This is how you know an establishment actually cares about your hotel guest experience. Upon departure, Friday morning, very unhappy and disappointed in my two night stay at this 5 star hotel, the lady behind the desk actually wanted to hear about my concerns. She listened and told me she wanted me to return and the Lowell Hotel would want me to be happy. I explained I had no expectations and would not return. I had posted on YELP the same, the night before. Upon leaving the hotel, a manager raced after me and said he had read the YELP review and wanted to make it right. I thanked him but explained I had no expectations. And I didn't. Moments ago, the Lowell Hotel credited my Amex for both nights. I am stunned. This is very much appreciated. The Lowell management heard my concerns, investigated, and agreed that the experience was not a 5 star experience. I am very grateful for their response and look forward to visiting again. Thank you, Lowell! read more

This was our first time staying at the Lowell hotel and we had such a wonderful weekend there. We booked a room with a fireplace for Thanksgiving weekend and it could not have been a cozier situation. The service was premium and I absolutely love that you can have someone start your wood burning fireplace at any time of day or night. Going to sleep next to a crackling fire on a cold night in NYC is absolutely the best. We loved the downstairs bar and breakfast in the morning was top notch. I'm sure this hotel is equally fabulous in the warmer months but I highly recommend it for the fall/winter season. read more

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Great location, elegant bar, friendly staff! The upstairs dining room for breakfast was beautiful.

We came here for my bday and The afternoon tea was amazing at Marjorelle! We got to sit in the garden in the back and was beautiful. You walk in and there are flowers everywhere and smelled so great. Service was very good and attentive. The afternoon tea was delicious and my kids had the children's afternoon tea and simply loved it as well. read more

Horrible service! Super Racist . Only nice to some people ‍ the waiters are not friendly at all !

I was really disappointed to see that i could not navigate their website without agreeing to permit over a dozen cookies (as in website cookies) that allow the hotel, Google and Facebook to track you and send you targeted advertising. Seriously? You are selling my info to Meta?? That is the price i have to pay just to look at the pictures of the rooms and check availability? Don't buy that bs about cookies being needed to make the website more convenient to use... cookies are used by the one company to target you for marketing or to sell to another company (to then target you for marketing). If you value your privacy, try looking at the websites offered up by The Wall Street Hotel, The Carlyle, the Ritz Nomad (among dozens of others).. they operate just fine without me having to adjust my privacy settings. I mean, I know that accepting cookies will not result in a catastrophic tech event... but they are still bullshyt. And if we register our discontent, business websites will eventually modify their policies. Otherwise... looks like a nice hotel from the few photos i could see on their site. read more

Let me simply say that we recently returned to the Lowell during December of 2024 and found our visit to be all that we had loved in the past about this hotel. On this stay the front staff could not have been nicer or any more helpful. The Pembroke Room remains wonderfully personal. Marjorelle, Marjorlle's bar/ lounge were both delicious. The sunny room was elegant and very well appointed. Overall a wonderful New York at Xmas stay. read more

** afternoon tea review ** I came here for a lovely afternoon tea in honor of a friend. There were about 15 or 18 of us to the left side of the team room, which was a little tight, but it definitely set us apart from the main crowd in the small room. The tea included bubbly rosé, a choice of three to four teas, and delectable snacks. The tea sandwiches were classic, though it did include a lobster roll, which was a nice touch but not necessary. As for the pastries, I was really trying to the fruitier bites such as the raspberry and passionfruit ones. The eclairs are also very fluffy and tasty. You definitely felt like you were frozen in another decade. The room is a bit "done up" - some might say a bit stuffy and old - but it added to the experience and character of the space. read more

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You might miss this hotel if you were walking around in the area. It blends in with the homes and the surroundings very well. If you're like me and prefer to stay out of the limelight without skimping on the luxe, this is your place! The staff is nice, though they don't seem to go out of their way to make you feel comfortable and at home. Actually, they make you feel a little uncomfortable, which is unfortunate given the price per night. However, if you minimize interaction, your stay will be just fine. Minus the interaction with the staff, staying at The Lowell is great for a quick getaway/retreat. Room is elegant and beautiful. Bed is luxurious and the decor is clean, modern and chic. Fresh flowers and plants in the room really make the place homey and you don't feel like you are in NYC. Amenities like the workout facilities and dining services are very nice. We came and stayed here just for one night. If $ isn't an issue and you want a peaceful and elegant place to stay where you feel like royalty just doing your own thing, this is the place. Privacy is definitely respected here. Just don't expect the staff to be as attentive as they could be for the price you pay. read more

