love this 1
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Walgreens - Price of bowls I showed Leann

Walgreens

1.8(5 reviews)
3.8 mi
•$$

I am a stickler for good customer service. Nothing irritates me more than being in a store, asking…read morean employee for help, and having them be obvious about having no desire to help me. I just got off the phone with Jacob from this store. I was looking for a very specific make up brush that I've been having trouble locating. There was no one working in the cosmetics department today and Jacob happened to be the store associate to pick up my call. I am not sure which department he is actually with. He was so nice on the phone and he went way above and beyond anything I would have expected. He wrote down what I was looking for. Went over to the department to look for it. Came back with 3 brushes of the brand I was looking for, when we decided that none of these were it, he made another trip over to look again. He discovered they carry it, and were currently out of stock. He then offered to look in the computer to see what store carried it. When he discovered that it wasn't really helpful, he then offered to call a few store and have them loo for it by its number. (I did not as him to do this! LOL) He was so kind and patient and was the epitome of good customer service. I sat right down with my phone to write this review. I am so thankful to him for his help. I hope the store realizes that they have a star employee n their midst. I know all of this was over a silly make up brush, which make this experience all that more special. Most people would have just said "nope, don't have it, sorry." And that would have been it. So, Thanks Jacob. You deserve a raise!

Very poor customer service in the pharmacy department. I called and was rushed on the phone. The…read moreemployee had a very nasty attitude. She told me "its 5 o'clock and we're busy" as if that was an excuse to be rude to a customer. SHe would not allow me to speak with anyone else. Sad to treat customers this way. This is your job, NOT OURS! Respect should be given at all times.

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County Market - Apparently they can't afford lights in the parking lot or to light up their sign!!

County Market

2.7(7 reviews)
3.6 mi
•$$$

Let's hope they've gotten the lights for the letters Coun in County Market working now. And the…read morelights closest to the building in the parking lot working too! Because when I was in town and we stopped it was dark and scary. After leaving the hospital one night, we stopped at this location is because it's the last grocery store we pass on the way to my mom's house on the lake. We've used it before but not as often as we'll use the location in Chatham. We only needed a couple things and since they did have plenty of staff working the night we were there, checking out was quick.

I went to your store to get some chicken livers for dinner. A "gentleman" leaning on a shelf or…read moresomething behind the deli case ask if he could help me. (Never leaving his comfortable position to approach the deli case) I ask if he had any chicken livers and he stated "no, were out!" By this time I had already decided he was not going to be helpful started to turn away when he ask "can I help you with something else?" I said no, I had just come to get chicken livers. End of conversation. Well I went to the County Market on Veterans Parkway, to find they alao had no chicken livers in the case, however, when I ask the young lady behind the counter if they had chicken livers, she said no however, if I wanted to wait 10 or 12 minutes they would be happy to fry some fresh for me. That's customer service and that's the store I will ow be shopping at!

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The Medicine Shoppe - drugstores - Updated November 2026

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