I stayed here this past weekend for a family reunion and was very impressed with everything. The…read moreroom was exceptionally clean and the amenities were decent. Free parking is always a plus and of course, free breakfast was a nice touch. We had some difficulty finding the hotel and the receptionist I spoke with was courteous and gave clear directions. My mom and I fell ill from a restaurant we ate at and actually had to extend our stay before being able to fly home. The staff was very accommodating and made it a seamless experience for us.

I've stayed here several times. This is a good hotel and I have always found my rooms to be very…read moreclean. However, the furniture sometimes has issues, like dresser drawers randomly opening up. Also, there are no safes in the rooms to lock up your laptop. I have always found the staff to be extremely friendly. That includes front desk, housekeeping, and the person taking care of the free breakfast buffet. On that last point, the buffet is really nice. As with any breakfast buffet, scrambled eggs tend to dry out after a while, but they are quite good if you get them when a new dish comes out. Sometimes, they have mini-omelettes, which I have found to be very good. There is also a pancake machine that turns out great pancakes. There is no restaurant or bar in the hotel, but there is a Mexican restaurant across the street, as well as a coffee place. There is every fast-food chain imaginable on the same road as the hotel. There is also a Chili's that is short drive towards downtown. If you find yourself in or near Hastings, Michigan, you should (1) figure out why you are there; and (2) stay at this hotel.

This is our favorite hotel to stay in when in Holland (besides the Fairfield Inn about 7 minutes…read moreaway). Love this location! It is more towards the Hope College end but the Main Street is so walkable that it is fine! They do have parking (just get a pass from the front desk), otherwise they do have a garage. They have a great little fitness center and their pool is a decent size. They also have a indoor/outdoor hot tub which is fun when it's snowing!!! It's kiddie corner to New Holland Brewing and several restaurants and bars and of course shopping!! They do have a little cafe. The morning is quite busy but the food is quite good! There is a sports bar attached that we have never visited but it's always busy! The staff is always extremely helpful and friendly. We love this location and always recommend it to anyone visiting Holland!!

Great hotel in the heart of downtown Holland. Very clean and well maintained. Staff are friendly…read moreand knowledgeable. One of my favorite places to stay.

Staff was very friendly and nice. The location is excellent with gorgeous views of the lake and…read moresurrounding areas. The cottage we had was a two bedroom (Housman upper) was very large with two bedrooms, two bathrooms a sitting room little kitchen. It's located perfectly for a view of the wedding venue not by the lake. Easy walk over to the main office and hotel and the breakfast that was included every morning. Kids loved the waffle machine.

Excellent atmosphere. Food is pricey for the portions that you get. A mite ripoff I would say…read more Ordered the salmon with fries: $49. Got a piece of salmon smaller than my hand. Unacceptable. For that price, should be at least half of salmon. Probably 1/8 of one. Parking is ample. Lots of it because it's also a hotel. Everything is very small portions for the price. Need to do better. Otherwise it was very good.

The signs says new renovated rooms, however the bathroom tub sink, faucets were rusted, the…read morebathroom floor had crack marks in it. The furniture is cheap, only has two small drawers, no mirror on dresser. They do not have any vending machines. The desk help is friendly but unable to locate items needed ie ice bucket, extra towels and speaking of the towels they are so thin and really don't do their job of drying well. There is hardly any water pressure, very hard to get shampoo out of hair, and the water smells really nasty. The only good thing was the hard mattress and the air conditioning got nice and cold. The pillows were large balls of cotton. We had a two night stay and they had to fix our room cards as they were only set for one night.

Terrible and rude customer service. Go elsewhere. Rooms were dated but mostly clean. Breakfast was…read moreokay if limited. Had waffles. Biscuits and gravy. Toast. Cereal. Some fruit and cereal. Workers live on site with pets. Lots of loitering and smoking on entry.

Not new but maintained as new. Clean…read more Friendly staff. Back side of building is quiet. Lots of parking and a Denny's Diner in the same parking lot.

We stayed at the Marshall Mi location. The carpeted area between the two beds was wet. The spell of…read moreurine was strong. We would not have been able to change rooms as they were full. I believe hotels should also offer some pet free rooms as well. For a rate of $200.00 a night, that was unacceptable! We will no longer stay at Hampton Inns.

The hotel and room were fantastic. However, no one EVER answers the phone there. I had to reach…read moreout to corporate and get the GM's personal phone number to manage the block of rooms I booked.

