I've been to Kiki's Chicken & Waffles on Parkland Road several times for breakfast and lunch,…read moreunfortunately, this most recent visit was disappointing--not only because of the food, but also because of the customer service.
When a customer walks into your restaurant, they should be greeted and acknowledged. I stood there for a few minutes before anyone acknowledged me, and the first thing I was asked was whether I had placed an online order. The restaurant was not full at the time, so I found that experience disappointing. A simple "Welcome in, we'll be with you shortly" would have made a big difference.
I ordered Kiki's Soul Food Plate with four chicken wings, string beans, sweet potato soufflé, and a muffin, along with a side of collard greens.
The chicken wings were fried to a good consistency, but once I bit into them, the chicken was extremely dry--much drier than I expected. The string beans and collard greens were okay, but honestly, neither was anything special.
The sweet potato soufflé was another surprise. When I took a bite, I tasted what seemed to be a clove, and I actually had to spit it out. That was definitely not what I expected when ordering sweet potato soufflé I am not a big fan of cloves. The muffin was probably the best part of the meal. It was hot, edible, and had more of a cake-like texture, which I actually enjoyed.
I'm not someone who judges a restaurant based on one visit, especially since I've eaten at Kiki's several times before. But this particular visit just didn't live up to my previous experiences. The food and the service both missed the mark this time. I hope this was simply an off day because I would like to see Kiki's do better.