The company called FOUR YEARS after our last communication only to offer never-delivered services for a 2nd and 3rd couple session paid for, in return to ask for more stars, because, in writing no less, I was informed that "less than 4 star rating is a death sentence to small business." They contacted me to schedule and still asked for evidence of purchase from 2021, which I provided. After several emails of beratement and being scheduled and subsequently cancelled [by them], I was harassed with threats of legal counsel to contact me, which has yet to be seen. The company lied to Groupon about customer service delivered whilst requesting a refund for all the undelivered services and proceeded to call me a liar and a thief. After days of waiting for any refund to hit the bank, only after calling Groupon directly did I find out that although the status was marked refunded, it did not send by Groupon process because "it was too old." With an attitude that the vendor is "always right" presented in several emails including self-serving assumptions and refusal to ask questions or give any benefit of doubt, customer service severely lacks. Explicitly, putting profit margins before the customer experience, as I was made well aware of the losses the company undertook at fault of unfortunate circumstances that were not customer related. Moreover, it appears a vendetta may be ensuing as the site has TERMS OF SERVICE to forcibly make people sign to not speak against the company, I am not sure how this this claim in the website Bio page of the founder, from Issue 244, SEPT 2016, of Massage Magazine, "Turn Angry Cuatomers into 5-Star Reviews,"(1) based on my experience, seems unfounded. The current Terms & Conditions to book qn appointment specifically refer to charging Groupon customers additional fees for approved extensions "and it may require an additional small fee on top of a discount voucher purchase such as Groupon"... and legal actions that may be taken for "being bullied on sites like Yelp."(2) Obviously, this company values their dishonest reputation more than the customer experience. Moreover, I was told Class 3 is not available, but it is still clearly described on the website.(3) (1)https://theloveinstitute.com/about-the-founder (2)https://app.acuityscheduling.com/schedule/fafaca9f/appointment/70080271/calendar/10975633/datetime/2025-03-09T10%3A00%3A00-07%3A00 (3)https://theloveinstitute.com/couples-massage-classes/ read more

We had a great experience learning how to massage one another, it is a way for the two of us to reconnect on the cellular level to one another. It was great visiting our hometown and having this learning experience. Highly recommend. read more

Pre covid the couples massage class was the best gift I got, had to do some rescheduling on my end but it was so worth it. The instructor was amazing & so informative Fast forward, looking for a wedding gift for some friends & didn't even think twice! I can't wait to give them this gift!! read more

We were extremely happy with our experience at the love institute! Our instructor was so calm and helpful and made us first timers feel very at ease. We were unsure of what it would be like, but we can't wait to schedule our next session. It is a brilliant concept, better than therapy! I bet they're helping a lot of couples to reconnect through touch, a really special thing that should have been explored a long time ago! read more

What's cool about the couple's massage classes is that sometimes the founder herself teaches them. When you show up to class you can certainly expect a good time and to learn massage techniques with your partner, but then realize it's the celebrity massage therapist herself that's teaching you randomly which is so unexpected. I highly recommend this class. read more

Overdue review. I attended multiple classes in Seattle over a years time and to say it was a fun, unique experience would be an understatement. I'm a shy person so I went in questioning how exactly I was going to feel comfortable in this group massage class environment but kept an open mind and I'm so glad I went. While there were a lot of couples in class, around a dozen, it really looked like everyone was comfortable and in their own little bubbles. The instructor was so helpful in teaching us how to "drape the sheet" a massage term for placing the sheet in strategic ways so there is no chance of any slippage and everyone stays covered. The variety of massage strokes taught in a short time in a way that everyone could learn at different paces was truly impressive, and I think my favorite part about the class was learning how to apply core and body weight to give massage pressure rather than using hands and fingers that always get fatigued after a few minutes. The studio at The Love institute was open, bright and always good energy. It was a great experience! I recommend taking all three classes because you grow in ability and confidence each time and in the end know how to give a great full body massage (and your partner practicing on you at home is definitely the best part!) read more

