UPDATE: Instead of a(n) apology, response, or even refund for the horribleness I had to pay for, they blocked me on all channels.
TL;DR: This place is horrible.
I am absolutely shocked this business has ever received a 5-star review. I booked my hair and makeup for my April 2022 wedding back in August 2021. I was looking for a one-stop-shop where my sister (maid of honor) and I could go to get away from the wedding day hustle and bustle. Since The Makeup Bar had all great reviews on Yelp and other sites I went ahead and booked it and requested a trial which they said I'd need to call back towards the end of the year. I received both email and text confirmations of this appointment.
I called back in November and December to book my trial and found it challenging to reach someone but was eventually told the person who did their scheduling would get back to me in January as the books for their 2022 trials hadn't opened yet.
In February, after I realized no one had reached out, I reached out multiple times and finally heard back from Mariah, one of the owners, via text asking what date I wanted my trial. I gave her a date.....and never heard back. Not a text confirmation, no emails, no phone calls. NOTHING. There is zero way this appointment was ever scheduled.
I followed up a few weeks later and was told they had scheduled my appointment on my requested day and I no-showed. Again, no confirmations were sent. They said someone would get back to me in a few days to schedule. Nearly 2 weeks later I reached out again and was finally able to set a trial date which I had on March 25, just a few weeks before my wedding. Again, I received text and email confirmations.
Nearly 6.5 months after making the initial appointment,
Absolute disaster doesn't even begin to explain how the trial went.
First, the person set to do my trial (Maci) was late and came in with zero apologies and complained she was tired and didn't want to be there. Okay, fine, we've all had those days. It really is no big deal, she's human.
I showed her 2 reference photos of makeup I've worn previously that I really liked and felt pretty in and 1 hair photo reference that I knew looked good (as the stylist who cuts my hair had tried it out the week before). I did indicate if she thought something would look better or had different color suggestions I'd be open to them
I wasn't facing a mirror to see the work in progress and was absolutely horrified when I stood up as I looked like an off-brand Bratz doll. The makeup was the complete opposite of what I had shown her and was just genuinely bad. I'm not a 22 year old instagram model. I'm 37 and it's wedding makeup. I wasn't going to the club.
I have zero poker face so Maci knew I hated it. I tried to be polite (constantly apologizing millenial here) and say it was intense and I looked like a villain and it was just not what I had shown her. She insisted I'd like it more with the hair but the more she did my hair the more I realized she just isn't good at her job. The hair was nothing like I had shown her (and again someone had done the same hair on me the week before). I tried to coach her through what I wanted but it was just very clear she wasn't capable.
She tried to "fix" the makeup but I just looked like an alien. My entire face shape was changed (and not in a good way) There was no coaching or suggestions I could possibly make that would salvage it.
I finally just said "oh yeah it's better...what do I owe you" because I just wanted to leave and also start calling places to find someone else.
So now I've shelled out $150 for someone to put hideous makeup on my face and a few weeks before my wedding I'm left without hair and makeup because Mariah, one of the owners, couldn't pull it together to get me on the schedule.
I did email Mariah first about how upset I was and to cancel my appointment to no response.
Also, I have naturally curly hair that holds any curl for days even without product but somehow the style Maci did fell out within 30 minutes of me leaving the salon. I'm just completely baffled.
Pictures attached of everything I showed them and how it came out. read more