The Lowell - Hotels Near Me - New York, New York

A generous 2 star review. The good: Beautiful public spaces. Also the staff is personable And professional. The bad: our room was drab and overlooked an air shaft. The furniture looked like it came from a second hand store. The room was so dark (no ceiling light) that it was impossible to read in the middle of the day. The room did not accommodate a chair that could be used to watch TV. Way, way Over rated. read more

I have to say I have never in my life been at a hotel like this. It is perfectly magical. Before my stay, Patricia and Narciso reached out and basically helped me with all reservations around nyc and any details i needed. The staff is lovely, the decor is beyond to die for and the rooms are lovely. They put all the details into your stay, down to a beautiful gift for my daughter upon arrival. Check in was seam less and i got into my room earlier then expected. If you want a totally beautiful manhattan classic warm and magical experience, stay at this place. We will be back every year now. The lowell had me at hello read more

The service, rooms, decor, and overall ambience of the hotel are spectacular. I stayed here for several days during a birthday trip in NYC. The hotel service was top-notch. I had little surprises from my husband that the hotel accommodated. Waiting for me was chilled champagne, chocolate covered strawberries and a beautiful birthday cake. My husband told them what he would like and the hotel made it happen. The toiletries are lovely. In my room, the bathroom floors were heated and had a bathtub AND shower, which is so luxurious for such a small hotel in NYC. There was also a steam option in the shower. The lighting is perfect in the bathroom and dimmable. I took one star away simply because of the mattress, which is absolutely crucial for me when staying at a hotel. For the price of the rooms here, the mattresses should be better. They do have a nice topper on them and the linens are a quality thread count, but those two factors still won't mask a poor quality mattress. Side note - I did NOT complain to management about the mattress. Perhaps they could have accommodated me with a replacement. It IS a small hotel with not many rooms. But, with all of the high positives with this hotel, I didn't want to complain and make a huge deal, especially since I wasn't sure if a replacement was even possible. Overall, I would absolutely stay again at The Lowell. Every single person employed there was top-notch in their service. read more

Great service and fantastic rooms. Stayed here for one night. Modern rooms with top quality furniture / decor. Great bathrooms and a well stocked room bar. Really appreciated the service. read more

This is a great little hotel on the upper east side. The lobby is tiny so I was expecting a small room, but was surprised to have a quite large room with a sitting area/couch, one work area with room for a laptop, and a vanity. The bathroom was large with a separate tub and shower. Great bath products, large comfy bed - 2 flat screen TVs. It is expensive. I only had a short stay - one night with an early departure in the morning, but I will be back! read more

Thanks to my wife's workplace, we were able to stay at the very expensive ($1200 per night) Lowell for two nights in the Upper East Side. Very lovely European elegance and charm, and unsurpassed customer service. Great, great location - between Park and Madison Avenues with excellent shopping nearby. Fifth Avenue is only 5 blocks away, and Central Park is only 2 blocks east. Our one bedroom suite was wonderful, spacious, and comfortable. Two TVs (one flatscreen) and a king bed. Also marbled bathroom with Bulgari bath products. The suite also came with a kitchenette with china and minibar with the fridge stocked with nice goodies. Free Fiji water at turndown and free welcome bowl of fresh fruit. Complimentary wireless Internet as well as two excellent restaurants on site. Must give thanks to Pierre and the staff as they were very attentive to our needs (and also were very friendly to my 16 month old son). Glad we were able to experience the ultra high end Lowell hotel. read more

The Lowell - 1 bedroom suite (6A) - Hotels Near Me - New York, New York

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Excellent. Wonderful. Beautiful venue. Stupendous ambiance. Our go-to hotel in NYC. Majorelle the classic very fine French dining room. Beats 'Le Grenouille' and all of Daniel's most contemporary menus/venues. Elegant in every sense. Love it!! read more

The Lowell is a smaller hotel on the upper east side and a good spot if you want great service in a smaller environment. There isnt a spa here which is about the only downside. The main restaurant is also under renovation so other than breakfast really you need to look elsewhere, which isnt hard in a city like NY. read more

