It's unfortunate that Kimpton had the opportunity to redesign this property and this is what they chose to do with it. I travel about 80% of the time, and this is the smallest Kimpton room I've ever stayed in. Despite my IHG platinum status, and despite 7 upgraded room types being available at lower than prior pricing at 11:48p the evening of, "no upgrades were available". Upon arrival, I was promised both a pet amenity and a welcome amenity sent to the room - neither ever arrived. I was not even offered a single water bottle at check in or in the guest room. The curtains are unable to close and are actually nailed in place in an open position on the curtain track. Noise from any other room in the hall will easily ruin your sleep. I was awoken several times in the middle of the night by groups of guests who sounded like they were having a party just outside my door. In the daytime, the noise is from the housekeeping staff, as their phone often rings and they loudly sort the trash, recycling in laundry in three large bins that take up most of the hallway space. Despite only being open a few months, the carpet & other materials are already pilling & showing substantial wear. The bathroom door is basically a piece of cardboard so I would never consider staying with more than one person in the room. The door also runs into the sink & shower when you open it and it's hard to access the sink or shower at all with the door present. The streaming on the television does not work - it just says "unavailable" when you select any option. The hotel doesn't offer a text request or in-map messaging feature so you do need to pick up the phone & call to make any requests. The property doesn't offer the Kimpton-standard Atelier Bloem, they offer a brand called Cava that is reminiscent of the artificial, overpowering scent of extra-fragranced Fabuloso - each bottle is presented about 20-25% full. There is no restaurant or minibar - not even a bottle of water you can buy in the room. I found it interesting that the "amenity fee" benefit includes two bottles of water a day in-room. I never was offered any water at the desk or in the room. There is no literature or anything that mentions the timing or location of the wine hour or coffee in the morning. The property did not consider any of my pre-arrival requests or profile preferences. Will stick with the other hotel groups based on this experience - which I should have done from the start.
In positives, the bellmen were helpful, and a gentleman opened the front door for me once. They do have a peloton in the gym. read more