Sketchy vibes are kind of my thing and to some this experience may be considered pretty sketchy getting all massaged up in a huge room with a bunch of other people. This was actually far from sketchy or that could mean I've just been to a lot of sketchier things hahahaha. I firmly believe in going to different schools for services like hair, skin, massage care...because hey why not support a future professional...they have to learn and practice and I don't mind paying less! It was easy to call and leave a message for my preferred date and time. I called in the morning and received a call back that afternoon (when there was clinic). There are limited days and hours that the students have clinic so keep that in mind. It worked out for me because luckily there are evening hours. Check in was easy and at the time of my service a 1 hour massage is listed as $40, no add ons available that I know of. You pay before starting. Josie was my student and she greeted me and asked if I had visited before. I had not so she gave me a brief rundown as she guided me to the changing area. It's a large dimly lit room with multiple massage beds. Relaxing spa music was playing which is great for potentially snoring or awkward breathing sounds which could occur. I was given a very large sheet which I appreciated as some other places I swear try to give me the smallest square of fabric possible, barely covering all the goodies....not an issue here though! I took of everything but my panties in order to need impede on her flow. She led me to her massage bed and I hopped on! She asked if there were any specific areas I would like addressed and I told her my lower back gets on/off tightness. I received a full body massage and always felt properly draped at all times. Pressure was applied and changed as needed on various body parts and she checked in with me to ask if I was ok multiple times. I had an amazing experience! I tipped her in cash after my service...so be sure to bring some cash for your student. My first time here and will definitely be back when I'm in the area! As with any service based school, of course your experience will vary depend on who services you but verbally everyone will have the basics down to be able to service you...I've not had any issues and hope the same for you LOL If you've read this far thanks! You're a real one :) Pro tip...upon opening the door to enter...there are stairs immediately leading DOWN....do not try to run in or you will definitely be eating some stairs...potentially looking like an awkward slow mo cartoon gone wrong. read more

This review is for receiving massages as a client. I will never return. You're better off paying slightly more for massage envy or some place in china town. And least they realize they are providing product/service. The massages at The Massage School are hit or miss, they discourage requests outside of a specific routine, it's in a dungeon of a basement with no separators between tables and they give you a bed sheet to wrap around you like a toga. But that's what you get for $40. If you find a good person, you can request them until they graduate out, including for 2 hr massages. What makes this 1 star is their ineffective scheduling system and even worse communication with clients. They have repeatedly shifted me from my requested people with zero communication. I've had some pretty bad experiences as a result. What's the point of requesting someone and traveling 45 minutes to find out it's with a masseuse who has no idea what they're doing? Thats not the agreement we had. Sometimes this is a result of simply not taking the time to call me. Other times it's been confusion between their staff because they keep their schedule with paper and pencil. If you want to use such a poor scheduling method, the least you could do is keep track of changes and have a method to let your clients know with an opportunity to cancel. You're using a 1980s organizational system with terrible 2020s customer service. I've received zero offers for refund (I've asked) nor remorse from the person who runs the place, but many apologies from staffers who can't do anything about the situation. I was told to the equivalent of 'you get what you get and don't get upset.' I know you're a school but you're still charging money for a service. Try acting like it. After too many experiences like this I am tired of paying with my money and time for disrespect and bad massages. read more

It was my first time there and I understood there would be multiple massages happening in an open space-- I didn't know what vibe to expect with that. Turned out to be very positive all around- Respectful, professional... quiet relaxing space, ambient music, dimly lit, the sheet provided to robe yourself before/during/after was generously large (a dark queen size sheet maybe?) so I always felt appropriately covered. Simple and effective. I left feeling lighter, inside and out, because my knots and extremely tight/tense muscles were loosened! Great work, great value. read more

