We had high expectations, we eat at the restaurant and have never been disappointed, by the food or service.
Our daughter recommended the cafe for brunch, as our nephew was down for my husband's birthday. We got to the cafe at 10:45, the told us it would be a 45 min wait, we said no problem, she then told us they were closing early and kitchen would be closing at 12:30, again we said no problem and put our name down. I asked if the bar was first come first serve or also on the wait, she said it was first come first serve. Cool! About 10-15 minutes later 4 chairs opened up at the bar and we headed over, we were a party of 3. As we approached a man slid into a seat and as I was grabbing the back of the chair to sit he said it was for his friend, I said is your friend here? At first he said he was, then a minute later said he was in the parking lot, and then he said he was about 10 minutes out. I said I'm sorry but I was told these were FCFS, he said his friend was on the way, I tried to explain that I didn't think he could save a seat, as we were here and the seats were open, one little girl behind bar said he can just save it a few more minutes and another said no it's FCFS and he couldn't. After not wanting to sit next the clearly irritating man, we walked back up front. We were sat about 15 minutes later. Just after his friend showed up. I would say make sure your staff knows what ever rules or standards you are expecting as a restaurant so customers don't have to figure it out on their own. Once seated it's 11:45ish once we got our drinks, I had decided in the Monte Cristo then was told I could not have it due to it not being 12pm. They were out of gravy and a couple other items I can't remember, so we made secondary choices. My husband had the avocado toast and waffle, I had 2 eggs potatoes and sausage with a waffle ( my plate had clearly been sitting prior to coming out my eggs were cold and had already gotten a skin over yolk) and my nephew had the wicked. I wasn't disappointed but I wasn't impressed, the best thing was the waffle. Coffee was our beverages and we kept having to ask for sugar and creamer, as she would only bring 4 packs at a time for 3ppl.
Also the hostess seemed irritated the entire time after she would tell people the wait time and that they were closing early, and people still wanted to stay, I would say work on her face showing her emotions, and a few servers were mouthing foul words as they would told that the restaurant was out of this or that. They were clearly not a happy bunch Sunday morning. Menu selection is nice, coffee was hot, service was lacking but we some other tables with very good servers taking care of them.
I would say we would give it another try but not anything soon. read more