I have fond memories of high tea with my girl friends during our twenties in NYC after shopping. We usually went to the Astor room at the st Regis but the reviews weren't so good so I decided to try the Pembroke room ( the reviews were good). Back then, mid -late 90's it was unlimited sandwiches until you stopped the waiters and then u went onto the sweets. It is no longer the case in any of the high tea rooms I believe. I expected the pembroke room to be fabulous but the recent experience didn't match my nostalgic memories of high tea from many moons ago. The room was small and intimate but a bit dated. I liked that silver teapots were used and that the staff were very attentive and accommodating. We arrived early and we were seated right away even though my gf was not there yet. The tea sandwiches were just ok but the fruit tarts/macaroons/Napoleons were fabulous! The savory and sweet bites came on the same tray which was weird. Last came the scones. The scones were not warm and a bit dry but clotted cream and marmalade makes everything nicer. The clotted cream was more like hard whipped butter which was disappointing. Also, no lemon slices were given for the tea, just cream. The special tea was fabulous and my daughter loved the vanilla tea. I brought my young tween daughter with me to start a mother daughter tradition but I probably will try another tea room (Podunk or the plaza) on our next trip. Thankfully, my daughter loved the experience and we can't wait to do tea again!!! read more

The Lowell - Hotels Near Me - New York, New York

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No no no to this hotel!! I had a birthday gathering a week ago at the dining. It was a bit overpriced but good afternoon tea to celebrate my friend. Each of us got charge $66. It was supposed to a good experience even though I never like hanging out on upper east side. I am such a Brooklyner. Well a week later I checked my credit card statement, accidentally the hotel charged me the full amount $530 for a party of 8. I called the hotel immediately and asked the manager "Megan". What she told me was unbelievable. She told me to figure out myself with a rest of attendees. I was shocked. Even worse, she was supposed to call me to follow up, she NEVER did. I ended up my credit company deal with this issue!! But don't they have any hospitality or customer service??!! This is not acceptable with japanese standard. I highly recommend not go there, anyone!! Never!! There r so many good hotels out there in New York!! read more

Beautiful hotel, rooms are well appointed and a great size for NYC. Facilities are excellent as well, in particular Majorelle, ate there almost every day of our stay and never had a less than stellar experience. read more

Very good hotel. I went to have the breakfast. Actually I heard that Lowell's afternoon tea is very nice, but I do not have time to go. It's a small door on Madison Ave, I enjoyed this prominent meal so much! read more

The Lowell - So good. - Hotels Near Me - New York, New York

My parents are from NC and aren't necessarily in love with NYC and the hustle of city life, but after staying at the Lowell, they are already planning their next trip to visit me! This is the place that knows you by name when you enter the door, and is happy to address all of your needs. They actually ended up accidentally double billing my parents when the Expedia reservation was entered into the system incorrectly, which they promptly fixed - whike also comping our afternoon tea at The Pembroke Room. The level of service is unbeatable. Also unique for a NYC hotel? No noise. It's a cute residential neighborhood far enough away to be out of the throngs, but close enough to everything to get around via public transportation. read more

It's a beautiful hotel boutique hotel with great staff. The rooms are beautiful and cozy. If I had an apartment, it would be like this place. I stayed here often and my car is always waiting for me from valet. Never had any problems here and the rooms are just very comfortable. The Post House Restaurant is amazing. Location of the hotel is adequate for shopping, sightseeing, and from public transportation. read more

Low grades for high tea I would never recommend the penbrooke room for the High Tea at the Lowell Hotell The service was slow and troublesome. The waiter more than once had a hard time balancing the items on the tray and almost spilled water and champagne on my husband. The food was par at best. There was very little of it. I was comparing it to the high teas of London, where there were unlimited amounts of food and good food. This was no comparison. The scones were hard as bricks. The teapots were so hot you couldn't even hold the handles so you had to try and wrap your napkin around it. The servers were no where to be found if you wanted them to pour. The sandwiches were so small that I'm not sure they were bigger than my fingernail. I would not go back and I want to save you the trouble of going there. Should have gone to the Plaza! read more

Nice Place in the heart of Manhatten,Clean rooms and friendly staff. The Brunch is Awesome you Need to Try It read more

This is a beautiful place, low key, mature, really lovely environment. Perfect for pre-dinner drinks or after a show. The house cocktails are delicious and the club room Food is very tasty. Highly recommended! read more

This hotel has no regard for it's neighbors. Demolition of it's Post House has been waking the whole block at 8am for weeks, as well as WEEKENDS. They are rude and don't have any respect for the upper east side. I suggest you don't stay there unless you want to listen to garbage truck honking, demolition dumping, and constant fumes & dust. Absolutely a let-down. read more