I heard about these massages from a coworker and figured I'd try it out. I left a voicemail and they called me back a day later and told me what time slots were available for the days I specified and from there I booked an appointment. I had Rachel, who was so sweet and made sure I was comfortable the entire time, especially since it was my first time getting a real full-body massage. She made sure I was properly covered by the sheet the entire time, which made me feel comfortable since you get the massage in a room with everyone else. For $35, it was a great experience and I'll definitely be back. (And don't forget to tip!) read more

I had a great experience the first 6 times my wife and I went until this last weekend the manager of the clinic had a horrible attitude and because of this experience we will never book with them again. It is very unfortunate because the sideman do a fabulous job read more

If you are considering pursuing an education in massage therapy I would actively encourage against The Massage School. The core staff of Alexei, Teeka, and Scott made the program borderline unbearable. I personally dealt with verbal abuse from Scott and was met with apathy by the rest of the staff which led me to feel unsupported and uncomfortable for the rest of the program. The education was also lackluster and the instructors often gave conflicting information in lessons. Many of my classmates sustained injuries in their hands and bodies due to not being taught proper body mechanics at the beginning of the course. Additionally, during the global pandemic of COVID 19 the staff abandoned my class and ceased communications despite being contacted multiple times by multiple students. We have many concerns due to the lack of hygiene in the building and the idea of returning to a place without proper ventilation. Overall, the only redeeming qualities to the school were two of the instructors late in the program Ilir Ymeri and Angela Powers. read more

$30 for an hour massage? I can now afford to incorporate massage into my well-being routine sans financial guilt! I have had really amazing experiences here and love the space. Its a low-lit room with many tables and you are paired with a student before entering the space. You will be in a room with others getting massages as well, but there is NOT a teacher at the front of the room etc. You are given a sheet and disrobe in a private changing stall. It is quiet and relaxing and I am grateful for this resource in Boston. Please note, that these -are students- and that if you have serious health issues, that you should be seeing a licensed body work therapist. If you are in general good physical and mental health, you still need to go in with an open mind and heart to your student and speak up if something isn't working for you. It's a good exercise for your boundaries plus giving the student a quite literally, hands on experience of interacting with all sorts of bodies and preferences. To protect the integrity of the students' practice, as well as your own health, you have to be the one to take the responsibility of working with a student for a massage. Also the music is always amazing and I am very impressed with nearly all of the students I've worked with. Also, Scott usually works the desk and he's hilarious. Nothing but gold here, folks! read more

I was feeling stressed and part of self care is stress relief. Well The Massage School was ideal. An ideal location, ideal pricing, semi-ideal atmosphere but it works, great professional massage therapists. read more

The Massage School - Massage Near Me - Boston, Massachusetts

This place is a hidden gem. I come whenever I can to unwind. There are some seriously good hands here that rival the best professional massages I've had. Not all the students are at that level, so you might have to try a few times before finding someone you really like. But at $30 it's affordable enough to try someone else if you don't like your first therapist. Having said that, I've never had a bad massage here and wager you won't either. To get an appointment, call and leave a message. Don't bother coming if you are or have recently been sick or injured. I've seen people turned away, so you are forewarned. The best students here are able to work on specific problems you're having and dissolve all your knots. Worst case scenario, you get a nice relaxation massage. I highly recommend giving them a try. read more

4 stars b/c it is affordable. I have good experiences and really bad ones too. Really depends on who you get...I am not sure if you can request, but my friend told me she had requested for a particular therapist before read more

