This is my third order of shutters from this business. The first went smoothly about 3 years ago, the salesman was very knowledgeable with the install on time and professionally completed.
The next order took repeated phone calls to the company for an install date and we were told numerous stories (sometimes conflicting) by several customer service reps. and the salesman. The install was completed much delayed from the date promised. More than a month and would probably have not been completed at that point if we had not persisted in calls for an install. The install was professional.
Unfortunately, I have now placed another order and two months later; a month after the promised date, I have no install date. I called the corporate office on two occasions and was promised a supervisor would call; still no call. After many calls to the salesman, I received a text a couple of weeks later after he promised to call with an install date. I still have not install date.
The shutters are quality and professionally installed, however, customer service and delivery of the product is not as promised as advertised. Do not order if you need on time install and delivery or have a problem. read more