My family stayed at the hotel in several rooms that were blocked off. We were there to attend…read morefuneral proceedings for my mother-in-law with an all in rate of $139 (we didn't know what the rate was at booking). I identified myself as part of the funeral group and was assured that I'd get the funeral discount. I was charged $188.71. I was told that it was higher because there was going to be a third person at time of booking. My son decided to take his own room and was charged $179. We told the staff at check in that we would only have 2 people in the room and to adjust the rate. She said it was taken care of. The next day on checkout, my wife asked for a receipt. She took the receipt and put it in her bag and didn't look at it for days. She later discovered that she was handed a receipt for a different person and that it had zeros in all of the fields. After getting the run around from the manager for several days, I reached out to the corporate office. They responded that I would get an e-mail from the executives at the hotel within 3 to 5 business days. 8 business days have now elapsed with another failed promise. This was a terrible experience on a terrible day. You would like to take the hotels concern that they would take care of your group and not use the distraction to gouge your family. I found out later that the rates were cheaper on travelocity and there wouldn't have been any of this back and forth for which there is still no resolve. Good luck with Marriott! By the way, we found out the morning of the funeral that the coffee maker didn't work, so we had to buy coffee.

Room is ok, some updates. Bed comfortable, air conditioner works great. Outside doors are only…read moreaccessible by room key which I think is important for security reasons. Easy check in, pool looks nice but I didn't go in. Has nice outdoor seating area. Nice fluffy towels that are changed daily . Only negative is it could use some more updates but does not affect my overall view. I would stay here again.

I can't comment on the physical property as we didn't make it there. I'm writing to say that, even…read morewith a medical emergency, they refused to cancel our reservation. I was told, "I can't cancel for any reason past the 24-hour notice, and we will charge the full price!" They seem to operate in this world where businesses and people lack empathy.!

This tasteful bed and breakfast was a delightful place to stay in downtown Grand Rapids!…read more We ran a bit late so the owners called to check on us, which was appreciated. Once we arrived it was easy to call the listed number and get let in, which happened quickly despite our being after the agreed upon arrival time. Skylar then showed us around and left us to enjoy the room. She had their two children with them which was fun and gave the space more of the local family feel. We didn't hear them during the rest of our stay so no worries about late night cries etc. The house is beautiful and our room had a private bath with a huge jacuzzi tub. There was a window ac unit as well as a fan so we stayed comfy at night and even outside fireworks weren't too noticeable. We were a handy 10 minute walk to a multitude of restaurants and cute parks plus the river walk. There was also a parking spot at the house so we could leave the car and not worry as we walked in the city. The breakfast was especially tasty and Skylar made extra effort to accommodate our dietary needs by making something totally different for me (veggie hash with toast and yogurt all vegan). The fruit, juice and coffee for all were tastefully laid out and made for a refreshing breakfast experience. We thoroughly enjoyed our time and would stay here again!

Just returned from a wonderful stay at The Lafayette House in Grand Rapids. My daughter and I were…read morein town to attend a concert at the Van Andel Arena. Did I mention it is WALKING DISTANCE to the Van Andel??!! Note the walk back is gradually uphill. A couple that we spoke with during breakfast mentioned they also walked back. The husband said he has a bad knee and felt it a little bit on the return but would definitely do it again. Todd and Skyelar's home is beautiful and bright. We stayed in Room 2 which is also bright yet cozy at the same time. Our room had a Keurig coffee maker which was great! I will just have to remember to bring some tea with us next time as we love our tea. I didn't think to ask for any so I can't fault anyone but myself! The bath products are provided and smell amazing! I actually wrote the name of the brand down as I am going to order some for home. We really appreciated having an extra power strip in the room. The bed was very comfortable. Breakfast was delicious with local products. Cinnamon raisin bread French toast, bacon that was perfectly prepared, fresh fruit, orange juice and hot coffee. I look forward to returning to The Lafayette House!

Highly recommend this little motel. It doesn't look like much from the road but the room is clean…read moreand tidy and the service is top notch. We stopped here on our way to the Grand Rapids airport. We got in around 11 pm but the hotel called us early in the day to give us room info and take payment. Impressed with the room interior. It's tidy and clean and has cute artwork. The shower is small but clean. The AC was off when we got there so it was pretty warm but when we turned it on the room cooled down super quickly and stayed cool all night. We accidentally left some cash in the room and were an hour away when we realized. We texted the hotel and they were amazing enough to refund it to us. Above and beyond service. We were so grateful for that help. Would definitely stay here again if we happened to be passing through.

It may be small but its great. Only complaint is the bathroom. Water takes a few minutes to warm…read moreup but no complaints once it does. Only other thing is no fan in the bathroom and the window doesn't just open, it comes out. Otherwise this place is great and cheap. I'll stay here again and tell my family to stay here too!

I had a great stay here. Staff was super nice. Mike was so nice and the other staff was helpful to…read more The room was very nice and the place was decorated nicely. They went out of their way when I asked if we could use the conference room! They allowed it. They put out more Hot Cocoa when I asked. They were helpful.

What a great stay. The staff was amazing, especially Chris at front desk…read more The room was clean. Well supplied bathroom. The bed was comfortable but my only concern was the height of bed. I had a difficult time getting on it. Too high for seniors, disabled people, younger kids... Free breakfast was a treat. A lot of choices and staff were keeping serving dishes full.