This is a terrible company with horrible customer service! I purchased a class, which was cancelled, so I picked another class, and they cancelled that one! I then chose another class in which I was not able to find child care for. I called and told them I could not come, and they charged me an 85.00 no show fee!! On top of what I already paid!! When I sent an email to request a reverse of this charge, they never replied back to me. DO NOT SIGN UP FOR ANYTHING WITH THIS COMPANY Edit: After posting this review I was contacted by this company, and they did refund the 85.00 fee. I appreciate that they were able to resolve my issue. read more

We just had our first class and have already purchased the second and third classes in the series. We really enjoyed the instruction provided and the relaxed, calming setting. The instructor (whose name unfortunately I don't recall) did a great job demonstrating the techniques and making sure everyone was applying them correctly. It was a great bonding experience for me and my husband and I'd recommend the class to anyone. read more

I loved my visit and look forward to coming again. Such and amazing staff.

Can you feel the love tonight? Well, do you want to? then sign up for this massage class!! I bought a GroupOn for this class and it was a lot of fun. What it is: a class where you (plus your partner) and about 8 or so other couples get to learn the basics of massaging. While it has the title "love lab" the massaging you're doing is, um, above the belt... not involving your love-bits, well, you get what I mean. Don't confuse this what the Stranger's LoveLab/LustLab - huge mistake! And I swear that wasn't what I thought it was walking in here either. ...moving on... The instructor for this class is fun and bubbly and really gets people to feel at ease during the demonstration and practice. She does a group demo on one couple and then walks around as you're trying it out on your partner. I could tell from the class that she's had a lot of experience teaching. Some things to consider: - you will get topless (though the ladiez got undressed under the covers and kept their bras mostly on -it gets chilly in the room but they have blankets -she has a tip jar and you may not want to be the awkward person who didn't think there'd be tipping (I can feel you judging me) -There are other classes she offers for people to sign up for at a discounted rate if you do it then. This class did a great job showing the basics of massaging so that you don't have a "eee, stop touching me" experience when you're trying to unwind with some touchy-touch at the end of the day. I don't think this made my husband good enough to replace my awesome massage therapist but he knows how to do it (score) and I know how to help him out (yay). read more

Last summer I bought an Amazon Local voucher for the couples massage class and a fun date for my boyfriend and me. When we arrived, the room was set up with about a dozen massage tables each with a stool and bottle of massage lotion. At first I was a little uneasy about the open/group nature of the class, but the instructor was so engaging and I ended up so focused on my partner that I was quickly right at home. The room was clean, spacious and the instruction was comprehensive and specific. You and your partner get to choose who goes first with practicing and receiving massage. The instruction is simple and effective. If you need extra help, while you are applying each technique, the instructor is walking around the room to help give guidance and answer questions. Being a very modest person, I was a little nervous in a group setting what state of undress would be required, but it was no sweat when it came down to it. I came dressed similarly as I would to the gym, and you are free to be as comfortable or as covered up as you desire. I cannot tell you how great the instructors are - they are trained to make everyone in the room as comfortable as possible. The techniques they teach are very simple and a great starting point. This class helped me learn to make touching my partner a SKILL! We have discussed buying a table for our home ever since, and have been recommending the class to anyone looking for a chance to get their hands on their significant other. I HIGHLY recommend The Love Lab and can't wait to book another class! read more

I had originally given the Love Institute a critical review after having a negative experience during the group couples massage class. However, after being personally contacted by the founder of the Love Institute, Meagan Holub, I feel impelled to change it. Meagan really took the time to hear about what went wrong with my experience and how it could be amended. We mutually came to the conclusion that the root of my negative experience likely had stemmed from the instructor speaking too quickly (it is a group setting so the content coverage can be relatively fast-paced). My expectations were certainly exceeded and I now see that the Love Institute really values its customers and works hard to improve. I have already signed up for a second class and am really looking forward to it! read more