Once upon a time on a seemingly ordinary Saturday an overworked, overstressed 27 year old male wandered into a massage school in the South End with an open mind and hardly any expectations to boot. To put it bluntly, the mini-odyssey of emotion I experienced at this hidden gem was nothing short of euphoric. Consequently, I felt an obligation to share my experience with the world as eloquently as my limited linguistic abilities would allow. From the moment I descended from the sidewalk to the dark lobby, I knew I was in for a sweet treat when the elderly sage manning the front desk asked my girlfriend and I to skip all the paperwork and sign on the dotted line - no BS, my kind of my joint. From there, It was off with the clothes and on to the golden throne off godly goodness. Disregarding the fact that I was sharing a room resembling a bomb shelter with 20 other people (could've been dead or alive), my aspiring masseuse quickly assuaged my fears with hot oil and a soft whisper. I hesitate to use the word guru, but let's just say my masseuse has fingers fit for the Pharaohs of Egypt. In those 60 minutes I experienced every emotion on the spectrum of human feeling. Hyperbole aside, It was similar to the first time I watched Forest Gump or the first time I awkwardly swayed with a girl at a church dance(leave some room for the Holy Spirit). From gripping sadness to blissful joy, I felt like a little leaguer who dropped his snow cone in the dirt, then cracked his first home run over the fence. The swedes would be proud - minus the thin air of the alps. My bag lunch of emotions was fueled by the ballads of beauty echoing throughout the dark dungeon. At one point I thought Morgan Freeman was going to come out from behind the curtains to narrate the details of my massage accompanied by cherubs harmonizing with flute melodies. I also think I heard that song by Sarah Mcglaughlin on that commercial where she makes me feel bad I have never donated to battered dogs or animal shelters - tears were shed, it was beautiful. If I didn't convince you by now - it costs $30. Enjoy, I'll see you there. read more

I had a fantastic experience. Went in with semi-low expectations and was really impressed with the quality. Customer service was great from the moment I called to make an appointment. The staff is very casual and laid back and the office is clean and bright, which made me feel relaxed and comfortable. Got there on time, paid $30 upfront, sat in the waiting room and was called into the massage room almost immediately by Mike (I was asked when I made the appointment if I had a preference for a male or female therapist) - he was really sweet, asked me if I was new to massage (no), what areas I wanted him to focus on, and what pressure (all the standard questions). Mike lead me to a changing room to undress and wrap a clean sheet around myself. Then he brought me in the communal massage room, where there were 4 or 5 tables (my sister was getting a massage on the other side of the room). The room was very quiet, save a few moments of chatter between other therapists and clients, but that didn't disturb me. Relaxing music played and within moments I felt as if I was in a private room. Mike gave me exactly what I wanted - perfect pressure and hit all of the spots I asked him to. He even did a little energy work - placing his hands on my back and head for a few moments, sometimes adding pressure, and slowing removed them. The hypoallergenic oil used could have been a little more slippery - at times it felt kinda dry - but that's my only "complaint". Both my sister and I felt like the massage was the perfect length - every time we feared it was about to end the therapists kept going, which made it feel like more than an hour. At the end I was brought to change back into my clothes and fill out a comment form. I gave Mike a standard $5 tip, but if I could have afforded more I would have given him at least $10. My sister felt the same about her therapist (Ginny). Afterwards we both raved about how relaxed and relieved we felt. I will definitely return - $35 for an hour massage from compassionate therapists is a fantastic deal. * Be sure to bring a reusable bottle filled with water to rehydrate - not sure if they have any there to drink because I wasn't offered it, but there may be a fountain in the building. read more

$30 for a 60 min massage by students. It can't get any better than this. I'm a student myself so I appreciate a good deal when I find one. Although the massages are performed by the students, they are still really good, considering the setting that you're in. I called to make an appointment. I wish that they had online scheduling, however, I assume that they will have that option in the near future. The venue was very minimalistic and clean, which is all that matters to me. The massages are done in groups. You go and change in a changing room and are brought to the common area where a bunch of massage tables are set up. This didnt bother me. The lights were dimmed and there was music playing. Once I was on the table and closed my eyes, I forgot about everyone else who was half naked lying near me. The place is kind of in an alley type place which looked a little sketchy but nonetheless, I'm glad there's a location in Boston. There's a ton of college students in this city and we could definitely use an affordable massage place. read more

The Massage School - Entrance before you walk down a couple of stairs - Massage Near Me - Boston, Massachusetts