My aunt threw me a fancy bridal shower in their Pembroke Room. The room itself was lovely, just not a lot of natural light. Besides that, the food was SO good and the service was top notch. According to my aunt, she couldn't have been happier with the people there who helped her plan it. It was a really great brunch. read more

Great hotel! I almost stayed at all NY 5 stars hotel, The Lowell is definitely the best! Rooms are stunning, service is great and the food is so good. The guys at the breakfast are wonderful! Cant wait to be back! read more

The staff here did an over-the-top/wonderful/exquisite job handling what could of been a disaster ... best friend booked an afternoon tea for 5 on a sunday afternoon. when we arrive, they tell us an event booked the entire tea room for the day, but instead of showing us the door, they let us have tea in a $3000/night suite! a really great selection of tea (to go with adorable little sandwiches, petifores and the like) and the room was beautiful! Hope to take my mom when she's in town! read more

Vastly over-rated! Rooms are caves and the vaunted service often brain-dead...e.g. On one occasion the room was cleaned but the dirty table and dishes left from breakfast until we returned in the afternoon and called room service to clean up. We stayed 5 days, sadly, and had several similar challenges. The mini-bar was poorly stocked and serviced, the doormen challenged in getting cabs and the location convenient only to shopping on Madison Ave. You can do much better on all fronts staying in the lower to mid-fifties. read more

Today was our second and probably our last visit back to the Pembroke Tea Room. Although, we arrived on-time (4:30 pm) the on-duty manager - Gerardo made us wait 15 minutes while there were empty tables in the center of the room. He then sat us at a small table in the corner and insisted our party of seven could only pick three pots of tea to share. It puzzled us because on our first visit we each received our own tea service and a large table to accommodate our tea pots. Gerardo's excuse was he didn't have enough pots to serve us. The sandwiches were tasteless, dry and few compared to the previous year. We were given one cold scone each and we were told it was so busy earlier in the day that they ran out of the plain scones. There was no white glove service. This time the Lowell Imperial Tea was not worth it. Next year, we plan to return to The Russian Tea Room or The Plaza for our annual tea. I am only giving one star because the waiter - Joseph was so nice. Gerardo was rude and unapologetic. We never saw him again after we were seated. I am updating my review to say I was called by the Lowell Hotel management who apologized and offered to remedy our visit. Unfortunately, we were unable to take them up on their offer because two of our party members were from out of town; so, we took a refund instead. We thank the Lowell management and Joseph, the waiter for trying their best to correct an unpleasant moment read more

A timeless hidden secret in the heart of Manhatten. The Lowell is an elegant small hotel with every appointment time has forgotten. The staff is sophisticated, discreet, and poised. A brilliant establishment! read more

You will not find a better hotel in New York, the service is above excellent. Still not able to believe how great we have been treated from minute one. This is the place to come to in New York if you want to have an experience that warms your heart read more

This is the loudest hotel ever. Its 2am and they are bringing in deliveries!!! What is wrong with this place?!! Constant 4 AM demolition trucks picking up garbage. I can't even think in my own home. I just cannot recommend staying here, not that anyone would really care, it is so loud here. read more

Was unexpectedly invited to afternoon tea in the Lowell's Pembroke Room ... It is comforting to know that this custom is alive and well, and I encourage everyone to experience it at least once. My only critique is there is nearly TOO much food (between the fat scones and varied desserts, I got overwhelmed:)). The service is extremely attentive and no one made fun of the fact I looked a bit homeless on that particular day. read more

We stayed here for 3 nights on a business trip. IMPECCABLE is the only word that comes to mind. The rooms have been renovated recently and they are cozy and regal all at the same time. The hotel has a tendency to make the guest feel as if they are part of the neighborhood which is such a nice feeling for travelers. Will be back soon !!! read more

The best service in what must be among the most discreet hotels in America, and perhaps even the Western world. The feel of a wonderful European boutique hotel: Swiss precision and Iberian warmth. Few could ever compare. My perennial first choice among places to stay in Manhattan. read more

The hotel is beautiful. The rooms are all redone and maintained exquisitely. The housekeeping service is beyond wonderful and the staff is really exceptional. It is small - 64 rooms, intimate. They have a fantastic gym. They offer an excellent trainer to come in to work with you, for a fee. read more

This is one of the most exquisite places for tea. The service is impeccable, and the tea service is beautiful. The entire staff is friendly and professional. Next visit to New York, I will definitely stay here. read more