We enjoyed the class so much that we purchased a second one as a wedding gift. The class format was such that it was easy to learn and get 1:1 for follow up or questions. The class was held at the century ballroom, so it was easy to find a great lunch spot afterwards. Totally recommend it for anyone interested in an alternative date activity or just looking to add some massage techniques. We plan to take all three classes. read more

Purchased a massage class through Groupon at the Love Lab. It does require a partner for the class, so make sure you have that going into it. The classes stay pretty small, which is nice and let's you get more personal time with the instructor. We got lucky enough to have the founder teach our class and thought it was amazing. The room is pretty warm, so I didn't have any issues with staying warm during the class. The instructor gives some helpful critiques during the class and it was geared towards beginners, which was great. I would definitely recommend for couples as you can pick up things that you an keep using outside of the class! read more

I surprised my husband with this couples' massage class and we had a wonderful time. Super classy from initial welcome (in a cool yoga studio in Georgetown), to the step by step instructions for easy to learn massage technique, to the authenticity of the instructor. I was a little suspicious when I made the purchase but I am so glad I did. They offer discounts at the end of class for buying more sessions (as gifts or otherwise), so of course I did. We had dinner afterwards at Fonda la Catrina next door, always great to eat there. We also hit the Machine House Brewery across the street. Absolutely great date! read more

Bought this on Groupon. They canceled the session, which was fine. However, there was no confirmation email about the rescheduled date. I could not find my appointment through their online portal, nor was the rescheduled appointment listed online on their upcoming appointments. They did not respond to emails or phone calls. Then they had the audacity to charge a no-show fee of $80. When we explained that the appointment was not listed online, they blamed the company that hosts their website, but did nothing about it. read more

We were given the couples massage class as a gift. We had a great time and learned a lot of great skills. We even signed up for a second class because we had such a great time. The instructor was friendly and helpful. We are already recommending our friends sign up. read more

Bought the Groupon and had a very frustrating experience when I had to cancel. Their policy is if you don't cancel 48 hours prior, then you are still charged. This was confusing with the Groupon. I was 24 hours out when I got the flu and cancelled online and assumed that they would just redeem my Groupon and I would be forfeiting it. I got charged a couple days later for a no show fee. We had miscommunications because their site didn't let them know I cancelled (it shouldn't have let me select that within 48 hours). And after talking with them, it is not legal for them to redeem the Groupon for no-shows. I have been very busy and have had little time to communicate with them but I received several calls and emails and had a great conversation. I will be rebooking in the future because I really think they are listening to customers and trying to improve! read more

Had a great couples massage group class today with Liz D! She was informative, a great masseuse and a funny teacher.

Due to having an emergency surgery I had to cancel our upcoming couples class. I did so four days in advance. Unfortunately our Groupon will be expiring by the time I'm given the ok from my Dr to participate. I have sent two emails and not heard back even though they say "we will respond same day" The phone number doesn't allow you to leave a message. So I'm left assuming they will not extend the expiration of my Groupon. Please prove me wrong. read more

This company is very unprofessional and severely disappointing. We purchased a Groupon for a class, and about a week before our appointment, we received an email from them telling us that our class was canceled because of The Love Institute's own circumstances. We were forced to reschedule and they only offered one new day to move our slot to. By the time our new class came around (almost three weeks later), when we drove to the appointment, we could not find the location. The address was not listed in their confirmation email. We wandered around looking for them, but discovered the gps system had taken us to a completely different place, even though it was marked as The Love Institute. When we called to ask for help, we were met by an automated voice message that gave no option to speak to a real person. We had to head home and miss our class. We immediately reached out to explain what happened, but when we heard back from them, almost a week later, they neither offered a refund or a rescheduling. Their email was rude and condescending, blaming us entirely for the complications. These people have a selfish agenda and do not have their customer's best interest in mind. Be wary of The Love Institute. If you book with them and something happens, even outside of your control, you will lose all your money for nothing. read more