This review is for the Boston location. The Massage School was a great deal. If you're reading this, you have to set your expectations. It is a school, not Canyon Ranch. Because of that, it's only $30 for an hour. I was able to schedule an appointment ahead of time. The school is on a street you typically wouldn't go down unless you needed to. Here is the process: Everyone with the time slot sits in the waiting room until the student comes to get you. You are given a black sheet and led through the open room, passing everyone's massage table, to a fitting room to get to your comfort level and wrap a sheet around you. Then you walk across the room to your table with just this sheet around you. You can't be shy. And then you have to strategically get on your table with the sheet still on you. The massage was great. Mine lasted easily longer than an hour. It was almost as good as one done by a pro, at a fraction of the price. And they are vey appreciative of small tips. I will definitely be back. read more

The bottom line is that you're going to get an hour massage for $30. This is a bargain as this will typically cost you $85+. From my experience, and being a Med student, it's all the same. Granted this is a school, and the therapists are training, but you still are going to have an experienced person manipulate your body. The whole point of massage is to get you into labored breathing, this activates your vagus nerve and reduces your cortisol levels. At the $30 price point, clients can incorporate good massages in their lives leading to greater well being and reduced stress. read more

Great therapeutic massage! Many student clinics pull the relaxation massages only card... But this one worked with my individual needs, and tailored my bodywork appropriately. After a 16hr road trip, I had one target area in which I need major work. The therapist (Sam) did a great job, and gave me tips & suggestions for things we could do at the next massage. I will definitely be back to what I'm calling, 'the massage dungeon.' Well there were no chains or dragons, but you have to walk down some steps into a rather dim entry point (I went at night) to check-in. And the entire space is dark, which helped with privacy from the other tables. Overall, it was fabulous... And the setup is doable in exchange for that $30 price tag! read more

Amazing massage--within the top 3 massages I've ever had! I was a bit caught off guard initially by the set up--they take about 5-6 clients at a time into one large room, where all the clients go into separate stalls, undress, and wrap themselves in a sheet. From there everyone goes to side by side tables, receives an hour massage and then head back to the stalls to get dressed. It was a little weird at first, but then I received such an incredible massage that the weirdness is gone and I will ABSOLUTELY go back. And for $30 per massage? I'll be back on a monthly basis for sure. read more

Amazing work. I love this place. Its very affordable and effective. The only downside is students graduate and not everyone is as good. I work recommend talk to the coordinator about pressure and stuff. read more

I guess nobody has reviewed this place before because Acton is kind of in the middle of nowhere. I wish there was a campus closer to Boston so I could go all the time. But that's fine... the less people who know about it, the easier it is for me to make an appointment :) I just came back from my massage about 2 hours ago and feel wonderful. The Massage School offers a $25 massage "clinic." It's the only massage they offer. It is wonderful. A FULL hour, whole body neck to toes, choose your pressure level. It is so cheap for an absolutely glorious massage. read more

I found this place here on Yelp. I was skeptical going because, well, it's a school and the fact people keep saying its $30 over and over all I could think was "I'm going to get a $30 massage" NOPE. It was great! I'm in construction and I've been in a ton of pain so I needed something. I called this afternoon at 2:00, asked to set up an appointment and that anytime after 4 works for me. I got "we have 6 or 8 available" "tonight!?" "tonight" Perfect I walked into the place filled out (signed) some paperwork and sat down in a lobby of about 10 other people. 6 came and we all filed in together (I heard "group" and thought I was going to walk into people already laying down. Not the case). Dressed down and wrapped myself up in a sheet and off I went! Once I laid down I couldn't tell there was a single person in there. The "student" I got was excellent! She was soft spoken, focused exactly where I told her I was having problems, made me feel completely relaxed and applied the perfect pressure. I normally pay triple that for a massage and I end up leaving more tense because I paid $100 for a $30 massage. But here was the complete opposite. Before I left I already set up my next appointment. My only problem is, what happens when she graduates!?! Am I going to have to walk into another student that maybe doesn't know what they're doing!? What if it's not as good?!? Well it worked out this time and I'll sure as hell take that chance again when the time comes. read more

I would go back and try again. For the price this massage was decent. This type of place totally depends on the student that you get. Warning: if you are shy you probably don't want to go to this place though. You are brought into a fitting room like stall, given a basket to place your clothes in, and given a sheet to wrap up in. You walk through a warehouse like room and lay down on a table, the student moves the sheet to cover you on the table, and your massage begins. Once the massage is over you will be brought back to the stall to change. Overall it was what I paid for and I would definitely go again. read more

$30 for a 60 min massage cannot be beat! Call for appointments and choose your preference of male or females. They do a good job since they're getting class credit and are trying to graduate. The place is not very private since there could be a bed right next to you, but the students do a great job covering you and make you feel as comfortable as possible. read more

This was my first time getting a massage, and I had a great experience! I called today and they had multiple times available in the afternoon and evening. They were very nice on the phone and professional in person. Because it's a school, you're in a dark room with 15-20 other people. If you're shy about wearing just a sheet in front of other people, this might not be the best option for you. I didn't find it uncomfortable, and the room and music was really relaxing. The masseuse was very professional and did a great job. I had a lot of tension in my muscles, and I feel so so relaxed now. $30 for an hour long, full-body massage was a great deal. I'll definitely be coming back! read more

I had a wonderful massage here, for only$30. The appointment process was easy. The location was much easier to find, than I had anticipated. And the employees were mellow, kind and respectful. Best of all they are Deaf-friendly! My message therapist even knew ASL! I look forward to returning read more

If you like getting a good massage for an affordable price in Boston, this is the place. It's a school so it's not fancy. The appointment slots are limited and you have to be diligent and promptly reply to calls/VM from the school when they call back. Everyone gets massage in the same room so if you're not comfortable sharing space with strangers maybe this place won't work. I loved my massage. Excellent service but don't expect spa service from a learning school. read more

A wonderful hidden surprise in the South End of Boston! I heard about the Massage School's student clinic from a co-worker and finally as able to go yesterday. For a 1 hour full body massage, you can't beat the price of $30. My student masseuse was very nice and was able to increase her massage pressure when I told her my feedback. She was great at draping the sheet to make sure I was always covered throughout the massage. My favorite part was that the massage table was heated which is great in the winter time! The big massage room was dark with relaxing music playing which really helped me relax. I will definitely be back in the future. read more

How can you beat a $25 one hour massage? ! I heard about The Massage School from a friend but was a little hesitant about being in a large room with 10 or 15 other clients. However, as soon as I put my head down on the table I felt like I was at a Spa. The lights were dim, soft music was playing and the therapist was extremely professional. The pressure exerted was perfect. The massage was excellent and I've already made my next appointment. In this economy, why not give it a try. Your muscles will thank you. read more

I went there 3 times- 2 bad massages and 1 really good one. @$30+$10 (tip) per massage, i spent $120 for 3 massages, an hour long each. A massage with Song left me with a hurting neck immediately after the massage. The Massage School does not allow you to book the same student more than 3 times. Of those 3 times if the student you booked has to leave then theyll find you someone else who may be horrible. Yes we went there because it was a "deal" but if its only a win win situation for the massage school and they don't allow to schedule with particular students then it ends up being a really bad deal and a low quality experience. I will not go there again. read more

$30 massages right in the heart of the city? You can't beat it. Some of the student massages I've gotten here are easily much better than actual massage studio massages I've paid much more for. read more

$30 for an hour long massage. Tremendous deal, especially for the quality of the massage.

$30 for 1 hour massage is a phenomenal deal, though you sacrifice privacy and the quality could be hit or miss depending on who you get. The massage is stll performed in a large massage classroom with 20ish different tables a few feet apart. You must take off shoes before entering the clinic and no slippers are offered. The location is on the second floor of a bank. read more

The process for booking a reservation was easier than I expected. Leave a voicemail and you will get a call right back. Be prepared to share the areas that you would like your massage therapist to focus on and the amount of pressure. No-frills, but just enough. Jeff was thoughtful, thorough and provided tips on the back end. I would definitely return on my next trip to town. read more

Great place for a cheap massage. Therapists-in-training vary in expertise but are good for the most part. My only real complaint is that they really need to have water available. Even if it's just supplying cups in the bathroom, it's important to drink water after a massage and if you have to drive or walk home without drinking water after a massage, the toxins released by the massage won't be flushed out and will be hard on the kidneys. I know you can't put in a water fountain, but cups in the bathroom or water for sale would make sense at a massage place. read more

Let me share a secret with you. Boston's cheapest massage... its even cheaper than Chinatown. Its $30 for a full hour! Can't beat that price!! You have to call to make an appointment. Usually nobody picks up but if you leave a voicemail, you will get a call back. This is not some fancy spa where you can pick a time. They have fixed times for massages so you have to be able to make it to one of the time slots. I walked over a mile to get here from the T. The closest T stops are the orange line (Tufts Medical Center) and green line (Arlington), and its still over a one mile walk. Alternatively, you can take the silver line to get you closer. The massage school wasn't that hard to find, there was a big sign outside. After going in, I paid $30 (credit cards are accepted), signed a waiver, and received a big black sheet. I was informed of whom my masseuse would be (you can choose male or female but its not guaranteed). Then my masseuse came out and called my name. She led me into a large room that has about 10 ish massage tables. This is no fancy spa, so there are no walls or shower curtains to divy up the massage beds. There is a bathroom, as well as individual changing stalls. My masseuse gave me a basket to put all my belongings in and led me to the massage table. I saw people skillfully jumping onto the bed with the sheet wrapped around them, without exposing themselves. I had wrapped myself too tightly in the sheet and when I got onto the table, I wasn't able to unwrap myself. My masseuse kindly helped me unwrap myself and began the massage. From that point on, the people around me didn't matter. I was in heaven. There was soothing music played in the background, I was in my own world. The massage wasn't bad, it really depends on whom your masseuse is. Mine did a good job but could have done a better job of massaging some of my kinks. At the end of the massage. I went back to the changing room with my basket, put on my clothes and tipped my masseuse. Please tip your masseuse! There are slips of paper for you to rate your masseuse if you want. read more

$30 for a 60 minute massage is something you can't resist. I came after I landed in Boston after seeing their reviews on yelp and I am so glad I came. I had Gina and let me tell you she is the best! She is so sweet and very attentive. I had the worst pain in my back and shoulders and after seeing her I have none. My only con is that what will I do after she graduates?! Do yourself a favor and check this place out. read more

I had an appointment scheduled for today, and I came down with a cold yesterday. I was hoping to feel better, and started to, but toward the end of the day I started feeling sick again. I understood the 24 hour cancellation policy, but when it was explained to me I was never told that I would need to pay if I cancelled later than that. I was leaving a message, and the man picked up the phone and I told him that I was ill and needed to cancel, and that I was sorry it was so last minute. He immediately became frustrated and rude, saying things like "you were sick yesterday and you are calling today at 2:30pm on the day of your appointment? Next time you need to call the day you start to get sick." He then proceeded to tell me that I owed $30.00. I explained that I wasn't aware I would owe the price, and that if that was the case I would come anyway. He then told me that I was forbidden to come to the clinic if I was sick. I wanted to reschedule, and told him that I was sorry and didn't realize it would be such a big deal and since it seemed to be, and that I would come for my appointment. He repeatedly told me I was not allowed in the clinic if I was sick, then told me he would cancel the appointment, and that "I was not to call the clinic again." I understand that cancelling last minute is frustrating, and I feel badly that I was doing that. Especially because that might deprive a student of an experience. However, I was sick, and I wasn't sure how things would turn out. I was so shocked by how rude this man was, and how he turned me away for life because I needed to reschedule due to illness. I was hoping to feel better today, and thought I was, but then things started going downhill later in the day and I felt it best to go home. This is not how you treat people in customer service. I have never been so offended. read more

Gem made me feel comfortable and did an amazing job. Don't think I'll pay for a spa ever again!

This place is NO joke! Finally, a facility where I can have an excellent massage at an affordable price. Thank you, The Massage School. I will tell everyone about this dream come true. read more

I just got my first massage at The Massage School and it was FABULOUS. A great massage for $25?! What's not to love? The clinic setting means that you're in a room with several other tables and people getting massages, but I didn't mind and it was kind of interesting to hear the little exchanges between the other massage therapists and their clients. I liked it so much that I'm going for 2 sessions in 2 weeks! read more

Confusingly bad -- appalling -- customer service from Scott Until yesterday, I really liked this place, and hoped to make it an at least monthly routine. I've had some great massages and some disappointing ones there, but that makes sense for students, and the price is right, especially since regular professional massages are out of the budget for me. However, I had a bad experience with a massage yesterday, enough so that a staff member (I believe her name was Mara) noticed and asked what she could do to help, and listened. She was great, she went above and beyond. On my way out, Scott, who runs the desk and I believe is the manager or owner, asked if it was anything he should know about, so I gave him a summary (probably more rambling than I intended, but still short, maybe two sentences). All I expected was an "I'm sorry you feel this way" or something to that effect. Instead, he talked about the fact that they're students, you can't expect them to know how to react to every situation yet, etc. I didn't disagree with much of what he was saying, but I thought that he had wanted the information about why I was disappointed by the student, since he had asked. I told him as much, and he doubled down, elaborating on their lack of experience. Part of what had upset me was the fact that the student seemed very freaked out by the fact that I cried a little on the massage table, and seemed to be trying to get me to stop for his own sake, rather than mine. I had already told Scott this, and so when he went on about them not being experienced I said something along the lines of "I don't expect perfect professionalism, I just hoped for a little basic human kindness." That really upset him, and he told me I was attacking his student's character (I didn't intend to, I just wanted to express my concern about his behavior). He also suggested I get help for whatever issues I had (yes, I had cried in public, but that's not that uncommon in massage clients, and not really an appropriate thing to say in an already tense conversation with a stranger / customer). At this point, I really didn't know what to do, because I really liked The Massage School, and wanted him to give me a reason to come back, a simple apology, for example. I told him that I had hoped to become a regular (I've been there five times) but now I had concerns, not because of the student but because he was reacting so defensively after he had asked for the information. He said that I was the one being defensive. I repeated the concerns that I had, stupidly hoping for some kind of at least perfunctory apology. Scott told me that I wasn't welcome back. I don't know what I did to merit that other than take up more of his time than he wanted and tell him true, mostly politely-worded things he didn't want to hear; until the end of the conversation I was shaky but moderately quiet. I stood to leave but tried to restate why I was disappointed before I went. He interrupted me a few times until I said, "I'll leave as soon as I finish my sentence." At that point I was speaking at regular volume, rather than the semi-hushed tones of the waiting room of the massage studio, and I tried to tell him once more that his behavior was much more concerning than the student's. I admit I wasn't exactly concise, but it was a regular run-on sentence, nothing out of the ordinary for someone tired and frustrated. Scott raised his voice above mine while I was still speaking, got up, and physically escorted me out (not touching me, but walking close to me while angrily pointing). The whole interaction took maybe three to five minutes, which I know is a long time to spend with an upset customer, but the waiting room was empty and I wasn't aggressive, just more like stunned with a quavery voice. I am very sad to lose my favorite massage place, but I would not be returning, even if Scott hadn't told me I wouldn't be allowed. All I wanted was an "I'm sorry you had that experience." read more